EDUCATION AND TRAINING
SC SYDNEY COURTNEY
Along with my customer service experience, my passion has grown through customer satisfaction. I enjoy problem solving and working with a team. I am a leader, quick learning, understanding, patient and professional independent with the ability to complete multiple tasks with the willingness to go above and beyond for customer satisfaction. I believe in integrity, respect, and unity at home and in the work place. Cash Handling
Electronic Medical Records
Multi-line Phone System
03/2013 - 02/2014
Office Manager/Medical Assistant / Omega Practice Management Inc:Reddy Anil Kumar MD - Tulsa, OK Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Inputted information from customer calls and onsite service visits into the company's system. Provided onsite training.
Medical Office Management
Master Stylist / Regis Salon - Tulsa, OK 11/2017 - 02/2018 Used state-of-the-art techniques in coloring and treating hair. Promoted and sold salon services and products.
Promptly fielded all incoming phone calls and scheduled appointments. Processed all cash and credit card transactions with a 100% accuracy rate. Mailed client forms and salon promotional documents. Maintained a calm, professional and fully functional facility at all times. Telemarketer / iPacesetters - Tulsa, OK 11/2016 - 03/2017 Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems. Provided customers with knowledgeable and timely responses to their questions and concerns. Broke down objections using friendly, persuasive strategies. Contacted private individuals or businesses by telephone to solicit sales. Proficient at computer dialing and computer software. Wright Career College - Tulsa, OK, USA 2012
ACTIVITIES AND HONORS
Medical Assisting: Medical Assistance
Completed coursework and professional development in: Diagnosis and Procedural Coding
Physical History and Exams
Tulsa Technology Center - Sand Springs - Sand Springs, OK, United States 2010 Cosmetology License: Cosmetology
Completed continuing education in coloring and clipper cuts. Occasional volunteer work and donations to the Tulsa Day Center for the Homeless Tulsa Public School Volunteer
I am seeking a stable position within a successful, welcoming and client focused company that will allow me to apply and expand my skills, giving me the opportunity to grow!