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Medical Assistant Customer Service

Location:
Chula Vista, CA
Posted:
October 08, 2018

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Resume:

Sharnika N. Sanchez

Chula Vista, CA *****

Phone: 619-***-****

Email: ac7bl0@r.postjobfree.com

Summary:

** + years of healthcare experience, including 8 years of military experience (Navy Corpsman).

Customer service experience.

Excellent communication and writing skills to include grammar, punctuation and spelling.

Accurate keyboarding and good computer skills.

Positive attitude

Ability to multitask

Ability to maintain administrative and training records and files.

Skilled leader with great problem-solving abilities.

Very attentive to details and organization.

Ability to establish and maintain effective working relationships with coworkers and representatives of other agencies or departments.

Highly motivated self-starter with the ability to work under minimal to no supervision.

Exceptional ability to carry out the instructions verbally, written and diagrammatically.

Working knowledge of regulations and directives governing of control of highly classified materials, to include security regulations and directives.

Professional Skills:

Excellent Leadership Excellent Organization

Excellent Planning Outstanding Phone Etiquette

Strong Customer Relations Excellent Team Building

Outstanding Communication Skills Excellent interpersonal, verbal and written Skills

Professional Medical Skills:

Inventory Skills Laboratory Procedures

Medical Administration Scheduling Skills

Budget Management Team Supervision

Professional Certifications

Medical Assistant -CMA

CPR certifications – BLS/AED

First Aid Certification

Emergency Medical Technician (EMT) Training/Certificate

Medical Applications

Allscripts

PMA

Intellispace (iSite)

Syngo

CHCS

AHLTA

Care point

Microsoft Office Suite: Word, PowerPoint, Excel, Access, InfoPath, and tools

Professional Experience:

Substance Abuse Rehabilitation Program (SARP), Naval Base Point Loma, San Diego, CA (Medical Assistant) January 2018-Present

Obtain patient's medical record following appropriate procedures.

Prepare exam rooms prior to patient's arrival.

Check patient's vital signs, to include temperature, respiration, pulse, weight and blood pressure.

Obtain and document patient's current medical history, drug history, chief complaints, allergies and vital signs on the correct Standard Form before patient is in the exam room.

Assist the provider as needed during exams.

Perform diagnostic procedures when ordered, to include EKGs, urine dip sticks, phlebotomy, etc.

Transport patients to other clinical areas as needed.

Check each chart for the provider's signature, stamp, and each patient's diagnosis prior to returning the chart to Health Records.

Administration of medication after physician verification of medicine and dosage.

Obtain lab and x-ray results.

Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.

Complete lab and x-ray requisitions in accordance with clinic policies.

Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

Answer telephone and transcribe accurate messages.

Ensure that any broken or unsafe equipment is removed from the clinic in a timely manner and notify appropriate personnel.

Assist with patient flow and give direct patient care as directed.

Operate the following medical equipment, as directed, such as Automatic Blood Pressure Monitor, Hand Held Nebulizer, EKG Machine (12 lead), Electronic Thermometer.

Collecting and preparing laboratory specimens.

Performing basic laboratory tests.

Instructing patients about medication.

Preparing and administering medications as directed by a physician.

Transmitting prescription refills as directed.

Drawing blood.

Taking electrocardiograms.

Removing sutures and changing dressings.

US Navy Tricare Outpatient Clinic (Medical Assistant) April 2016 – January 2018

Prepare exam rooms prior to patient's arrival.

Obtain patient's medical record following appropriate procedures.

Check patient's vital signs, to include temperature, respiration, pulse, weight and blood pressure.

Obtain and document patient's current medical history, drug history, chief complaints, allergies and vital signs on the correct Standard Form before patient is in the exam room.

Assist the provider as needed during exams.

Perform diagnostic procedures when ordered, to include EKG's, urine dip sticks, phlebotomy, etc.

Transport patients to other clinical areas as needed.

Check each chart for the provider's signature, stamp, and each patient's diagnosis prior to returning the chart to Health Records.

Administer medication to patients as directed.

Obtain lab and x-ray results.

Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.

Participate in inventory procedures as directed.

Complete lab and x-ray requisitions in accordance with clinic policies.

Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.

Answer telephone and transcribe accurate messages.

Ensure that any broken or unsafe equipment is removed from the clinic in a timely manner and notify appropriate personnel.

Assist with patient flow and give direct patient care as directed.

Operate the following medical equipment, as directed, such as Automatic Blood Pressure Monitor, Hand Held Nebulizer, EKG Machine (12 lead), Electronic Thermometer, IV infusion pump (Set-up only)

Scripps Torrey Pines/Anderson Outpatient Pavilion (Orthopedic Surgery) November 2014 – April 2016

Working with all providers in the clinical setting.

Greets and escorts patients to exam rooms.

Prepares patients, charts and supplies and equipment for physician in accordance with protocols.

Performs treatments desired by physicians or mid-level providers in accordance with the level of authority granted by physician or mid-level provider.

Obtain and document vital signs.

Electronic Medical Record documentation including medical, surgical, social and family histories.

Assists physicians in preparing for examinations and minor procedures.

Suture/staple removal.

Injection preparation.

Patient care.

Assists patients’ in-clinic and others calling with questions regarding process in a responsive and timely manner.

Ensures treatment rooms are stocked with supplies and equipment in accordance with protocol.

Seeks guidance from physician, mid-level provider, or supervisor when in doubt; cleans exam rooms.

Obtains and handles laboratory and other clinical specimens and arranges for pickup.

Other duties as assigned.

EMSTA College/MaxCare-Training June 2012-August 2012

Schedules appointments for beneficiaries seeking medical treatment.

Answers phone calls and determines the type of visit the caller requires.

Administering Injections, perform EKG, Spirometry and peak flow.

Order labs, x-rays and assist the provider in Procedures.

Consults with patients to determine appropriate appointment and enters identification and demographic information into hospital database to secure the appointment.

Sends messages through a secured database to providers and nurses.

Penning and maintaining an airway.

Ventilating patients;

Administering cardiopulmonary resuscitation, including use of automated external defibrillators.

Providing pre-hospital emergency medical care of simple and multiple system trauma such as.

Controlling hemorrhage.

Treatment of shock (hypo-perfusion).

Bandaging wounds.

Immobilization of painful, swollen, or deformed extremities.

Immobilization of painful, swollen, or deformed neck or spine.

Assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine auto-

injectors and hand-held aerosol inhalers.

Reassuring patients and bystanders by working in a confident, efficient manner.

Manage general medical complaints of altered mental status, respiratory, cardiac, diabetic,

allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and

psychological crises. Additional care is provided based upon assessment of the patient and

obtaining historical information.

Ashford University/ Military Counselor Jan 2012-May2012

Counsel prospective students.

Schedule and conduct phone interviews.

Accurately convey course and program information, including advising students with respect to admissions requirements, processes and degree options.

Maintain the highest level of integrity and ethics in every interaction with students and fellow employees.

Consistently following up with students to ensure their success, both before and throughout their first course.

Receive and process reports

Track and monitor actions

Cardiology/ Internal Medicine Clinic, (Medical Assistant), San Diego, CA Oct 2007- Mar 2010

Provided medical assistance in Cardiology and Internal Medicine Clinic, monitored vital signs, performed EKG’s and ICG, administered immunizations, intravenous placement, dressing changes.

Assisted with placing holter monitors and assist with the performance of ECP’s

Quickly earned respect of doctors and other medical technicians, recognized as the go-to person for the administrative responsibilities. Also, recorded daily vital signs in patients’ medical records.

Maintained the data of the patients and office on the computer and keep the records, billing, transactions, and books.

Perform the routine work and examine the patients like check their pulse rate, blood pressure, give injections etc.

Develop and maintained constructive work relationships with office staff and patients.

Compliance with all internal and external regulatory policies and procedures.

USS Boxer (LHD-4), (Operation Specialist) San Diego, CA Apr 2006 - Jan 2007

Supervised and Managed 50 personnel performing various operations.

Managed professional training records for 50 personnel.

Served as Divisional Command Career Counselor 50 personnel.

Regional Support Organization, (Watch Supervisor), San Diego, CA Jan 2005 - Apr 2006

Managed, trained, and scheduled over 200 schools for over 400 personnel

Created and submitted weekly, monthly, and annual reports utilizing Microsoft Word and Excel

Training Supervisor for 400 personnel on General Military Training (GMT).

USS Mobile Bay (CG-53), (Watch Supervisor/Section Leader) San Diego, CA Aug 2004 - Jan 2005

Provided professional technical and assistance information to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and Search and Rescue Operations.

Maintain Combat Information Center (CIC) displays of strategic and tactical information.

Operate surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment.

Interpreted and evaluated presentations and tactical situations and made recommendations to supervisors during watch conditions.

Tactical Support Center Keflavik (Watch Supervisor) Keflavik, Iceland Feb 2003 – Aug 2004

Managed, trained, and scheduled over 200 schools for over 400 personnel.

Created and submitted weekly, monthly, and annual reports utilizing Microsoft Word and Excel.

Training Supervisor for 30 personnel in the Operations Department.

Education:

EMSTA College: Emergency Medical Technician (EMT)

Ashford University: Health Care Administration Bachelor Degree Program

Maric College: Medical Assistant Program

Professional Training/Military Education:

Department of the Navy Center for Naval Leadership Course

First Line Leadership Development Program

Global Command and Control System Common Operational

Personnel Financial Management

Dynamics of Leadership

Performance Honors and Recognition

High Academic Honors

Golden Key International Honor Society

Military Salute Honor Society

Military Honors and Awards

Navy and Marine Corps Achievement Medal; Navy Good Conduct Medal; National Defense Service Medal; Global War on Terrorism Service Medal; Global War on Terrorism Expeditionary Medal and Navy and Marine Corps Overseas Service Medal.



Contact this candidate