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Service Manager

Cincinnati, OH, 45247
October 12, 2018

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Jean Dougherty

**** ******* ** **********, ** ***47 513-***-**** (H)

513-***-**** (C)


To have a career as an Office Administrator and to utilize the skills that I have gained over the years.

Skills & Abilities


Senior member of the office staff in the service and construction departments.


Made pinpoint as a dispatcher and also who customers would talk to when they needed to set up service with us.


Senior Dispatcher Century Mechanical Solutions 8-1995- present

I oversaw 34 service/construction technicians and dispatched all service calls and follow-up. Responsible for service and maintenance contracts. Tracked all cost analysis for maintenance contracts and renewals. I was the contact point for all truck drivers and for delivery of service technicians and new construction equipment. Coordination between new construction and service sales. Backup on a multiline phone system. I was in charge of all data entry and quotes for all service technicians and for the shop. Responsible for all purchase orders and tracking from customers and technicians and coordination between vendors and technicians. I was responsible for ordering parts when needed for service and construction technicians. I also assisted in the preparation of service and new construction contracts. I was responsible for scheduling accounts payable and was in charge of all service billing for the entire company.


Doug Ruehl- Service Manager- 513-***-****

Darlene Rogers – Office Manager- 513-***-****

Ken Weller- Vice President- 513-***-****

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