General or district manager
Resume:
Resume
Tina R. Sheets
Spring Lake, NC 28390
Objective:
To find a challenging position with a company where my initiative, enthusiasm, and management and organizational skills will contribute to the success and growth of the business and to my career advancement.
Strengths:
* Outstanding work ethic
* Creating a high energy and productive work environment
*Able to build trust with employees and customers
* Skilled at problem solving in a fast paced environment
* Excel in providing amazing customer service while keeping the company's
objective in mind – profitability
*Proficient in managing and coaching multiple successful retail locations, each with several departments
Experience: March 2017 to present - Lillington, NC
Factory Expo Homes - Licensed Housing Consultant
Responsibilities include-
*Assessing customers housing needs and budgets in order to find them the perfect home
*Design the home inside and out according to the customers specifications
*Completing a minimum of 200 phone calls, 250 emails, 10 factory tours and selling two houses every week.
*Accurately completing a 58 page legal document for each home sale.
*Designing and staging furniture and decor in model homes.
*** I have been licensed to sell manufactured homes since 6/17 and have been top sales person in the country for 12 months.
Experience: November 2012 to August 2016 - Harrisonburg, VA
Harrisonburg Shoe Repair - Owner
Responsibilities include-
* Hiring, firing and training employees
* Payroll
* Paying all quarterly sales taxes
* Inventory control
* Reconciliation of daily receipts and bank deposits
* All aspects of shoe repair and amazing customer service
Experience:November 2008 to November 2012 - Harrisonburg and Staunton, VA
LensCrafters - General Manager
***Retail Manager promoted to General Manager after 1 year
***Promoted to General Manager to multiple stores 1 1/2 months later
Responsibilities include-
* Responsible for all aspects of operation for two locations
* Recruiting, hiring, firing, training/development of all consultants
* Provide unsurpassed customer service
* Keep up with my training certificates
* Quarterly and annual inventory control
* Annalyze store financial data and implement steps to improve profitability
* Achieve store sales goals
* Coach staff on key performance indicators
* Forecast staffing needs thru labor scheduling model
* Scheduling for lab and retail staff at both locations
* Leads doctor of optometry business partnership and co-planning
* Ensure all safety programs are being implemented
* Conduct monthly safety inspections of store premises
* Maintain safe and high energy work environment for consultants and customers
* Leader of building trust with customers and making that emotional connection with their eyewear
* Maintain impeccable showroom appearance
* Reconciliation of daily receipts and bank deposits
* Received many monthly sale bonuses (some of which I used to take all employees
out to a company dinner to reward them)
* My first year as General Manager, my store achieved the annual sales goal for the
first time in ten years
Experience: August 2005 to July 2008 - Manassas, VA
ProSource - Project Manager/Sales Expeditor
Responsibilities include -
* Contact and develop prospects via email or phone
* Sales of various types of wholesale flooring
* Responsible for generating and developing sales leads for commercial sales and
industry specific professionals
* Achieving and surpassing sales goals
* Placing all orders for products purchased and entering computer data accordingly
* Tracking orders during production and delivery
* Scheduling deliveries from distributors while keeping fees at a minimum
* Researching costs of each product to find best savings
* Receiving products and entering computer data accordingly
* Inventory control for stock products
* Supervise warehouse employees
* Arrange product presentations and product knowledge classes by manufacturer for
various clientele
* Responsible for daily reconciliation of receipts and made bank deposits
* Reward - receive monthly Performance Bonus
August 2002 to August 2005 - Leesburg, VA
Swim Gem Inc - General Manager
Manager of busy retail swimming pool supplies and service business: Responsibilities include -
* Scheduling and dispatching work for nine (9) service technicians as well as (5)
retail employees
* Inside sales and customer service in very busy retail store
* Responsible for customer billing, accounts receivable and collections
* Inventory control for retail store and service supplies
* Train and supervise retail store employees
* Supervise direct mail campaigns from list acquisition to actual mailings
* Maintain databases of service, equipment and water analysis records for 2,000 +
customers and instituted a system that insures that a service technician will arrive
at a service call with the correct brand of parts for the particular equipment he is
servicing.
* Daily reconciliation of billing and receipts
* Bank deposits
* Reward - received Performance Bonus
May 1999-July 2002 - Lewisburg, WV
Julian's Restaurant - Floor Supervisor/Server
* Supervised all aspects of operation in the dining room and banquet room
* Responsible for inventory purchasing and control
* Trained new employees
* Interfaced with diners to facilitate customer satisfaction
* Responsible for staff scheduling
1996 to 1999 - Lewisburg, WV
Little Caesars Pizza - Assistant Manager
* Kept accurate records of sales and labor for accounting purposes
* Handled customer complaints
* Prepared and processed purchase requisitions for inventory and supplies
* Trained new employees
* Responsible for daily reconciliation of receipts and made bank deposits
1998 to 1999 - Lewisburg, WV
Washington Street Bed & Breakfast - Manager
* Responsible for all aspects of operation
* Reservations
* Hiring, training, scheduling and supervising employees
* Bookkeeping
Education:
1993-1994 Bluefield Community College, Lewisburg, WV
Computer Skills:
Basic knowledge of Quick Books, Word Perfect and Word for Windows, Microsoft Word and Excel
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