DIVINE SONA, MIT, CSM, SSM
MOBILE : 240-***-****
EMAIL : email@example.com
Subject Matter Expert and second level certified scrum master in agile software development methodology with over 10+ years of cross platform experience in IT, business, agile project management and system administration. Experienced with agile start-ups, proficient handling collocated and distributed teams as well as skilled in driving teams from infancy to maturity. Managed diverse projects for clients in Insurance, Finance, healthcare and other industries. Skilled in managing KPI’s and metrics while championing a culture of continuous improvement for process effectiveness and optimization.
Experienced working with different software development tools such as Rally, Rational Team Concert
Work on Redhat ec2 instances on Amazon Web Services
Installing and configuring operating systems
Setting up Virtual systems and automating backups
Tools: Jira, Visual Studio, Rally
Operating Systems: Windows XP, Linux, CentOS
Technology: Mobile, Web, Java .net,
Environments: Big Data, Tara Data,
Top graduate (MIT), class of 2018 with 3.92 on 4.0 GPA
Agile Center of Excellence award for best motivational Scrum Master- 2016
Achieved 65% of Agile maturity for 3 cross-functional teams within 6 months of Agile adoption
Increased revenue by $3.7M through the acceleration of delivery cycles, and receiving early feedbacks from customers
Employee of the year 2012
04/18-Present Charles Schwab
Scrum Master for Data warehouse and Big Data teams working on Data governance and marketing enhancement initiatives.
Guide 2 new distributed agile teams (scrum and scrum-ban teams) on agile best practices and methodology.
Oversee teams’ scrum and Kanban processes and coach the. Facilitate transparency, inspection, and adaption.
Lead daily scrum, sprint review, and planning meetings to ensure full team engagement. Manage interdependencies between agile teams.
Work with the Product Owner to support short and long-term release planning, and to keep work backlog health and prepared for execution.
Shield the team from external interference to enable optimal functionality and productivity
Anticipate and address potential or actual impediments to team delivery (cultural barriers, logistic challenges)
Foster close cooperation across all team members; encourage cross-training and team support
Build a trusting and safe environment where problems may be raised without fear of reprisal.
Administer metric tracking and other duties on behalf of the team.
06/17- 03/18 AT&T
Agile Project Coordinator for Data Center Expansion/ Cloud Migration
Worked with 15 project team leaders to migrate CDR to private cloud, archive or delete unnecessary data to maximize available technology spatial resources
Organized, trained and directed team leads to follow scrum or Kanban based frameworks for project delivery
Facilitated project communications and provided scrum daily notes, reviews, retrospectives and regular snapshots of project velocity
Contributed to the development of a detailed 38-month roadmap for all CDR infrastructure
Consulted with clients on holistic IT strategy: including investment in new assets and optimization of current infrastructure, cost reduction, and implementation strategies
Identified, understood and educated stakeholders on risks in current environment and future growth aligning with IT spend patterns
Create high-level illustrations documenting step-by-step procedures to complete identified process gaps, providing more effective communication with primary decision-makers and mitigating associated risks
9/16 – 06/2017 Nationwide, Columbus OH
Iteration Manager/ Business Application Owner
Worked to transition software development team from the “heavy” waterfall method of delivering software to agile; attaining about 65% maturity in 6 months.
Led 3 teams working on Web and Mobile based platforms using Java script, HTML, CSS
Focused on developing more trusted and collaborative team environment where problems are raised without fear of blame or being judged with a complete attention on problem solution.
Breakdown and led a group of 35 members to form 3 cross-functional teams; 2 co-located and 1 offshore
Established a roadmap with activity timelines and expected goal states for agile transition
Worked with other agile practitioners to formulate a model for diagnosing, implementing, evaluating and reporting the agile maturity of both new and old teams
Participated proactively in developing and maintaining team standards, tools and best practices.
Motivated team players with excellent and engaging presentations/communication.
Mentored and help team members adapt agile/scrum best practices to deliver quality products.
Studied existing business applications and processes, current source system and suggested improvised business model.
Organized trainings and workshops and served as agile coach for 3 cross-functional teams
Involved in client interaction and support in driving work priorities.
Determine incoming project demands alongside gauging and communicating team’s capacity to management.
Prioritize and track outstanding defects in reporting system. Coordinate between development team/project leadership to resolve any conflicts/defects in terms of requirements.
Manage lifecycle of code development from idea, discovery, user story authoring to deployment and warranty support.
Instructed key stakeholders and business partners with the concept of clear and concise “Acceptance Criteria”.
Coordinated and managed code releases with other IT teams
1/15 – 9/16 American International Group Inc. (AIG), Shawnee Mission, KS
Scrum Master/ Agile Coach
Responsible for planning and managing work activities of software development team committed to building web portal and Dealer Onboarding.
Developed and followed agile project management plan. Worked in collaboration with PO to build requirement logs (product backlog) with cost estimates, prioritize user stories and determine the Acceptance Criteria for the different sprints. Worked with team to establish the “Definition of Done”.
Conducted Scrum Daily standup, Sprint backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings. Constantly guided team on self-organization, self-management and coached them on agile best practices.
Shielded team from external influences and other work assignments and built a trusting environment where problems were raised. Determined team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).
Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes. Taught the team to create clear and concise user stories that helped estimate the team’s actual velocity.
Instructed and mentored core agile principles of collaboration, prioritization, team accountability and transparency to team members.
Helped create standards adopted within the enterprise in regard to quality and test coverage.
Worked with engineering lead to identify cross-team dependencies and manage inter-team tasks.
6/14 – 12/14 Target, Buffalo, NY
Project: Enhancement to online payment system and cart functionality to the commerce portal including addition of prior history of orders and new vendors to the service.
Ensured that development teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility.
Selected Agile tool for project which resulted in the identification of a suitable agile lifecycle management tool for Enterprise wide adoption (Rally, (Team Foundation Server (TFS)).
The above enabled the different Scrum teams to have common platform which enabled distributed development teams to collaborate more efficiently leading to an increase in team performance, cost gains and transparency over manual intensive methods.
Facilitated Scrum ceremonies (grooming, sprint planning, retrospectives, stand-ups, etc.).
Empowered teams to self-organize and grow cross-functionality (broke down organizational and functional silos). Protected team from over-commitment, and thus mitigating technical debt.
Managed backlog, prioritized resolution of defects/bugs as was evidenced by the on-time delivery of 5 major Salesforce initiatives. Met goal of addressing and resolving issues e.g. Impediments as they emerged as rapidly as possible.
Negotiated and taught resource managers the value of "team continuity" in the context of team efficiency. Coordinated and managed code releases with other IT groups to avoid contention of various development and staging sandboxes.
Communicated with relevant stakeholders and PO and was able to integrate their business needs into the team’s developed product release. Tracked and communicated team velocity and sprint/release progress on a weekly basis via status reports.
4/13 – 4/14 Xerox, Elkridge, MD
Implemented Agile Scrum Methodology throughout the organization to improve communications between Engineering, Product Management, and Business groups.
Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams. Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.
Coached/Mentored 3 cross-functional teams to deliver quality products which led to over $3.7M in revenue by year end 2013. Utilized Agile Scrum practices to help development team’s increase their velocity by 63% within the first year of Agile adoption.
Facilitated all scrum ceremonies; from Backlog grooming, Sprint Planning, Daily standup, Sprint Review. Retrospective and Release Planning, meetings both onshore/offshore.
Constantly worked with team to identify, remove and escalate impediments on a daily basis while staying focused on achieving sprint goals and deliverables. Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team and standards, tools and best practices reducing time by 35%.
5/10 – 1/13 I/O Spaces
Team Member – Linux System Administrator
Worked with healthcare client-Capital care to build reporting system (I-Manage). Also, cleaned up duplicate IDs and remediated the accounts of customers for our banking client- Wells Fargo
Administration of RHEL 6, 7 which includes installation, upgrading, loading patches, trouble shooting on AWS ec2 Linux red hat, physical and virtual server issues.
Configure network to DHCP or Static, familiar with TCP/IP protocol and maintaining network.
Manage system process in areas like boot process, startup and system shutdown System Hardening.
Controlling network traffic using firewall such as IP tables and Systemctl.
Setting up system security using TCP wrappers and SElinux.
Experienced in Troubleshooting basic software and hardware issues and other day-to-day user trouble tickets.
Setting up Multiple MySQL instances on one Linux machine.
Configuring Vhost on Apache to host multiple websites.
Creating backups for virtual machines using snapshots.
RPM and YUM package installations, patch and another server management.
Managing systems routine backup, scheduling jobs, disabling and enabling cron jobs.
Installing and configuring Apache and providing support on CentOs and Redhat boxes.
Troubleshooting Linux network, security related issues, capturing packets using tools tcp damp.
01/07 – 2/10 Cargill, Amsterdam, Netherlands
Procumbent Specialist (TELCAR)
Responsible for sourcing supplies, forecasting inventory requirements, assessing risk and daily operation of branch supplies
Managed all aspects of agency procurement ranging from prospection, supplier’s cultivation, team communications, contract negotiations, budget/forecasting and payment
Aggressively worked to achieve significant cost savings through sourcing new suppliers and negotiating with the existing, identifying areas to cut cost and analyzing impacts. Agency cost reduced by 37% over 5 years
Ensured on time delivery and improved purchasing quality through setting up the quality check procedures for the suppliers and personal on-site checking.
Brought leadership to the procurement department and motivated staff to achieve maximum performance and efficiency
Brought leadership to the procurement department and motivated staff to achieve maximum performance and efficiency
Grand Canyon University
MSc. Information Technology Management
Bachelor of Science in Business Management (2007)
Certified Scrum Master (CSM)
SAFe Scrum Master (SSM)
Project Management Professional (PMP- In progress)
oScaled Agile, Inc.
oProject Management Institute