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Customer Service Sales

New Orleans, LA
October 09, 2018

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Shannon Williams 504-***-**** 2139 Independence Street, New Orleans, Louisiana 70002


Self-motivated individual, proficient in, Business to Business Sales, Administrator, Credential Specialist with many years of management experience in the following: sales, training, managing employees, leading business development, developing marketing strategies, scheduling employees, managing accounts, cultivating relationships. Function independently with little or no supervision as well as the proven ability to manage a team. Possess strong customer service, interpersonal, closing, negotiating and time-management skills.


Pilot Catastrophe Services Inc.. Mobile, AL

Claims Adjuster 12/2017 - Current

Reviewed new files to determine current status of injury claim and to develop a plan of action.

Blue Cross and Blue Shield of Louisiana. Metairie, LA

Claims Processor 06/2011 - 05/2018

Tracked the progress of all outstanding insurance claims.

Followed up with customers on unresolved issues.

B.I.M Fitness. Metairie, LA

General Manager 02/2009 - 07/2017

Implemented innovative programs to increase employee loyalty and reduce turnover.

Increased profits by 60% in one year through restructure of business line.

Brokers Home Mortgage. Metairie, LA

Loan Processor 04/2003 - 06/2009

Evaluated approvals against established bank and government lending standards.


Insurance policy coverage knowledge

Administrative background

Valuation knowledge

Underwriting knowledge

Familiar with fraud statutes


Delgado Community College

New Orleans, LA

Associate of Applied Science: Business Administration


Claim Adjuster License Texas- Resident, Louisiana, Florida, Michigan, Alabama, Arkansas, Oklahoma

Claim Adjuster- Worker Comp

Claim Adjuster-Property & Casualty

Claim Adjuster-Automobile

State Farm Auto Certification

NFIP Certification

First Aid/ Adult & Pedestrian CPR

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