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Customer Service Medical Assistant

Columbus, GA
October 09, 2018

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Chantal Delmas Dorvilien

**** ********** **., ****** ****, AL 36869 404-***-**** Overview:

Experienced H ealth Administrative Professional offering excellent customer service skills and highly organized office capabilities.

Skills include: Admirable Time Management, Excellent Customer Service Orientation, Effective Interpersonal Skills, Efficient Communication Skills, Organized Office Management, Supportive Team Member & Leader, Accurate Patient Charting, Practical Problem Solving, Exceptional Trainer & Trainee, Computer skills such as Windows 95 and above, Keyboarding, Microsoft Office, Excel, PowerPoint, GRITS, Athena, VMWare and more.

Currently volunteering for Mount Moriah Seventh Day Adventist Church as the Church Clerk Assistant and Communications’ Leader in addition to contracting with Global Personnel as a Certified Medical Assistant working with the MyCare Administration Department of Piedmont Columbus Regional Health. Education:

Degree in Health Administration, University of Phoenix, 2016 Certification:

Basic Life Support 4/2017 - 4/2019 Heartsaver First Aid 4/2017 - 4/2019 HFMA CPAR 2018 Professional Experience:

Administrative Support, Piedmont Columbus Regional, Columbus, Georgia, 2017 to Current

● Update patient records into GRITS, Athena, and more

● Update and organize employee annual documents into Systoc via VMWare Certified Medical Assistant, Piedmont Columbus Regional, Columbus, Georgia, 2017 to Current

● Build trust with patients to administer flu vaccine and PPD skin test, perform N95 fit testing, and document service rendered

● Collaborate with team members to set up, break down, and clean work stations along with taking inventory of supplies

Customer Care Professional, Alpine Access, Denver, Colorado, 2011 to 2015

● Provided excellent customer service for the Cigna Medical Accounts including assisting members and prospective members with insurance claims and adjustments

● Effectively resolved problems, including contacting medical providers and other insurance companies to resolve customer and provider concerns

Registered Phlebotomist, Laboratory Corporation of America, Tucker, Georgia, 2005 to 2008

● Built trust with patients to minimize discomfort during procedures

● Efficiently obtained blood samples for medical testing, in addition to ensuring proper documentation

● Maintained sterile environment and followed safety procedures Registered Medical Assistant, Associates in Infectious Diseases, Port St Lucie, Florida, 2003 to 2005

● Greeted patients, scheduled appointments, and handled insurance verifications

● Obtained medical history and vital signs to accurately entered into patients’ charting system

● Scheduled surgical and other medical procedural appointments and call in prescriptions orders

● Provided management and leadership for two satellite offices, including ordering supplies and training interns

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