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Customer Service Office Staff

Reedley, CA
October 09, 2018

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Diana Arlene Barragan

Reedley, CA ***** - 559-***-****

A challenging career that will utilize my skill in Office Management, Customer Service and Interpersonal Skills.


Home Health Care Aide

In Home Supportive Services

Merced, CA

November 2015 to Present

Assist clients with meal preparation

Schedule all medical and dental appointments for clients

Accompany clients to all medical and dental appointments

Dispense daily medications to clients

Customer Service Representative

Tri Valley Medical Solutions, Inc.

Fresno, CA

August 2016 to December 2016

Wrote and reviewed Sales Contracts Incoming and Outgoing Calls

Data Entry

Back Office Assistant

Claremore Podiatry

Claremore, OK

October 2014 to September 2015

Assisted Physicians with medical procedures

Utilized HIPAA regulations in a medical office environment

X-Rayed patients

Casted patients for custom orthotics and AFO's for drop foot

Scheduled surgeries, pre op and post op procedures

Created and accurately maintained charts using EMS and paper files

Assisted front office staff answered phones, scheduled appointments new and return, verified insurance

Referred patients to other providers as well as called in new and refill patient prescriptions to local pharmacies

Fit patients, ordered and dispensed Diabetic Shoes

Assisted with ultrasounds


Attended the 2015 Oklahoma State Board of Podiatric Examiners Conference also attended the HIPAA seminar.

Skills Used

Professionally skilled in back office procedures in a Podiatry medical office. Assigned CPT procedure code to accurately report physician's services provided to patients. Obtain and submit copies of medical documentation with physician charges to support billing to third party payors.

Customer Service Representative/ Receptionist II

Kaiser Permanente

Woodland Hills, CA

February 1997 to January 2000

Scheduled patient appointments in the Orthopedic/Podiatry Departments

Provided excellent customer service

Booked referrals for specialty departments

Quoted benefits and eligibility to members and providers

Assigned Primary Care Physicians to members

Scheduled minor surgeries for Orthopedics/Podiatry

Collected copayments for office visits and supply fees

Bank reconciliations and nightly bank deposits

Covered phones and surgery scheduling for departments throughout the medical facility

Ordered all inventory for office supplies

Customer Service Representative


Glendale, CA

November 1995 to December 1996

Quoted benefits and eligibility to patients and providers

Assisted patients with assigning primary care physicians

Filed grievances for patients regarding their health care facilities

Claims management

Office Manager and Executive Assistant

Morflow Air and Heating

Sylmar, CA

December 1993 to October 1995

Managed office staff of 9

A/P and A/R



Enrolled employees in health care programs Scheduled service calls

Dispatched technicians

Held weekly staff meetings

Tracked and ordered inventory of all office supplies and supplies for technicians

Office Manager

Del Monte Foods, Inc

Fowler, CA

June 1991 to November 1993

Supervised office staff of 10

Assisted employees in filling out medical insurance packets

Assisted employees in filling out W2 forms

Payroll for 225 office and plant employees

Held weekly meeting with office staff

Entered all data for product received and shipped throughout the Del Monte Plants

Ran weekly product reports for all incoming and outgoing product


Associate In Applied Science in Healthcare Administration

Wright Career College - Tulsa, OK

June 2013 to September 2014

Associate in Applied Science in Medical Insurance Billing and Coding

Wright Career College - Tulsa, OK

April 2013 to June 2014


Good knowledge of ICD 9 with ICD 10 training, and HCPCS coding professionally skilled in medical terminology including root words prefixes and suffixes create and maintain patient files type 50 wpm ability to research wide variety of codes and other information utilizing Microsoft Internet explorer utilized HIPAA regulations in a medical office environment (10+ years)


Director's Honor Roll

November 2013

Exemplary Academic Performance

Director's Honor Roll

February 2014

Exemplary Academic Performance

Dean's Honor Roll

June 2014

Exemplary Academic Performance



May 2014 to Present

Local Chapter Certificate of Attendance for the AAPC Pro Tulsa Oklahoma receiving CEU credits.

National Center for Hearing Assessment and Management

September 2017 to Present

Interactive Newborn Hearing Screening Training Curriculum


Utah State University

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