KATIANA F. SANTANA
** ****** ****, ****** ******, NY 11580
firstname.lastname@example.org Cel. 646-***-****
Results-orientated offering focused leardership to drive sales and profitability in a highly competitive market. Consistently achieve performance goals through enthusiasm, tenacity and initiative . Exceptional interpesonal communication and skills at making human resouces and logistical decisions to ensure day-to-day operations. Looking for an opportunity to gain additional experiences in sales in a leadership capacity. HIGHLIGHTS
• Italian and Spanish speaking • Client Retention
• Relationship building • Willingness to learn
Grew client at least 10% every month with strategic management and cosistently met or exceeded goals for loan applications, daily sales and monthly quotas.
• Developed customized sales techniques to successfully sell and upsell new and existing clients.
• Genereted new business through successfull cold calling.
• Managed complete loan cycle from application to closing .
• Evaluate application and made recommedations to clients.
• Resolved issues with delinquency and helped clients with any issues. GENERAL MANAGER 06/2015 –09/ 2017
PANINI DURINI MILANO MI, ITALY
Managed the on-time start-up of this restaurant and bar with a E 50,000 budget. Oversaw operations for a E 200,000 business serving 300 customers. Developed Interent/Social Media, print ads for newspaper and flyers to build a presence and create interest a cross the community.
• Administration of the office staff, payroll, schedules and financial performance of the store.
• Consistently exceed daily, weekly and monthly sales target while maintaining cost and keeping employee turnover low.
• Realized sales of E 15,000 to E 30,000 monthly.
• Increased profits by 130% in less the one year through restructure of business line. EDUCATION 06/01/16
INTERNATIONAL RELATIONS FOR MARKETING AGOSTINO BASSI Lodi,Italy
Professional courses and certifications
• Attendance to the international conference for economic business management ICEBM.
• Volunteer for Caritas Italiana