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Customer Service Health Information

Location:
Edmonton, AB, Canada
Posted:
October 12, 2018

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Resume:

Catherine Mbugua.

**** ******* *** **

Edmonton, Alberta

T6R 0H9

Tel (home): 780-***-****.

Cell phone: 780-***-****.

Email: ac7c68@r.postjobfree.com

CAREER SUMMARY: Overall function of each section of a pharmacy in retail, long-term care and hospital set up. Over 8 years of varied experience in health information management, in a dynamic and challenging environment coupled with excellent customer service.

2014- DATE: Pharma Cure Pharmacy

(Pharmacy Assistant)

2011- 2013: Pharma-care fulfilment centre

(Pharmacy Assistant)

2011- July: Ottawa Medical Pharmacy.

(Pharmacy Assistant)

2004-2011: R.A Malatest & Associate-Ottawa.

(Customer Service Representative)

1993 - 2001: Ministry of Health, Nairobi Provincial Medical Office.

(Deputy Head Provincial Health Information Manager)

EDUCATION SUMMARY AND OTHER SHORT-TERM TRAINING COURSES:

2010-2011: Algonquin career Academy

Pharmacy Technician Program.

2003-2004: McMasters University

Bachelor’s Degree -Health studies.

1990-1992: Kenya Medical Training College.

Health Records & Information Technician.

Computer: Microsoft Word, Microsoft Excel, Kroll, Nexxus

Skills

EXPERIENCE SUMMARY:

2014- TO DATE PHARMCURE PHARMACY.

Duty and responsibilities

Receiving a written prescription or request for a prescription refill from the patient or his or her representative.

Ensuring completeness of the prescription at the time of receiving the prescription.

Maintaining Patient profile, dispensing duties, retrieving, Counting Pouring Weighing, Measuring and mixing medication.

Provide information about claims or accounts using knowledge of medications and major insurance policy

Perform routine customer maintenance such as address changes, updating accounts, changing or adding direct deposits and promoting billing services

Provide evidence of advancing processes for clinical assessment and documentation.

Adhere to proper documentation standards for clinical services

. Maintain excellent quality of customer service resolving customers concerns and using the highest degree of proficiency reviewing customer balances as directed by a supervisor to identify past due accounts

Effectively manage conflict between clients and organizational units

Maintaining perpetual inventory. Using Nexxus

Unit dose filling and checking(dossets)

Ring up OTC products.

Affixing prescription and axillary labels to the prescription container, putting product in vials.

Repackaging and labeling medication.

Reconstitution of medication.

Compounding

Preparation of prescription labels.

Making sure of the maintaining of refill for all our clients

Updating patient information, such as other medications and address changes, as well as calling insurance companies in a polite and patient demeanor and attitude.

Receive prescription transfers from other pharmacies.

Liaise with doctors for refills authorization and change of medication.

Orders inventory control and merchandising inventory control.

Use and operate equipment-counting tray, electronic counting machine, cash register printer, Computer, typewriter, Fax- machine.

Answering the phones from customers or their representative.

All Other clerk and administrative duties including protection of assurance of patient information and confidentiality/safeguarding.

Receiving and putting away orders

Process invoices

Pharma-Care fulfillment center (Edmonton Alberta)-Pharmacy Technician

Duty and responsibilities

Coordination, collection, analyzing and dissemination of all personal health Information (Prescriptions, Meds sheets etc.)

Ensuring all the client's refills are accurately deferred in the Patient profiles.

Billing and backdating all the refills accurately.

Liaising with all the clinical Pharmacist and ensuring the clinical services are billed correctly

Maintaining a perpetual inventory system

Unit dose filling

Ensuring completeness of the prescription at the time of receiving the prescription.

Maintaining Patient profile, dispensing duties, retrieving, Counting Pouring Weighing, Measuring and mixing medication.

Affixing prescription and axillary labels to the prescription container, putting product in vials.

Repackaging and labeling medication.

Compounding

Preparation of prescription labels.

Inventory control and merchandising inventory using Kroll/Nexus

Ottawa Medical Pharmacy

Duty and responsibilities:

Receiving a written prescription or request for a prescription refill from the patient or his or her representative.

Maintaining a perpetual inventory system using Kroll/Nexus

Unit dose filling and checking(dossets)

Ensuring completeness of the prescription at the time of receiving the prescription.

Maintaining Patient profile, dispensing duties, retrieving, Counting Pouring Weighing, Measuring and mixing medication.

Ring up OTC products.

Affixing prescription and axillary labels to the prescription container, putting product in vials.

Repackaging and labeling medication.

Reconstitution of medication.

preparation and checking of IV admixtures

Preparation of prescription labels.

Preparing third-party billing and billing to appropriate department.

Inventory control and merchandising inventory using Kroll/Nexus.

Use and operate equipment-counting tray, electronic counting machine, cash register printer, Computer, typewriter, Fax- machine.

Answering the phones from customers or their representative.

All Other clerk and administrative duties including protection of assurance of patient information and confidentiality/safeguarding.

Receiving and putting away orders

Process invoices

R. A . Malatest and Associates –Ottawa-Customer Service Representative

Duty and responsibilities

Explain concepts clearly and accurately to individual or group of people in person or over the phone, e-mail, messages, and reports.

Gather, analyze information and use of good judgment when making decisions.

Excellent interpersonal skills, getting along, respecting authority, working as a team and an individual.

Reading –getting information from written materials: following written instructions.

Resolving conflicts – bring conflicts to a successful conclusion.

Explaining – being careful and clear about what you are telling people about things so they can understand you quickly and easily.

Respecting differences- appreciating diversity and accepting the uniqueness of individuals.

Gathering information and making final reports

Experience - The Practice Firm, Administrative Assistant.

Duty and responsibilities

Schedules appointments, and arranges and coordinates management and departmental meetings.

Addresses clients' questions, whether by phone, by e-mail or in person, and forwards inquiries to the appropriate individual.

Records and distributes meeting minutes to management and participants.

Develops and updates various documents such as office policies and manuals.

Produces documents and charts using word processing software and/or spreadsheets.

Drafts, edits, adapt and produce routine correspondence.

Purchases and maintains office supplies.

Prepares necessary files and maintains file management system.

Organizes and updates filing System. Sends and receives faxes

Deputy Provincial Head, Health Records Department, Nairobi Provincial Medical Office

Duty and responsibilities:

Ensure Accuracy of all Patients Health Information

Enter Patients Data into Facility Database

Maintain Patients Records

Utilize Healthcare Software.

Enforce policies concerning the medical-legal rules as regards to Health records and information in the hospitals.

Aid in research as requested by Consultants and other Medical staff.

Coordination of collection, analyzing and dissemination of Health Information in the Province.

Developed, Implemented and maintained health information system.

Advice other health care professionals on Health Information

Procurement of hospital stationery.

Coding and indexing

To compile and provide statistical reports relating to the hospitals.

Admission procedures and making appointments for the patient to consultant clinics.

Coordinating of the collection, analyzing and disseminating health information.

Protection/assurance of patient information and confidentiality/safeguarding.

Custodial of health records and information section.



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