email@example.com Oviedo, Florida **765
State-Certified Professional Recruiter with a solid reputation for volunteering to go above and beyond to get things done. Over 20 years of progressive, passionate, innovative, trusted Human Resources, Human Capital, Recruitment, Talent Acquisitions, Training, Technical Support and Customer Service experience. Proven communication, facilitation, research, organizational, team building, leadership, sourcing and interviewing skills.
Talent Acquisition Expert
Project Oriented Sourcing
Multiple Sourcing Methodologies
Boolean and Semantic Candidate Searching
Strategic Full Cycle Recruitment
High Volume and Concierge Approach
Multiple ATS/CRM System Experience
Social Media and Networking Expertise
Relevant Employment Experience
Sears Home Services, Inc.(via AppleOne), Longwood, FL November 2017 – Present
Utilizing Indeed, CareerBuilder, Workable, ZipRecruiter, Mighty Recruiter, HVAC Agent, ScheduleOnce, LinkedIn, Facebook, unique and innovative Boolean and Semantic searches, other boutique and proprietary Candidate Databases, Hiring Events, Federal Workforce assets and Tech School relationships to source, locate, evaluate, recruit, screen, groom, interview, sort and present Specialized HVAC/R and Home Appliance Service Technician Candidates to Hiring Managers nationwide. Handled up to 40 requisitions at any one time. Initiated and produced material for Employee Referral Program. Facilitated hiring decisions via pre-screening, initial phone interview and uncannily accurate evaluations. Developed relationships with Trade Schools nationwide to recruit Graduates.
Advanced Refrigeration & Air, Inc., Orlando, FL July 2017 – November 2017
Utilized Indeed, EmployFlorida Marketplace, Monster, SilkRoad, OpenHire, HVAC Agent, LinkedIn, Facebook and other candidate databases to source, locate, evaluate, recruit, screen, sort, interview, hire and onboard Specialized Supermarket HVAC/R Technician Candidates and Support Staff for a territory comprised of Florida, Georgia and Alabama. Handled up to 60 requisitions at any one time. Initiated and developed process for Employee Referral Program. Facilitated hiring decision via pre-screening, initial phone interview, candidate testing, vetting and performing reference, motor vehicle and background checks. Represented Human Resources Team at numerous Job Fairs. Developed relationships with Trade Schools all over the State to recruit Graduates.
Recruitment Team Lead / Talent Acquisitions Specialist / IT Liaison
CareerSource Central Florida/WorkForce Central Florida, Orlando and Sanford, FL January 2010 – March 2017
Utilized Indeed, EmployFlorida Marketplace, Monster, Taleo, Big Contacts, SalesForce and other candidate databases to evaluate, screen and sort Candidates. Led and developed process for Concierge Program, presenting “Hire-Ready”, vetted Candidates, from Minimum Wage to Executive Level, to Hiring Managers, saving them both time and cost. Represented Talent Acquisitions Group to Local Chambers, Seminole State College, FAMU School of Pharmacy, Central Florida Hospitality and Lodging Association. Represented Recruitment Team at numerous Central Florida Job Fairs.
Technical Analyst I & II
TopTech Systems/IDEX, Longwood, FL January 2007 – November 2008
Provided technical support for proprietary Fuel Terminal Automation Systems Hardware and Software. Assisted in initial installation and migration from proprietary system to Linux based 2nd generation, Y2K policy testing, ULSD implementation.
Advanced Network Services/Data Support/Customer Care Representative
ATT Wireless/Cingular/att Mobility, Research Park, Orlando, FL September 2001 – November 2006
Essential in New Technology rollout to public, assisted Business Customers with initial system set up. Earned numerous Customer Service Awards via “Anything else I can help you with today?“ philosophy. Quality execution of two Corporate Rebrandings, multiple product recalls and initial sales campaigns.
US House of Representatives, District 8, Orlando, FL June 2000-January 2001
Researched, drafted and presented speech on New Technology to National Simulation Convention. Represented Congressman at all local functions and meetings when he was voting in Washington, DC.
Florida House of Representatives, District 41, Winter Garden, FL November 1998 – June 2000
Efficiently and successfully resolved numerous Constituent Issues for Central Florida community via negotiation with local Authorities. Drafted initial legislation for State Representative to present to Committee.
Career Concepts, Winter Park, FL August 1996 – September 1997
Successfully recruited candidates nationwide in a high-volume environment for client Employers including Georgia Pacific, CarMax, SAP. Specialized in Technical and Health-related Candidates. Recruited, prepared and groomed Candidates for IT and Healthcare positions as per Employers’ requisitions.
Areas of Expertise
Communication and Facilitation
●Hosted Hiring Events successfully recruiting for businesses utilizing our Talent Acquisition Unit
●Private Sector Recruiting: developed and maintained relationships with employers and candidates, including initial contact, qualification sorting, to identify their needs with workforce development issues
●Public Service: performed constituent service on a customer service model, seeking input, researching and satisfying inquiries and complaints in a timely fashion. Actively demonstrated the ability to effectively engage constituents personally, in writing and via digital means in a detail-oriented manner
●As a representative of a US Congressman and a State Representative, researched, wrote and presented numerous speeches at conferences on government services and solutions for employers, public groups and civic organizations
Research and Organization
●Planned and organized roundtables for US Congressman and area business and community leaders
●Coordinated and conducted various town hall events and special projects with donors, staff, community organizations, employer/trade associations and economic developers for both Federal and State political offices and campaigns
●Reviewed, filed and tracked all relevant paperwork for new and continuing hires in compliance with employer, State and Federal regulations as Human Resources Manager, performed initial as well as review training for five regional offices for Managers as well as Customer Service Representatives
●Analyzed, interpreted and prepared documents for legislation on behalf of State Representative
Team Building and Leadership
●Directed individuals in resume creation, job search skills, interview preparation, resource acquisition and confidence building exercises purposed towards that individual's achieving sustained employment
●Trained customers and co-workers in the use of computers, software, tablets and wireless devices
●Designed and implemented innovative recruiting and training programs utilizing personal appearances, job fairs, internet, multimedia, digital and print resources
Education, Training and Special Projects
Bachelor of Arts, Political Science Rollins College, Winter Park, Florida 1985
• Leadership WCF Inaugural Class
• Florida Certified Workforce Professional-1
• National Association of Workforce Development Professionals
• Selected as WorkForce Central Florida’s Video Spokesperson 2010, presented numerous webinars for internal and external customers
• Produced, recruited and acted in professionally filmed Mock Interview, broadcast nationwide over the IBN News Network