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Senior IT Manager

San Antonio, TX, 78215
October 12, 2018

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Thomas C. Swearingen

San Antonio, Texas ***** 214-***-****

Senior Information Technology Manager

Multi-faceted 19 year career with success in diverse industries

A dedicated, efficient, and versatile Senior IT Manager who has experience in all features of project, server infrastructure, and system administration and application architecture with a history of achieving cost savings and enhancing system functionality. Track record of tackling and solving tough business and technical problems to deliver client focused solutions. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. An expert at gathering and analyzing facts, drawing conclusions, defining issues, and recommending solutions. Excellent presentation, communication, collaboration, team building, and interpersonal skills. Technical skills include Windows 2000, 2003, 2008, 2012, Linux (Red Hat) v7,Mac OS, Office (word, project, excel, Visio, PowerPoint) 2013, TCP.IP, DNS, DHCP, IBM TSM, IBM BigFix

Highlights of Expertise

●Project Management

●Client Relationship Management

●Strategic Business Planning

●Disaster Recovery Planning and Testing

●LEAN Methodologies

●Staff Training and Leadership

●Executive Presentations

●PCI/Hippa/SOX Compliances

●Audit Participation/Remediation

●Process Redesign/Change Management

●System Administration

●Problem Resolution

Professional Experience

Harland Clarke Holdings Corporation, San Antonio, TX

Sr. Manager, Windows Enterprise Server Systems (December 2014 - August 2017)

Created and updated systems documentation and operations standards and procedures. Evaluated and selected appropriate operational support strategies for efficiency and Service Level Agreements. Identified, assessed, and recommended designs and changes to systems. Devised operational processes to maintain Application Packaging Standards, Desktop Standards, Hardware Imaging, Windows OS, Active Directory, DNS, DHCP, and Clustering. Configured and built robust disaster recovery solutions. Implemented and supported security policies, audits, remediation, and compliance. Monitored inventory and lifecycle of Windows hardware and software.

●Managed, mentored, and coached 13 member server administration team administering 3,000 virtualized Windows version 2000-2016 servers within multiple locations in a shared services environment.

●Played an integral role deploying Zscaler proxy service in eight locations.

●Hired, trained, and evaluated 13 member infrastructure services team fostering a collaborative environment.

●Spearheaded multiple projects including consolidation of older Windows OS servers to current version (LCM Life Cycle Management) and implementation of IBM BigFix patch management, security compliance, and inventory modules of end point security software.

Christus Health, Information Technology Center, San Antonio, TX

Manager, Enterprise IT Infrastructure Services (October 2012 - December 2014)

Designed and implemented short- and long-term strategic plans, ensuring network capacity meets existing and future requirements. Developed, implemented, and maintained policies, procedures, and training plans for network resource administration. Practiced network asset management, including maintenance of network component inventory and life cycle management. Performed cost-benefit and return on investment analyses for proposed systems. Negotiated with vendors, outsourcers, and contractors to secure network products and services. Directed and guided 18 member infrastructure services team, Operational Database Team, Medical Imaging Team, and Infrastructure Architects.

●Participated in successful migration of six regional data centers and one co location center merging to one centralized data center.

●Orchestrated consolidation and virtualization, reducing 3500+ servers to 2500 servers (Windows & Linux).

●Initiated and coordinated instrumental virtualization project, increasing virtualized servers from 70%-95%.

●Consolidated database instances and servers (SQL, Oracle) to optimize performance.

●Successfully drove highly virtualized private cloud environment utilizing VMware with expanded disaster recovery center facility.

Epsilon Corporation, Irving, TX

Director, IT Linux and Unix Infrastructure Operations (October 2011 - April 2012)

Provided feedback and motivation to 21 member staff consisting of three global teams responsible for 5000+ Red Hat, SUSE, and AIX Linux and Unix servers. Presented project status, metrics, and department initiatives to management and peers. Advocated continued implementation of ITIL methodologies, enabling continual service improvement. Conferred with product teams attaining Oracle based database products and solutions. Controlled and coordinated implementation plan for enterprise Netbackup backup system.

●Planned and built three Linux server operations teams in five global locations.

●Supported consolidation projects of three data centers to one co location facility.

●Achieved 99.5% uptime across five enterprise data centers.

Balfour, Dallas, TX

Manager, Enterprise IT Core Operations (May 2011 - September 2011)

Developed, implemented, and maintained policies, procedures, and associated establishing SLAs for all platforms, and monitoring the health of all systems. Ensured effectiveness of servers, networks, and network storage. Maintained secure environment adhering to PCI complaince. Performed accurate and timely enterprise IT audits.

●Succeeded integrating DevOps model within operations and development teams.

●Facilitated design, distribution, and enhancement of expandable Apple, Linux, and Windows IT infrastructure.

Balfour - Taylor Publishing Company/Division, Dallas, TX

Director, IT Operations (September 2008 - May 2011)

Engaged and collaborated with leadership to identify key IT needs. Oversaw all aspects of IT operations including server, network, storage, backup, security. Ensured high-quality end-user support for both local and remote employees throughout transition to e-commerce business model. Planned and regulated Opex/Capex budget.

●Launched and administered large scale projects including centralization of five data centers, establishment of Hitachi SAN network storage subsystems, and upgrade and integration of Microsoft Active Directory and Exchange.

●Incorporated numerous efficiencies, reducing IT operational budget by 10% annually.

●Generated, primary national SAAS yearbook creation site, through partnership with software development team.

●Managed Network, Security, AS400, Desktop, and System Administration teams.

●Familiar with Amazon Web Services deployment.

Additional experience as Manager, I.T., Balfour, Taylor Publishing Company/Division, Dallas, TX, February 1998 - August 2008 managing Network, Security, Desktop, and System Administration teams.


Bachelor of Science in Business Marketing Management, Minor Computer Science

University of Alabama, Tuscaloosa, Alabama


ITIL certification

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