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Customer Service Data Entry

Los Angeles, CA
October 13, 2018

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Rochelle Angela Saucillo

Eagle Rock, Ca *****


Objective: Seeking a position that will allow me the opportunity for professional growth.

Skills: Computer Literate* Customer Service* Reliable* Responsible* Team Player

Word - Excel – Outlook – Citrix – Deltek- QuickBooks

Education: Excelsior Education Center

Los Angeles, California

High School Graduate 7/01


3/16-4\16 MEDsearch- Care1st Health Plan- Documents scanner: Data entry, scanning denial letters, record keeping, creating PDF files

8/16-10/16 Career Staff- AIDS Healthcare Foundation

Administrative Asst.: Answered busy high volume of calls, directed to appropriate staff. Scheduled or cancelled appointments either by phone or in person. Checked in and out medical patients. Kept patients records confidential always. Verified medical insurance, preformed data entry. Scanned medical documents, made copies, multitask skills and Citrix experience, filing records.

4/08- 4/14 ASRC Management Inc. - Government Contractor- Dept. Of Homeland Security

Records File Clerk/ Auditor: Screened Naturalization Certs. For accuracy, in

grammar through CIS and DHS databases. Created jackets for ICE agents, as

Well as transferred, charge out, delivered files to appropriate department

through the federal government. Assisted USCIS officers during Naturalization

Ceremonies monthly, preformed special searches, also conducted quarterly

audited within district. Filed confidential docs, Such as court paperwork,

rap sheets, misc. documents. Preformed multiple tasks as given.

(Security Clearance)

2/06 – present Levy Restaurant Premium Food Service –Dodgers Stadium

Concessions Stand Cashier: Sets up food stand, checks inventory,

Greets and serves, works cash register. Makes sure cash drawer

is balanced at beginning and end of shift. Cooks and prepares meals,

Cleans and sanitizes after each game. (Seasonal Employee)

1/08-4/08 State of California Compensation Insurance Fund

Seasonal Telephone Clerk: Directed incoming callers to the correct

Assigned state adjuster buy using injured parties’ social security numbers and

Other confidential personal information. Verified claims cases, verbally related

correct and accurate information to each caller, Customer service.

6/05 – 6/07 Ashley Clinical Diagnostic Laboratory INC.

Medical Office Clerk: Processed specimens, preformed data entry also verified

patient insurance information, confidently released patients’ lab results to

their medical care provider. Also, deposited and processed checks through

QuickBooks daily. Preformed medical office tasks as given.

11/02-3/05 City of Los Angeles Housing Department – Code Enforcement

Clerk Typist: Clerical support for city inspectors, created and processed files

Initialed by inspectors. Preformed data entry, worked on crucial tasks such as mileage

route sheets, microfilm research for building permits. Answered hot line calls, assisted

landlords, tenant complaints. Maintain records, typed notices, reports, and

memorandum, worked on other related city correspondences. Filed and distributed

mail, researched property / ownership information. Maintained fax and copier machines

replaced copier paper and toner as needed. Worked on special tasks as given.

5/98- 10/02 Los Angeles Conservation Corps

Conservationist: Supervised Community service workers, assisted in tree planting,

trail work, garden maintenance. Also, worked on numerous city environment projects.

Front Office Receptionist: Answered phones, directed incoming calls and prepared

weekly dallies, kept attendance records updated and accurate. Preformed purchase

requests for payroll, prepared timely and accurate special reports for Sr.

Environmental Director at the end of each month. Multiple clerical duties.

Volunteer work: USC Medical Center- Los Angeles County General Hospital

Childcare Assistant/ Caregiver: Cared for patients under medical staff

Supervision, prepared meals and served the sick/ injured patients. Also

organized act ivies, served, maintained and watched over visitors’ children.

Also, cleaned and maintained childcare facility.

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