KATIANA F. SANTANA

** ****** ****, ****** ******, NY 11580

ac7bkj@r.postjobfree.com Cel. 646-***-****

PROFESSIONAL PROFILE

Results-orientated offering focused leardership to drive sales and profitability in a highly competitive market. Consistently achieve performance goals through enthusiasm, tenacity and initiative . Exceptional interpesonal communication and skills at making human resouces and logistical decisions to ensure day-to-day operations. Looking for an opportunity to gain additional experiences in sales in a leadership capacity. HIGHLIGHTS

• Italian and Spanish speaking • Client Retention

• Relationship building • Willingness to learn

WORK EXPERIENCE

Sales representative

GTC INC

11/2017- Present

Long Island,NY

Grew client at least 10% every month with strategic management and cosistently met or exceeded goals for loan applications, daily sales and monthly quotas.

• Developed customized sales techniques to successfully sell and upsell new and existing clients.

• Genereted new business through successfull cold calling.

• Managed complete loan cycle from application to closing .

• Evaluate application and made recommedations to clients.

• Resolved issues with delinquency and helped clients with any issues. GENERAL MANAGER 06/2015 –09/ 2017

PANINI DURINI MILANO MI, ITALY

Managed the on-time start-up of this restaurant and bar with a E 50,000 budget. Oversaw operations for a E 200,000 business serving 300 customers. Developed Interent/Social Media, print ads for newspaper and flyers to build a presence and create interest a cross the community.

• Administration of the office staff, payroll, schedules and financial performance of the store.

• Consistently exceed daily, weekly and monthly sales target while maintaining cost and keeping employee turnover low.

• Realized sales of E 15,000 to E 30,000 monthly.

• Increased profits by 130% in less the one year through restructure of business line. EDUCATION 06/01/16

INTERNATIONAL RELATIONS FOR MARKETING AGOSTINO BASSI Lodi,Italy

Professional courses and certifications

• Attendance to the international conference for economic business management ICEBM.

• Volunteer for Caritas Italiana