MITUL PATEL

Jersey City, NJ

201-***-****

ac7c62@r.postjobfree.com https://www.linkedin.com/in/mitul-patel-a2114026/

Objective

To secure a position in the field of Electrical and Computer Engineering Technology with an interest in Hardware Engineer, Electronics Engineer, Manufacturing, Development Engineer, and Project handling

Education

New Jersey Institute of Technology (NJIT) Newark, NJ

oM.S. Engineering Management Anticipated Graduation: Dec 2019

oB.S. Electrical and Computer Engineering Technology May 2018

GPA 3.2 Dean’s List

Key Courses

Circuits I & II, Engineering Graphics, Digital Electronics, Computer Architecture for Computer Technology, Fundamentals of Analog Electronics, Circuit Measurements, Embedded Systems I & II, Digital Logic and Circuit Design, Integrated Circuit Applications, Numerical Computing for Engineering Technology, Industrial Cost Analysis, Principles of Management

Skills & Abilities

oTechnical: Microsoft Word, Excel and PowerPoint, accustomed to online multimedia,

oAnalytical or design software: Visual Studio C / C++, ATMEL Studio, Allen Bradley PLC, VHDL, CAD 2D 3D Creo, Altera Quartus, AVR simulator, Multisim, and Arduino IDE,

oElectrical/Electronics: Skills in handling and managing to design systems, ac/dc, analog, components, and building circuits or processes for broadly-defined engineering technology problems, and Schematics.

oComputers: Knowledge of programming language, strong understanding of hardware-software function, installing replacing and maintaining the server, Printers, troubleshooting system, and applications.

oNetworking: Knowledge of OSI Models, TCP/IP. VOIP, VPN, WAN, LAN, and topology troubleshooting, configuring, Share Drive networking, Wi-Fi set up routers, hub, switch, cabling, and fiber optic.

oIntricate Problem Solving: Recognize intricate problems and analysis related data to develop and evaluate options and implement solutions

oLanguage: English, Hindi, and Gujarati.

Experience

BNP Paribas Jersey City, NJ

IT helpdesk service JAN 2018 – AUG 2018

oWorking as a Level 1 and 1.5 Help Desk Service technical troubleshooting to ensure adherence and Supplier process/policies, making sure Account Management / Password rest, communicating in neutral accent over the phone and supporting users in a professional and courteous manner.

oAssist customer with having the hardware, software, and networking issues.

oSupport, maintain and troubleshoot Windows/Image Desktop Environment. Tools included Remote Desktop Connection Systems Management Server (SMS), Software Deployment Group (SDG), Active Directory, Computer Management System, and Goverlan.

oCoordinate with IT Proximity team for an update on tasks assigned, Operating the computer, OS and Knowledgebase navigation, respond to all incidents and service requests, as well as Log Incident/Request Tickets with complete information and Create an SOP whenever troubleshooting a new issue and keep the team on track.

oWorked on Active Directory, MS Exchange, GOOD for Enterprise, SCCM, Citrix, and Print including permissions, new accounts, exit accounts, troubleshooting and more.

HUDSON COMMUNITY COLLEGE Jersey City, NJ

LAB ASSISTANCE TECH AUG 2016 – JAN 2018

oHelped students resetting the password, managing the operating system such as Windows 7, Windows 8, Windows 10, MAC OS, Blackboard, Smartboard, and Bright-link projector.

oExpand knowledge to a student with Microsoft office, quick book, helped teachers set up computers and organized classes, teacher LAB and MAD software.

oServiced printer work and replaced the cartridges, resolved and troubleshoot the problems with the smart board, inputs, and output devise problem of PC and some basic software problems.

VA New Jersey Health Care System East Orange, NJ Bio-Med Tech Clinical Internship Volunteer SEPT 2017 – DEC 2017

oMaintained signed schedule and worked with a supervisor or their co-worker as an Intern with Medical equipment repaired, install, maintain patient care equipment.

oHelped technician with problems and operated the equipment. And learned the equipment that is built and rebuild if any problem occurred.