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General or district manager

Fayetteville, NC
October 09, 2018

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Tina R. Sheets

*** ******** **.

Spring Lake, NC 28390



To find a challenging position with a company where my initiative, enthusiasm, and management and organizational skills will contribute to the success and growth of the business and to my career advancement.


* Outstanding work ethic

* Creating a high energy and productive work environment

*Able to build trust with employees and customers

* Skilled at problem solving in a fast paced environment

* Excel in providing amazing customer service while keeping the company's

objective in mind – profitability

*Proficient in managing and coaching multiple successful retail locations, each with several departments

Experience: March 2017 to present - Lillington, NC

Factory Expo Homes - Licensed Housing Consultant

Responsibilities include-

*Assessing customers housing needs and budgets in order to find them the perfect home

*Design the home inside and out according to the customers specifications

*Completing a minimum of 200 phone calls, 250 emails, 10 factory tours and selling two houses every week.

*Accurately completing a 58 page legal document for each home sale.

*Designing and staging furniture and decor in model homes.

*** I have been licensed to sell manufactured homes since 6/17 and have been top sales person in the country for 12 months.

Experience: November 2012 to August 2016 - Harrisonburg, VA

Harrisonburg Shoe Repair - Owner

Responsibilities include-

* Hiring, firing and training employees

* Payroll

* Paying all quarterly sales taxes

* Inventory control

* Reconciliation of daily receipts and bank deposits

* All aspects of shoe repair and amazing customer service

Experience:November 2008 to November 2012 - Harrisonburg and Staunton, VA

LensCrafters - General Manager

***Retail Manager promoted to General Manager after 1 year

***Promoted to General Manager to multiple stores 1 1/2 months later

Responsibilities include-

* Responsible for all aspects of operation for two locations

* Recruiting, hiring, firing, training/development of all consultants

* Provide unsurpassed customer service

* Keep up with my training certificates

* Quarterly and annual inventory control

* Annalyze store financial data and implement steps to improve profitability

* Achieve store sales goals

* Coach staff on key performance indicators

* Forecast staffing needs thru labor scheduling model

* Scheduling for lab and retail staff at both locations

* Leads doctor of optometry business partnership and co-planning

* Ensure all safety programs are being implemented

* Conduct monthly safety inspections of store premises

* Maintain safe and high energy work environment for consultants and customers

* Leader of building trust with customers and making that emotional connection with their eyewear

* Maintain impeccable showroom appearance

* Reconciliation of daily receipts and bank deposits

* Received many monthly sale bonuses (some of which I used to take all employees

out to a company dinner to reward them)

* My first year as General Manager, my store achieved the annual sales goal for the

first time in ten years

Experience: August 2005 to July 2008 - Manassas, VA

ProSource - Project Manager/Sales Expeditor

Responsibilities include -

* Contact and develop prospects via email or phone

* Sales of various types of wholesale flooring

* Responsible for generating and developing sales leads for commercial sales and

industry specific professionals

* Achieving and surpassing sales goals

* Placing all orders for products purchased and entering computer data accordingly

* Tracking orders during production and delivery

* Scheduling deliveries from distributors while keeping fees at a minimum

* Researching costs of each product to find best savings

* Receiving products and entering computer data accordingly

* Inventory control for stock products

* Supervise warehouse employees

* Arrange product presentations and product knowledge classes by manufacturer for

various clientele

* Responsible for daily reconciliation of receipts and made bank deposits

* Reward - receive monthly Performance Bonus

August 2002 to August 2005 - Leesburg, VA

Swim Gem Inc - General Manager

Manager of busy retail swimming pool supplies and service business: Responsibilities include -

* Scheduling and dispatching work for nine (9) service technicians as well as (5)

retail employees

* Inside sales and customer service in very busy retail store

* Responsible for customer billing, accounts receivable and collections

* Inventory control for retail store and service supplies

* Train and supervise retail store employees

* Supervise direct mail campaigns from list acquisition to actual mailings

* Maintain databases of service, equipment and water analysis records for 2,000 +

customers and instituted a system that insures that a service technician will arrive

at a service call with the correct brand of parts for the particular equipment he is


* Daily reconciliation of billing and receipts

* Bank deposits

* Reward - received Performance Bonus

May 1999-July 2002 - Lewisburg, WV

Julian's Restaurant - Floor Supervisor/Server

* Supervised all aspects of operation in the dining room and banquet room

* Responsible for inventory purchasing and control

* Trained new employees

* Interfaced with diners to facilitate customer satisfaction

* Responsible for staff scheduling

1996 to 1999 - Lewisburg, WV

Little Caesars Pizza - Assistant Manager

* Kept accurate records of sales and labor for accounting purposes

* Handled customer complaints

* Prepared and processed purchase requisitions for inventory and supplies

* Trained new employees

* Responsible for daily reconciliation of receipts and made bank deposits

1998 to 1999 - Lewisburg, WV

Washington Street Bed & Breakfast - Manager

* Responsible for all aspects of operation

* Reservations

* Hiring, training, scheduling and supervising employees

* Bookkeeping


1993-1994 Bluefield Community College, Lewisburg, WV

Computer Skills:

Basic knowledge of Quick Books, Word Perfect and Word for Windows, Microsoft Word and Excel

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