Jeffrey Rugon

**** ***** **. **, ********, GA ***64

253-***-****

ac7c3e@r.postjobfree.com

OBJECTIVE: Secure a position that will utilize my skills and experience in IT Managed Services Support.

WORK EXPERIENCE

JETT Business Technology Junior Systems Administrator

Average work hours per week – 52 hours

Roswell, Georgia May 2018 – August 2018

Microsoft Office 365, 2016, 2013, 2010 administration, migration and support

Microsoft Server 2012, 2008, 2003 support with active directory and group policy

Dell server, desktop and laptop support

SonicWall with NetExtender and SonicPoint wireless access points

Firmware and driver upgrades

Warranty support

Scheduled maintenance

Allworx VOIP support

Solar Winds MSP with n-able remote support and Autotask ticketing system

Hardware and software procurement

Software licensing administration

StorageCraft ShadowProtect disaster recovery

Data center support

JW Affinity Junior Systems Administrator

Average work hours per week – 40 hours

Marietta, Georgia March 2018 – April 2018

Miller Clapperton – Servers, workstations and printer support. Custom built workstations. VoiP phone support. Multi-location IT support. Software installation and software license administration.

Rugon Computer Services Owner/Services Manager

Average work hours per week – 50 hours

Kent, Washington May, 2000 – August 2017 (moved to Marietta, Georgia)

Marietta, Georgia August 2017 -

•Apex Dental Care, WA – Sales, installation, support Windows server 2008, group policies, logon scripts, Windows 7 desktop, WatchGuard FireBox T-30, Chairside dual monitors, Disaster Recovery system, Practice Management software installation (Genesis and CS imaging), CS 8100, CS 3500 w/ (3)Cisco WAP121 Wireless Access Point, RVG 6200 sensors

•D Rick Edwards, DDS, WA – Sales, installation, support Windows server 2008, Windows 7 desktop, WatchGuard XTM-33W, Chairside workstations, Microsoft Office 2010, Disaster recovery, WinOMS installation, custom built CS 9000 acquisition PC, WinOMS Cloud migration, Xerox DocuMate scanners

•Balance Epigenetics Orthodontics, WA –(counseled client to use CS Ortho Trac) Sales, installation and support Windows 2012 server, group policies, logon scripts, Windows 10 desktop, Dual monitors, HP 1920-48G Switch, Watch Guard T-30W, 3 zone Crown Audio system, At&t 248 4-line phone system, Wall mount rack, 48 port patch panel, 30 Cat6 data lines, CS Ortho Trac Practice management software installation, MS Office 2013, (2) custom built Windows 10( I7 processor, 16 GB RAM and nvidia 1070 video card) used with the CS 3600, rebuilt the CS 9300acquistion PC (added RAID 1)

•Broadway Dental, WA– Sales, installation, support, Windows Server 2003(upgraded to Windows Server 2012 with data migration), Windows Desktop 2000, XP, 7, 10; Disaster Recovery System, WatchGuard T-30W, Dual monitors, Practice Management software installation (Dentrix and CS Imaging), MS Office 2013, custom built CS 9000 acquisition PC

•Graham T Egger, DDS, WA – Sales, installation, support Windows Server 2003(upgraded to Windows Server 2012 with data migration), group policies, logon scripts, Windows Desktop 2000, XP, 7, 10; dual monitors, Disaster Recovery System, WatchGuard T-30W, reroute data lines, wall mounted rack, crown audio system, conference room installation with ceiling mounted projector, Practice Management software installation

•Renton Dental Arts, WA - Sales, installation, support Windows Server 2003(upgraded to Windows Server 2012 with data migration), group policies, logon scripts, Windows Desktop 2000, XP, 7, 10; dual monitors, Disaster Recovery System, reroute data lines, Practice Management software installation, MS office 2010

•Issaquah Dental Arts, WA - Sales, installation, support Windows Server 2012(with data migration), group policies, logon scripts, Windows Desktop 10; dual monitors, Disaster Recovery System, Practice Management software installation, MS Office 2013

•Stacy Kanda, DDS, WA - Sales, installation, support Windows Server 2003(upgraded to Windows Server 2012 with data migration), group policies, logon scripts, Windows Desktop 2000, XP, 7, 10; dual monitors, Disaster Recovery System, WatchGuard T-30W, Practice Management software installation

•Seattle School District, WA - Relocated the IT equipment for 3 schools that were moving due to renovations. On-site support for Garfield High School. Design and install the analog surveillance camera system at Cleveland High School’s three building campus using Cat5 cabling

•NW Sports Rehab, WA– Installation and support Windows 10, installed (2) Cisco RV 130 VPN routers to connect two offices, installed and configured (3) Cisco WAP 321 into one cluster, installed a D-link POE 24 port switch, installed Practice Management software

•Remarkable Smiles, WA – Installation and support Windows Server 2012, group policies, logon scripts, Windows Desktop 7&10, Dell SonicWALL TZ SOHO, Disaster Recovery System, Dual monitors, Practice Management software, MS Office 2013

•Contingent/Comcast Business Company –Onsite network, wireless, audio/video, CCTV support for Contingent customers

•ABA Moriah – Installation and services for Printronix line printers, Printronix Label Printers, and various dot matrix printers and laser printers

•AST Services – New store installation and daily support for TJ Maxx, Marshalls and Home Goods

•IT project manager : meets with Stakeholders, MS Project

•Healthcare IT integrator, HIPAA compliant

•Windows Server 2003, 2008, 2012 installation and support with active directory, group policy and logon scripts

•Windows Desktop 95, 98, 2000, XP, Vista, 7, 8, 10 installation and support

•Macintosh

•RAID configuration and support

•NAS configuration and support

•Microsoft Exchange support with mobile phone sysnc

•Windows volume license software sales

•IT procurement and sales: Servers, desktops, laptops, printers, networking and peripherals

•Security appliances and Symantec Endpoint protection support

•Microsoft Office Suite support: 2010,2013, 365, Visio

•Network design: wired and wireless

•Switches, routers, POE switches

•Wireless Access Points (setup as a cluster)

•Custom servers and desktop manufacturing

•VPN and VPN tunnels

•WAN and LAN design, installation and support

•Peripherals sales, installation and support

•Audio/video sales, installation and support

•Surveillance camera systems sales, installation and support

•Disaster recovery

•APC, Tripplite, CyberPower UPS – sales and service

•Maintain inventory of specialized parts

•Client liaison to manufactures for both hardware and software

•Office IT equipment layout design

•Customer and staff training

•Negotiate contracts with clients and third party support providers

•On-site services for line printers, dot matrix printers, laser printers and label printers

•Preventative maintenance

•Motherboards, controller boards, servo motors, sensors and power supplies replaced on-site

•Serial technology with breakout box experience and multimeter

•Troubleshooting, with component replacement and soldering

•Owns and operates power tools and hand tools

•Multi-zone entertainment systems

•Third party application installation

•Installed CS PracticeWorks, CS WINOMS, CS WINOMS Cloud, CS Ortho Trac, Dentrix, CS Dental Imaging (version6), EagleSoft, Genesis, Dexis, ChiroTouch, MS office suites

•Installed RVG sensors, CS 9000 3D with acquisition PC, CS 9300, CS 3600, CS 3500 scanner, CS 8100, Sirona Galileos Comfort, numerous intraoral cameras

•Financial account manager

Alpha MicroSystems

Average work hours per week – 45 hours

Auburn, Washington March 1987-May 2000

Engineer in Charge for the Northwest Service Team located in Washington, Oregon and Utah.

Managed five offices and provide employee training and support

Maintained customer relations and retention, provide on-site support

EDUCATION

Microsoft Certified Professional, MCP # 1672592

A+ Certified Service Technician, Verification# AECDTT1503

Project Management Professional, (PMP) Certificate

Dentrix Dental Software Certified Installation Engineer

PracticeWorks Dental Software Certified Installer

RETS College, New Orleans, LA

Electronic Engineering

Tulane University, New Orleans, LA

Mechanical Engineering

PERSONAL

Large scale RC model airplane builder and pilot, League bowler, snowboarder, Cyclist, Volunteer

Contact this candidate