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Manager Customer Service

Cypress, TX
October 08, 2018

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Rodrigo Estay

***** ****** ******* *****

Houston, TX 77095


Objective: Seeking a management position in operations, service/repairs, quality control and calibration.


Strong management experience, creative thinking, safety attitude.

Ability to travel and work flexible hours on short notice.

Performed bolting and maintenance training in and out of the Country.

Customer focused with a positive attitude and demeanor.

Passport, TWIC Card and RigPass.

Experience: VP Sales & Manufacturing

Facility Manager/Service Technician May 2018 – August 2018

Performed onsite bolting, torque and tensión services on varios bolted applications.

Repaired hydrulic equipment.

Calibarations of hydraulic equipment, gauges and hydraulic tools.

Rentals of bolting equipment.

Customer Service and techninical support.

Torkworx, Spring, Texas

Shop Manager September 2016 – present

Coordinated, supervised, managed and monitor work load.

Managed repairs, rental and service varios hydraulic equipment.

Work along the sales force to achieve the financial goals.

Responisibilites include contact vendors and customers.

Atlas Copco, Inc., Pasadena, Texas

Operations Manager July 2013 – August 2016

Managed a crew of 5-10 persons at the shop and few outsource locations.

Worked with several types of hydraulic equipment air, electric pumps and calibration.

Responsibilities included shipping/receiving, inventory, rentals, repairs and assembly.

Notified vendors, suppliers of defects and quality issues via reports.

Titan Technologies International Inc., Houston, Texas

Shop Manager/Hydraulic Technician October 2004 – July 2013

Managed the work area so workflow is efficient and effective.

Observed operation of equipment in order to diagnose malfunction.

Managed assembly line for hydraulic tools, hydraulic pumps and testing of tools.

Supervised workers and calibrated hydraulic wrenches.

Sales-representative, dealer and customers questions regarding equipment, oversee preparation

Edwards Engineering Corporation, Pompton Plains, NJ

Supervisor/Welder April 1986 – July 2004

Supervised the production on a daily basis.

Daily welding on copper, brass and stainless steel.

Experienced in reading blue prints.

Pipe Fitting, testing coils with air and water, wrapped coils and repairs.

Education: University of Chile, Santiago, Chile

Associate Degree Accounting 1985

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