Customer Service and driver
Resume:
Curriculum Vitae of Sikhumbuzo Clement Ncala
Nationality: South African I.D. Number: 670-***-**** 087
Residential Address: 5946A Nongoma Road, Zone 5, Diepkloof, 1862
Cell Numbers: 083-***-****
Career Objective
I am an entrepreneur with 6 years experience in the Logistics industry. My job allows me to add value to clients by ensuring that their goods are safely delivered point to point in a good condition and timeously, positively impacting the business’ entire value chain by delivering quality service.
Education
Highest Grade Passed: Grade 12 (Matric)
1987
Sekusile High School
Subjects: IsiZulu (First Language); English (Second Language); Afrikaans; Biblical Studies; Biology; Geography; History
Skills
Report writing and oral presentation
Windows XP, Excel, Ms Word, Power Point, E-mail, Internet
Logistics Contracting
2010 – Current
I have been an independent contractor in the Logistic Industry (As Owner Driver) for the past five years on a full time basis subcontracting with different companies. My value add has been with delivering on agreed upon deadlines and operate on the principle of never disappointing my clients.
Please see details of my current work and previous experience with clients as an independent contractor in the Logistics industry.
Client: Market Pro
Duration: December 2012 – December 2017
I am contracted to Market Pro, a company dealing with Chemical Products. I transport their chemical products, copier cartridges and company mail in Johannesburg, Pretoria, the Vaal and North West.
Duties include the following:
Client: The Star and Sowetan Newspapers
Duration: January 2011 - Current
I am contracted to Independent Newspapers to collect and deliver The Star and Sowetan Newspapers daily to Gauteng toll gates and Bloemfontein.
Client: SkyNet-UNISA
Duration: January 2009-June 2010)
I was sub-contracted with SkyNet to courier UNISA student packs in different areas around Johannesburg including the East Rand and Soweto.
Client: On The Dot - Jet Park
Duration: 2010 July - December
I was contracted with On The Dot- Jet Park to deliver shoppers promotional flyers from house to house in the greater Johannesburg, Ekurhuleni Metropolitan and Soweto areas.
Formal Employment History
1989 - 2008
Credit Vetter
Company: MTN SA
Duration: August 2004 - April 2008
My role was to ensure proper documentation is received for cell phone contract application and validate all documents received. Other duties included the following:
Input all details of clients on CVE ensuring 100% accuracy
Confirm accuracy with dealer channels
Confirmation of employment and banking details
Validation of Director’s documentation (when it was business account)
Ensure receipt of risk reports (if it was a business account)
Check clients credit scores and credit bureau information reports
Approving and declining of applications
Analysis of financial information to assess affordability and risk profile
Ensure compliance to vetting policy guidelines
Ensure correct activation of approved lines
Give feedback to customers with regards to status of the application
Customer Service Clerk
Company: MTN
Duration: September 2000- July 2004
My role was to take inbound calls and resolving customer queries together with marketing MTN new cellphone products to our clients. Other duties included the following:
Capturing and updating of customer’s information
Assist clients in making suitable payment arrangements
Activation of new lines and updating of new products
Action all incoming faxes on time
Assist with PUK’s and Sim swap activations
Suspending and blacklisting of stolen phones
Assist dealer desk with upgrades approval
Training new staff that joins the team
Microfilming and Credit Card Printing Clerk
Company: Diners Club International
Duration: 1989 - 1997
My role was to receive and dispatch stationery to different departments. Other duties included:
Filling and microfilming of clients information
Printing and dispatching of monthly statements
Embossing, packaging and dispatching of credit
References
Ms Dudu Ndlovu MTN Call Centre Supervisor
Line Manager
Ms Bonifacia (Bonnie) Sikhu MTN Call Centre Supervisor
Ex- Colleague
Mr. Antonio Market Pro Manager
Line Manager
Contact this candidate