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Customer Service Manager

Location:
Morrisville, PA
Posted:
October 09, 2018

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Resume:

Jyoti Bhandutia

*** ********* ***, *******, **-**067

E-mail: ac7bt6@r.postjobfree.com, Cell: 267-***-****

EXPERIENCE:

Senior Costing CAD Coordinator, The Kasper Group, 1412 Broadway, New York (12/07 to 01/17)

Analyzed costs and yields of fabric designs, styles, prints and dresses. Data entry and maintained database in MS Excel. Created and updated costing charts for various divisions and seasons. Managed and maintained costing records, department records, files and reports.

Using Gerber Technology’s computer aided design (CAD) software, created markers, digitized and plotted patterns and performed file conversions (dxf, mdl etc.). Installed Gerber software on user desktops. Connected computers, digitizers and plotters on server. Troubleshoot technical problems related to network, storage, plotters, digitizers, data conversion and software. Maintained inventory of licenses and Gerber keys.

Customer service and liaison with overseas vendors for production. Liaison with technical staff of Gerber and Kasper users. Communicated with executives on costs, productions, restructuring and transformation from Jones New York to Nine West to Kasper.

CAD Manager, Jones New York, 250 Rittenhouse Cir, Bristol, Pennsylvania (12/04 to 12/07)

Managed production of 7 employees for creating, digitizing, scanning and grading patterns. Revised and graded patterns for alterations. Reviewed grading of computer generated patterns. Scanned paper patterns and process patterns for proto and production. Developed manuals and operating procedures. Provided training to table pattern makers. Developed and implemented scaling proto patterns for showroom.

Managed Gerber CAD licenses, servers and network. Provided technical support to patternmakers and resolved problems. Maintained pattern data for new and revised patterns. Organized and maintained production patterns, records and reports.

Customer service and liaison with patternmakers, marking makers, graders, design coordinators, spec writers, fabric matching and cutting staff.

Assistant Supervisor, Jones New York, 250 Rittenhouse Cir, Bristol, Pennsylvania (6/93 to 12/04)

Reviewed computer patterns for proto and production. Reviewed grading of computer generated patterns. Maintained files and data for production patterns.

EDUCATION:

Lectra Software, Fashion Institute of Technology, New York

Computer Programming, School of Business Machines, Jersey City, New Jersey

Bachelor of Arts, University of Bombay, India

Skilled in Gerber, Lectra, MS Office Suits (Word, Excel, Access and Power Point)



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