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Manager Customer Service

Location:
Huntsville, TX
Posted:
October 08, 2018

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Resume:

Jeanie Earle

Huntsville, TX *****

ac7bm5@r.postjobfree.com - 936-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative coordinator

Marshall's - Huntsville, TX

May 2018 to August 2018

Count and sort transactions from previous day's sales, enter data into system, prepare deposit, research discrepancies, perform new hire processes and orientation, assist operations manager

Service Associate

ACE Cash Express - Huntsville, TX -

November 2017 to January 2018

Cash checks, prepare money orders, assist customers in applying for loans, load credit cards, set up new accounts

Correctional Officer

Tdcj - Lovelady, TX -

November 2016 to August 2017

Monitor offender movement, administer food at feed times, ensure showers offered and administered, make sure building schedule adhered to at all times, track everything with appropriate paperwork

Store Manager

XL Parts, LLC - Conroe, TX -

August 2014 to July 2016

Managed and assisted parts delivery to over 200 customer accounts. Ensured store staffed with adequate amount of drivers to ensure parts delivered in promised time frame. Analyze and discuss daily performance reports with in store team. Develop and implement action plans to resolve performance issues and opportunities. Performed collection calls to acquire payment for accounts past due. Tracked and processed cash and credit transactions and ensured payments posted properly. Answered phones and provided customer support. Maintained customer relations with weekly visits and/or phone calls. Managed and supervised maintenance of inventory. Maintained contact with accounts receivable and technical analyst for troubleshooting needs regarding billing and other account issues.

Commercial Sales Manager

AutoZone, Inc - Huntsville, TX -

June 2013 to August 2014

Managed and supported parts location and delivery for over 20 commercial accounts. Analyze and discuss weekly commercial performance reports with store manager and other corporate personnel. Record daily and weekly reports for performance control and filing purposes. Responsible for answering commercial phone lines, tracking and processing cash and credit transactions, and advise commercial drivers when available. Organize and process commercial billing invoices on a weekly basis, along with regular contact with commercial credit department for billing needs and credit related issues, such as labor claims and warranties. Manage quality communication, customer support, and product representation for each commercial customer. Aid in troubleshooting specific part malfunctions and in verifying component locations. Also work as a team member assisting with cashier duties, product knowledge, and overall assistance per shift. Assist in resolving customer complaints for commercial accounts as well as in house customers.

Assistant Manager

Auto Clinic of Huntsville, Inc - Huntsville, TX -

November 2012 to February 2013

Computed, recorded, and proofread data, records, and reports. Performed heavy bank reconciliations and cash flow statements. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Reported and consolidated company financial performance. Verified and logged in deadlines for responding to daily inquires. Calculated, prepared, and issued bills, invoices, and accounting statements according to established procedures. Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Complied with federal, state, and company policies, procedures, and regulations. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Identified and resolved parts delivery issues. Assisted with payroll preparation and entered data into cumulative payroll document. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Managed quality communication, customer support, and product representation for each customer. Interacted with customers and retail service associates to follow-up on shipping statuses of parts products. Promptly responded to general inquiries from customers via e-mail, phone, mail, and fax. Guaranteed positive customer experiences and assisted in resolving customer complaints. Recommended, selected, and helped locate merchandise based on customer needs and desires. Commercial Specialist/Driver

AutoZone, Inc - Huntsville, TX -

March 2011 to November 2012

Managed parts delivery and service for over six local commercial accounts, including locating and delivering parts and other products. Responsible for answering multiple phone lines, participated in commercial personnel only conference calls once a week with corporate leaders, and advised other commercial drivers when available and needed. Organized commercial billing invoices, received and submitted payments into company database, and responded to all commercial account inquires. Worked as a team member performing cashier duties, product assistance, and cleaning. Computed accurate sales prices for purchase transactions. Planned efficient delivery route in order to increase delivery effectiveness and increased overall customer satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Designed and suggested new display ideas to improve accessibility of merchandise. Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. Prevented store losses using awareness, attention to detail, and integrity. Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic customer relationships and earned reputation for exceeding sales goals.

Office Secretary

Office Secretary - Houston, TX -

April 2004 to February 2006

Oversaw scheduling for the day-to-day activities of over 20 transportation employees. Coordinated with freight forwarders to expedite international shipments. Evaluated operational records and made scheduling adjustments to maximize efficiency. Contacted customers prior to delivery to confirm and coordinate delivery times. Handled incoming and outgoing correspondence, including mail, e-mail, and faxes. Developed more efficient filing system for faster information recovery. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites, and compiled information for meetings. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes.

EDUCATION

Associate of Arts in Business Administration

University of Phoenix - Phoenix, AZ

August 2013

SKILLS

EMPLOYEE ENGAGEMENT (5 years), NATURAL (5 years), SELF-STARTER (6 years), TIME MANAGEMENT (7 years)

ADDITIONAL INFORMATION

Summary of Skills

• Motivated, Self-Starter

• Natural leader

• Conflict resolution

• Employee engagement

• Exceptional time management skills

• Performance tracking and evaluation



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