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Customer Service Social Media

Location:
Garland, TX
Salary:
53-60k
Posted:
October 12, 2018

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Resume:

KEVIN QUACH

ac7c84@r.postjobfree.com 214-***-**** Garland, TX 75041

Summary

Bachelors of Business Administration in Management and currently pursuing a career in Digital Media and Marketing. Seeking opportunities to learn and excel in multiple areas of the field. Successful in adapting to new work environments, able to think creatively, and possesses a strong desire to learn.

Education

Bachelor of Arts: Communication Design

2022

University of North Texas Denton, TX, United States

BBA: Management

2016

University of Texas at Arlington Arlington, Tx

Skills

Experience in Microsoft Office – Word, Excel, PowerPoint

Interpersonal and Communication Skills

Experience with Adobe Suite (Photoshop, Illustrator, Premiere)

Creativity and Expression

Strong Attention to Detail

Customer Service

Experience with Various Social Media Platforms

Knowledgeable with the use of Windows OS and Mac OS

Experience

Savings Specialist

02/2018 - Current

Marcus by Goldman Sachs Richardson, Tx

Met established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers.

Accessed multiple electronic systems and documenting steps taken to efficiently serve the customer.

Explained in depth the details of various online retail deposit products, online savings accounts and certificate of deposits.

Assisted with the onboarding of new Saving Specialists by familiarizing them with processes and procedures in the system.

Manager

01/2011 - 02/2018

7-Eleven Dallas, Tx

Established quality customer service by properly training new employees on everyday tasks and processes with strong emphasis on how to increase plus sales.

Displayed leadership and promoted teamwork to ensure a family-oriented atmosphere with a low employee turnover rate.

Maintained safety and security of the store by controlling dangerous variables without the sacrifice of customer satisfaction.

Aided with the marketing of incoming products with strategic placement POP displays and window decals.

Extracurricular Activities

Videography & Photography

Portfolio: kevinquach.pb.online

Architecture

Event & Promotional

Entertainment

Landscape

Portrait



Contact this candidate