KELLY LEE

ac7bn0@r.postjobfree.com 251-***-**** ***3 Woodside Dr N, Theodore, United States 36582 Summary Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Skills Human resource knowledge

Training and development

Customer service orientation

Inventory control

Detail-oriented

File and data retrieval systems

Interpersonal communications

Ability to prioritize

Self-directed

Service-minded

Motivational leadership style

CRM and office management software

Professional demeanor

Invoicing and billing

Detail oriented

Experience Merchandiser 06/2018 - Current

Mobile Coca-Cola Bottling Company UNITED Mobile, AL Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Built effective relationships with each store to develop superior customer satisfaction. Upheld stock levels and proper pricing for multiple product lines. Assisted in gathering and moving materials and equipment for the assigned displays. Retail Store Manager/Owner 01/2008 - 10/2012

Too Good To Be Through Theodore, Al

Used Point of Sale register system to complete transactions. Displayed merchandise for upcoming sales in visually appealing way. Monitored security issues and kept shrinkage low.

Created weekly schedules for employees.

Counted and balanced registers.

Prepared and submitted nightly bank deposits.

Instructed staff on procedures for handling difficult transactions. Evaluated employee performance.

Managed 11 employees.

Organized new stock for floor placement.

Oversaw disciplinary actions.

Directed and supervised staff performance.

Grew revenue by improving sales and service strategies. Performed assigned projects and completed checklists in an efficient and accurate manner. Recruited, hired, developed and retained retail talent for the company. Kept the showroom clean and maintained neat, orderly product displays. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Offered exceptional customer service to differentiate and promote the company brand. K

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Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Sales Representative 04/2006 - 01/2008

Kaglen's Resale, Inc. Mobile, AL

Responded to all customer inquiries in a timely manner. Cultivated and strengthened customer relationships to drive revenue growth. Set up customer accounts in computer system with complete information. Successfully interacted with customers and retail buyers to expedite orders. Expressed appreciation and invited customers to return to the store. Kept the showroom clean and maintained neat, orderly product displays. Marked clearance products with updated price tags. Exchanged returned merchandise for customers quickly and efficiently. Office Manager 01/2004 - 01/2006

M & B Realty Co Mobile, AL

Responded to telephone inquiries from clients, vendors and the public. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Supervised and trained admitting, billing and collection staff. Responded to requests for immediate office support, such as a data searches, office memo drafts or reference retrievals.

Managed daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including email and mail.

Increased meeting efficiency by developing meeting agendas. Received and distributed faxes and mail in a timely manner. Represented office personnel and company brand in regular client correspondence. Tagged, organized and stored physical files.

Managed the day-to-day calendar.

Managed clerical needs of company employees, including copying, faxing and file management.

Organized files, developed spreadsheets, faxed reports and scanned documents. Maintained the front desk and reception area in a neat and organized fashion. Reviewed compliance regulations monthly. Processed applications to ensure state licensing is in place at all times. Secured travel and hotel arrangements for upcoming events. Sales Representative 11/2001 - 12/2003

Verizon Mobile, AL

Generated high volume of referrals.

Cross-sold additional products and services to purchasing customers. Efficiently addressed issues with customer accounts to ensure quick resolution. Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.

Maintained productive relationships with existing customers through exceptional follow-up after sales.

Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.

Established new customer accounts.

Established appointments with potential customers to showcase products and services. Greeted store customers promptly and responded to questions with knowledgeable service. Approached customers with a consultative mentality to uncover and meet specific requirements.

Kept showroom professional and neat at all times.

Delivery Driver/Assistant Manager 02/1991 - 01/1994 The Rib Room Semmes, Al

Presented customers with bills and receipts and collected payments for goods delivered. Obtained signatures needed to complete and process all paperwork in a timely manner. Pulled customer tickets to fulfill orders.

Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.

Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Reported any errors found on delivery documents to supervisor. Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs. Consistently adhered to quality expectations and standards. Consistently adhered to quality expectations and standards. Greeted guests in a pleasant and courteous manner. Completed shift beginning and end procedures in full. Built attractive holiday and seasonal displays for merchandising program. Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.

Skillfully anticipated and addressed guests' service needs. Interviewed, hired and trained new associates.

Maximized table turns and rotated seating for maximum guest satisfaction. Performed additional tasks to keep the dining room running smoothly. Interviewed, hired and trained new team members.

Provided constructive suggestions and encouragement to employees. Emphasized fast, friendly customer service.

Helped buss tables and prepare for next guests.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Administrative Assistant 01/1994 - 12/1996

C.S. Polk Contracting Theodore, Al

Answered inquiries concerning standardized policies, procedures, and regulations. Managed daily office operations and maintenance of equipment. Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Responded to telephone inquiries from clients, vendors and the public. Promoted a welcoming environment while managing the receptionist area. Fielded requests for information via phone and in-person requests.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

Oversaw office inventory by restocking supplies and making purchase orders. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Maintained all office files, both electronically and through hard copies. Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Greeted visitors and answered phone calls and received and directed visitors to the appropriate party.

Customer Service Manager

Rent-A-Center Mobile, AL

Developed rapport with the customer base by handling difficult issues with professionalism. Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Answered customer requests with friendly, knowledgeable service and support. Addressed negative customer feedback immediately.

Managed department schedules to maximize coverage during peak hours. Took full advantage of upsell opportunities with new and potential customers. Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Interviewed, hired and trained new quality customer service representatives. Corporate Travel Agent 01/1997 - 02/1999

American Express Mobile, Al

Set up private jet and commercial flights, arranged cars and managed arrival services for corporate and VIP clients.

Handled financial tracking, billing and administrative functions. Contacted airlines, hotels, transportation companies and other service providers to resolve problems.

Organized details and related paperwork for travelers. Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.

Travel Agent 02/1999 - 11/2001

Adventure Travel Mobile, Al

Explained the benefits of purchasing travel insurance with clients and ensuring that they thoroughly understood the information.

Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives. Handled the travel arrangements for groups, couples, executives, and special needs clients. Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Explained security issues and protocols with individuals traveling to highly insecure areas like

[Africa and Middle East].

Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Asked open-ended questions to best understand client needs and determine the best travel offerings.

Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets.

Education and

Training

Psychology

University of Mobile Mobile, AL, United States High School Diploma: General

Independent Methodist School Mobile, Al

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