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Customer Service Security Officer

Columbus, GA
October 13, 2018

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**** ******* *****, *******, ******* 31820, Cell 706-***-****,


To use my extensive expertise and experience in development and operation management within Criminal Justice or public service fields. Motivate ongoing improvement with new and innovative ideas.


Performed exceptionally in various roles, military, law enforcement, administrative, and customer service, with high degree of attention to detail

Subject matter expert in personnel management and public service with over 21 years of experience in many different environments (OIF and OSS veteran)

Maintained and managed documentation for the accountability of $10 million of equipment

Excellent verbal, written, and electronic (computer, telephone, and radio) communication skills

Highly skilled in problem solving and exemplifies professionalism

Certified Instructor

Professional Experience

Midtown Medical Center

Armed Security Officer August 2017-Present

Responsible for maintaining security and protection of employees, visitors, patients and hospital property under the supervision of the Supervisor preparing reports of preliminary and follow-up investigations.

Ensures suspicious persons are stopped and questioned in an authoritative manner, while still being tactful, to determine their business and to provide appropriate direction or take corrective action if necessary.

Accomplished in police community relations and exercises a great degree of skill in meeting and dealing with physically and mentally ill veterans, employees, visitors, vendors, juveniles and unruly persons, misdemeanants and felons. Maintaining the highest degree of courtesy at all times in all types of situations.

Columbus Police Department

Law Enforcement Officer August 2016-July 2017

Protecting people and property while patrolling assigned areas; switching between 36 sectors

Responding to calls, enforcing laws, and making arrests

Mediating disputes, conducting searches and criminal investigations. Operate gasoline or diesel- powered cargo vehicles, including tractor and semi-trailer units, to transport personnel, cargo, ammunition, explosives, fuel and petroleum products, and or special weapons and their components on the military installation and occasionally over public highways.

Process all public service related documentation, forms, and files pertaining to job functions.

Lowe’s Department Store

Product Service Associate PSA April 2014-August 2016

Responsible for greeting and acknowledging all customers in a friendly, professional manner

Moving beams and grids, rotating stock, building products, and displaying products

Installing and maintaining vendor displays and signage, ensuring all displays are in working order, and processing photos of product displays

Ability to operate store equipment in assigned area

Paging systems, computers, key cutting, re-key locks, cutting glass, shelves, and chains

Ability to apply basic mathematical concepts and Knowledge of weights and measures

Responsible for safe, accurate and efficient receiving and stocking of inbound freight

Operation of power equipment such as forklift, power stocker, and order picker

Read, write, and communicate using English language sufficiently to perform job functions

US Army

Staff Sergeant, Gunnery Sergeant October 1992-March 2014

Responsible for the safe conduct of fires and all operations pertaining to four Paladin Sections

Responsible for the welfare and training of 40 soldiers in all aspects of maneuver operations

Responsible for the maintenance and accountability of equipment valued more than $3,500,000.

Instructor - responsible for teaching, coaching and evaluation of 10 2nd Lieutenants

Responsible for assisting the Chief of Training in supervising the academic function of the Non-Commissioned Officer

Ensures overall continuity of command training plans, programs, and policies by providing orientation and technical advice to assigned personnel guidance

Continually keep abreast of current regulatory requirements and developments related to day-to-day administrative operations in such areas as processing personnel actions, pay actions, records, reports, documentation, correspondence, mail, filing systems, and other administrative actions.

Review incoming and outgoing correspondence and reports for compliance with regulations and format and ensures out-going correspondence is regulatory correct and timely.

Maintain regular communication (verbal, written, and/or electronic) with subordinate units providing advice, assistance, and guidance on day-to-day administrative and personnel actions and on office management procedures.

Make travel arrangements for chief/supervisor to include preparing travel orders, making transportation reservations, preparing itineraries and submitting travel vouchers for payments.

Provide assistance to supervisor in the development of the annual budget for the Range Division by monitoring and maintaining records and reporting expenditures pertaining to but not limited to travel, personnel (salaries, awards, etc.), office equipment, office supplies and other budgetary related items, including Government supplied items for contract personnel.


Associate’s Degree in General Studies 2014 Central Texas College

Bachelor’s Degree in Criminal Justice 2017 Kaplan University

References available upon request

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