JAMES D. LUCAS
913-***-**** firstname.lastname@example.org www.linkedin.com/in/james-jim-lucas
DIRECTOR OF REGIONAL OPERATIONS, SALES, TRAINING AND DEVELOPMENT
Build 7 Figure Business Through Hitting Today’s Number and Planning Next Years’ Growth
Senior sales and operations executive with a proven track-record of driving sales revenue profitably within Fortune 500 corporations. Relentless bottom-line driver who is a skilled training and development professional adept at motivating team members to be top contributors across the verticals of business development, merchandising and sales. Extensive success in overseeing multimillion dollar operations to drive growth among the customer base. Executive Skill Set:
BUDGET MANAGEMENT OPERATIONS MANAGEMENT TRAINING & DEVELOPMENT
TEAM MANAGEMENT CONFLICT RESOLUTION INVENTORY MANAGEMENT STRATEGIC PLANNING HIGH-IMPACT PRESENTATIONS CHANGE MANAGEMENT
REVENUE AND GROWTH BOTTOM-LINE IMPROVEMENT BRAND POSITIONING
Terminix International, Dayton, Ohio 2006-2018
Subsidiary of Service Master, leading pest control provider, generating $1.5B in annual revenue.
Led 30+ member team of Service Managers, Sales Manager, Technicians and Sales Inspectors to enhance the branch financial performance driving business to topline revenue of $6.5M. Held full P&L responsibility. Scope included identifying operating deficiencies, hiring and training staff, monitoring regulatory compliance of state and federal agencies, as well as, overseeing implementation of company initiative and safety guidelines. Territory included Western Ohio and Eastern Indiana.
Launched new branch location to accommodate $4.2M operation in the Dayton market place.
Boosted branch annual revenue by 65% (from $4.2M to $6.5M) over 4 years through employee development and market penetration by staffing to 33 employees.
Realized EBITA $3.1M with a Gross Margin of 61% through cost controls.
Reduced Bad Debt by 21.7% by bundling services to match financial period in conjunction with increased branch collection effort and rate card compliance.
Set the stage for sales inspectors to increase termite revenue by 12.3% YOY by improved planning, cross sales of customer base, rate card compliance and local field training.
ADDITIONAL RELEVANT EXPERIENCE
RJ Reynolds Tobacco Company, Cleveland, Ohio
RJ Reynolds Tobacco Company is the second-largest tobacco firm in the global tobacco industry and the second-largest U.S. firm. TRAINING AND DEVELOPMENT MANAGER
Recruited, interviewed, selected, hired and trained sales personnel. Facilitated field sales and managers workshop. Manage promotional budgets to drive sales and share efficiently by performing market analysis to identify business opportunities.
Facilitated the highest rated field sales and managers workshop earning the best rating from 90% of attendees.
Managed promotional budget of $4.5 million to grow the company’s share market beyond 40% by matching brand to market, which outperformed national share and ranked among top two division in country.
Capitalized on low volume account opportunities by deploying Temporary Sales Representatives which captured an additional 7232 sales units in a five-month period.
SENIOR AREA SALES REPRESENTATIVE
Coordinated and managed the sale, distribution, marketing, merchandising, advertising and promotion of cigarettes to independent retail locations, tobacco stores outlets, small chains, vendors and wholesale locations.
Achieved performance rating of exceeding expectation three consecutive years, when measured against accountabilities.
Mentored and trained new employees.
Received RJR Category Advisor Award for gaining presence in fifteen retail locations that enhanced the company’s presence and ability to promote sales.
Bachelor of Arts Degree, Business Administration
Baldwin-Wallace University, Berea, Ohio
CERTIFICATION & LICENSE
Commercial Nuisance Wild Animal Control Operator License, Ohio Division of Wildlife,
Ohio Department of Natural Resources
Commercial Applicator License, Ohio Department of Agriculture
Pesticide Applicator License, Office of Indiana State Chemist