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Medical Billing Customer Service

Marion, OH
October 12, 2018

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Results focused eagerly looking to contribute solid experience in Administration, Finance and Client

Relations. A natural leader that works well with individuals from all demographics and socio backgrounds

•Highly collaborative, personable, and respected for positivity and work ethic.

•Well-developed administrative strengths and appreciated for excellence in partner relations.

•Committed to maintaining strict confidentiality of client data and records.

•Cultivate cohesive and collaborative relationships with the organization with internal and external departments.

Anthe Blue Cross Blue Shield-- Small Group Outbound & Inbound Marketing

Cincinnati, OH 2018

•Create shareable content appropriate for specific networks to spread both our brand and our content.

•Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.

•Run regular social promotions and campaigns and track their success (e.g., Twitter chats, LinkedIn discussions, etc.).

•Work alongside other marketers and content marketers to help distribute content that educates and entertains our audience and supports marketing goals.

•Drive consistent, relevant traffic and leads from our social network presence

Collection Specialist-- Republic Services

Cincinnati, OH 2018

•Communicated with associated branches to resolve incorrect invoices

•Researched and corrected erroneous payment postings

•Initiated and scheduled branch review meetings to identify problem accounts

•Reconciled problem accounts to ensure billing accuracy

Collections Specialist-- Apex Industrial Technologies

Mason, OH 2018

• Monitor accounts to identify outstanding debts

• Investigate historical data for each debt or bill

• Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

Bid new coordinator-- Dodge Data & Analytics

Cincinnati, OH 2015 to 2017

•Maintain and utilize data integrity regarding records and client files.

•Handle all office functions from copying to inventory

•Bid site coordination

•Handled and routed all phone calls

•Customer service

Medical billing Specialist -- Mercy Neighborhood Ministry

Cincinnati, OH 2014 to 2015

•Provided billing services for healthcare organizations such as Molina, Aetna, ESP and other major insurance companies

•Coding and billing

•Accounts payable and receivable

•Invoice and Collection

Medical Billing Specialist –Sheakley MMR

Cincinnati, OH 2011 to 2013

•Claims processing

•Contacted patients for unpaid claims for HMO, PPO and private accounts Performed.

•Worked closely with Medicare, Medicaid, and various private insurance providers to establish relationships in order to resolve billing issues.

•Processed accounts receivable and payable

Brown Mackie College - Associate of Applied Science: Health Care Administration 2009-2011

Bohecker College - Certificate: Medical Billing and Coding 2007- 2009

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