Home Address: Istanbul / Turkey
An IT Professional with comprehensive skills and functional experience in:
- Project Management (PMI-PMP®) – ITIL – AWS Cloud - Remote Team Management
- Quality Management - System/Process Design – CRM/Billing/SOA/Order Management
A result oriented professional with over 10 years of experience in Consultancy, Service Delivery and Project Management
Extensive experience in various specialties such Project Management (Waterfall & Agile, SDLC), Cloud Services, Managed Services, Integration Management, Oracle CC&B implementation, Process Reengineering, Order Management, CRM & Billing, Campaign Management, Product and Service Design for major local companies.
Deep knowledge on GSM (Telecommunication), ISP (Internet Service Provider), Utility (Electricity) industries.
Involved in define, design, delivery, development, testing, cutover activities, support and maintenance enablement for big scale projects.
Experience in working with remote (offshore) project teams.
Excellent Communication skills
TECHNOLOGY/PRODUTCS FAMILIAR WITH
AWS (Amazon Web Services) Cloud, Oracle CC&B(Customer Care & Billing), OBIEE(Oracle Business Intelligence Enterprise Edition), OATS (Oracle Application Testing Suite), Oracle EBS, SAP, Oracle SQL, SOA Suite, Jira, Business Object, HP QC, HP SM, HP PM, MERLIN, IBM Tivoli, Remedy, MS Office ( Word, Excel, PowerPoint), MS Visio, PL/SQL, MS Access, MS Project, EDUCATION
MBA – Bahcesehir University -2018
BS in Industrial Engineering – Kocaeli University (2006) Professional Experience
Wipro Technologies @ CLK Energy Group from 10/2014 –10/2017 Project Lead/ Solution Architect
As a Project Lead/Solution Architect responsible for leading and coordinating team of around 10 resources at onsite and 20+ at offshore for the process reengineering, delivery, development, support and maintenance of Oracle CC&B 188.8.131.52 for CLK Energy Transformation Program. During Program, around 20 Business Processes reengineered (Billing and CRM) +60 FDDs has been prepared and delivered, for achieving this +200 workshops facilitated with stakeholders. Completed the first go-live of CC&B implementation for Sivas region with nearly 1 million customers with a smooth go-live period. Involved in all interaction and stakeholder management with the client’s overall management and team members including different parties such as CRM (PMUM), Metering, Payment, Billing (E-Archive, E-Bill), OMS, GIS, SCADA, ERP, Data Migration, Reporting, Integration, Infrastructure, Test, Quality, Enterprise Architecture and Program Management Represented the CC&B CRM and Billing Teams as Lead in Program Management, Risk / Issue Management, SDA (Solution Design Authority) meetings and also during the internal meetings of the client with business stakeholders. Assignments handled
• Playing the role of lead for Oracle CC&B implementation project in biggest utility program in Turkey
• Direct customer engagement coordinating project needs driving all deliverables for successful project delivery
• Adept at leading project and programs using frameworks such as modifies Waterfall, Agile and SDLC
• Management of assigned domestic and remote teams as Project Lead both in Turkey and abroad
• Coordination of the content development/adaptation together with related third parties
• Demonstrate commitment to and enthusiasm for customer success by ensuring the delivered product is fully-functioning, performs to business requirements defined and approved by the client, and meets or exceeds expectations
• Determine solutions to business problems creating preparing the architectural design
• Identification of optimization potentials and approaches for value creation in existing and new IT landscapes
• Working closely with the technical team throughout solution design, delivery, participating in system/concept testing-POC
(technical, SIT, UAT)
• Responsible for post-go-live, stability, and governance ETIYA Consulting @ TTNET from 04/2011 to 09/2014
Managed Services Team Lead/Senior Consultant
Completed go-live of Telaura implementation for TTNET as CRM/Order Management System with nearly 6.5 million customers with a smooth go-live period. Post go live system support and maintenance, regular interaction with client and senior executives during managed services operations as Team Lead and SPOC. Assignments handled as Team Lead/Senior Consultant
Working with C-Level managers and keep them informed and abreast of relevant developments.
Lead team around ten people and performance management, training and evaluation of department staff
Team and people management in small teams including technical consultants, solution architects, engineers, system & network &security admins
Providing solutions and sharing expertise at the other departments such as Problem management, Configuration Management, Campaign Management, Change Reporting and Escalation Domains
Participating CAB (Change Advisory Board) Meetings
Progressively responsible relevant experience in analysis, requirement gathering, design and development of enterprise application systems
The realization of system integrations (Design, Transition, Operation, Continual Improvement )
Coordination of SOP (Standard Operational Procedures) Preparation.
The determination of the project team, the planning, management and supervision of their work
Monitoring of project planning, follow-up and control activities (Agile, Waterfall)
Gap Analysis between CRM, middleware, billing system to find out root cause and ensure synchronization
Analyzing Processes for CRM-Middleware-Billing and preparing detailed reports according to business/technical needs and requesting improvements
Before/After effect and implementation analysis between Billing/SOA/CRM systems
Hands on experienced SQL/PLSQL skills to provide workaround solutions for issues and application bugs.
Intensively experienced TM Information Framework model (called SID model) for telecommunications. TURKCELL (08/2003-11/2010)
Senior Specialist/Product Owner
To coordinate Product and service development Marketing, Sales and Finance Department in order to find the ideal way to solve the related problems with internal stakeholders and key users. Worked in different areas on project based roles and was responsible to lead and support the related applications and strategies. Assignments handled as Senior Specialist/Product Owner
Working with C-Level managers and keep them informed and abreast of relevant CRM/Billing problems.
Arranging/preparing agenda for Billing Board meetings with CIO, Directors
To be responsible for all the processes of e-invoice service as product owner
To decide the required criteria for the right controlling of invoices and to coordinate the control processes
To catch up the information differences between the system and the printed invoice in order to equalize them
To transfer the related data in order to be printed to the publish house (HOBIM-External Party)
To control the contents of e-invoice
Counseling the internal customers about billing, charging and invoice processes
Publishing the operational outcomes to the related departments
To arrange the tariff charts which are being printed to the back of the invoice
Coordinating the Billing and SOX Departments for creating the right processes related with the quotation at NYSC
To be responsible for product, service and campaign billing and charging systems.
Updating these systems for presenting the exact pricing value to internal and external customers.
To control the defined prices after the launch of product, service or campaign.
Managing the problem solving processes.
Controlling the invoice layout and tests, approval before printing.
To follow up until the invoices are shipped to the customers.
Leading and mentoring small size project management team
Preparing SOPs (Standard Operational Procedures)
Planning Call Center/F2F Channels Training for Billing Related Topics Actively involved Projects:
CLK Group Unbundling – Oracle CC&B (4 Disco & 4 Retail Companies with 10M Customers, Budget >100M$ ~ %30 of Turkey)
TTNET SEP Project (Service Excellence Program)
TTNET Port Transmission
TTNET Price Fixing
E-Invoice Project Phase I-II (Turkcell)
Spreading the usage of e-invoice (Turkcell)
Calculating the ideal number of pages of the invoice details that are sent to customers (Turkcell)
Billing the company instead of the customers who called call center (Turkcell)
Automation of tariff charts (Turkcell)
Reduction of tariffs (Turkcell)
Mobile Number Portability (Turkcell)
Ekip Mobil Department Promotion Project (Turkcell)
Identity Management Project (IDAM) (Turkcell)
Certifications & Courses and Seminars
PMI – PMP® (Project Management Professional)
AWS Certified Solution Architect – Associate
AWS Certified Developer – Associate
AWS Certified SysOps Admin - Associate
Business Analysis (Wipro)
Information Security Awareness Course (Wipro)
Code of Business Conduct (Wipro)
Communication and Becoming a Team – Üstün Dökmen ( Turkcell)
Presentation Skills (Turkcell)
To Generate a Brand Culture (Turkcell)
Communication and Effective Persuasion (Turkcell)
Capital Speech (Turkcell)
Introduction to Marketing (BTO Danışmanlık)
Intermediate Marketing (BTO Danışmanlık)
Online Marketing World and Trends (Turkcell)
Introduction to Project Management (Turkcell)
Leadership in Customer Experience (Turkcell)
Reinventing Innovation with Malcolm Gladwell (Turkcell)
New Technologies (Turkcell)
Workshop on Marketing (Turkcell)
Turkcell Information Security (Turkcell)