Jon Stein

***** **** ** **, *******, WA *****

Phone: 425-***-**** Email: ac7bke@r.postjobfree.com; https://www.linkedin.com/in/jon-stein-a3514615

Region/General Management

Summary

Exceptional manager with demonstrated skills in operations and sales including planning, people development, logistics and execution. Extensive experience in implementing solutions that increase revenue and decrease costs consistent with business objectives. Adept at process improvements, organizational effectiveness, operations management and customer retention. Specializing in people development, process improvement and implementation of best practices.

Core Competencies

P&L/Operational Management

Sales/Business Development

Budget/Resource Administration

Strategic Business Planning

Alliance/Partnership-Building

Customer Operations & Support

Volume/Market Share Growth

Human Resource Management

Logistics & Production Control

Customer Retention/Customer Service

Policy Creation & Enforcement

Trend Analysis/Sales Forecasting

Professional Experience

TruGreen Corporation, 1984 - 1990, 1996 – September 2018

General Manager, TruGreen, Redmond WA, 2016 – September 2018

Manage daily sales and operations for three locations, including Redmond, Kirkland and Bellingham, WA

Responsible for over 11M in volume and 65+ employees

Analyze financial statements, determine industry and financial trends and impact to P&L

Responsible for the branches budgeting and exceeding set goals

Develop and execute residential and commercial sales strategies to grow within branches geographic area

Interview, hire, train, and manage operations, sales and office staff

Control and manage fleet and associated costs

Inventory and order all needed equipment and supplies on a weekly/monthly basis

Responsible for continued development and enforcement of company’s safety programs

Implement new hire orientation and training programs

Maintain training and DOT driver files for all employees

Review and evaluate employee performance and provide ongoing employee feedback and development

Region Manager, TruGreen, Pacific Northwest (Washington & Oregon), 2014 – 2015

Responsible for P&L and all ancillary duties for three primary locations and two satellites

Manage 15M of total revenues while also serving as the GM for the Redmond branch

Directly responsible for training and personal development of outside GM recruit for the Puyallup, WA facility

Achieved combined budgeted profit targets in both years while growing business 4+%

General Manager, TruGreen, Redmond, WA, 2003 – 2014

Achieved budgeted profit objectives in 9 of 11 years

Grew business by an average of 5% annually

Successfully integrated three acquisitions during this timeframe

Served as the West Region Management Development/Trainer and effectively helped to integrate two new GMs who were recruited from the outside; they are currently still leading their perspective locations

Instrumental in the development of branch personnel; promoted five individuals into management positions outside the branch

Continued emphasis on customer retention which improved overall customer loyalty by over 5%

Opened a Bellingham, WA satellite which grew to over $750K in revenues

Region Manager, West Region, TruGreen LawnCare/Landcare, 2001 – 2003

Full P&L responsibility for lawn care and landscaping division of TruGreen in five western states

Manage 38M of revenues covering 17 locations

Oversaw both lawn care and landscaping arms of the business

Region Retention Manager & General Manager, TruGreen, West Region/Redmond Branch, 1998 – 2001

Served in dual role as GM in Redmond, WA branch as well as Region Retention Manager for the West

Region of TruGreen, covering nine branches in five states

Instituted best practices as it related to customer retention/service

Always in top 15% of company in terms of overall retention

General Manager, TruGreen, Redmond WA, 1996 – 1998

Added two large acquisitions during this time; Business grew from $4M to $5.7M

Became unofficial trainer for GMs for the West region while serving as GM myself

Improved employee retention by 15% from previous regime during these 3 years

TruGreen Corporation, 1984 – 1990

Started as entry level Residential Sales Representative in Ann Arbor, MI in 1984

Promoted to Commercial Sales Rep and then Residential Sales Manager by the end of 1984

Promoted to Branch Manager of 1.1M business in Ann Arbor in 1985

Transferred to Atlanta, GA to run a higher revenue branch in 1988

Took on the responsibility of assisting in the development of both North Carolina branches while maintaining

role as GM in 1989

(other work experience/employers)

Regional Manager, Brightstar Studios, 1994 – 1996

Washington State Region Manager for Glamour Shots Photography Studios franchise

In charge of all leadership facets of retail specialized photography studios in six locations throughout Washington

Helped grow business by over 15%+ in two years

Won prestigious “Glammy” award as top Regional Manager for Glamour Shots Photography Studios in 1995

Region Manager, All Green Corporation, 1990 – 1994

Managed full P&L accountabilities of 4.5M lawn care business in six locations in five Western states

Professional Awards & Recognition

President’s Club recipient, TruGreen Corporation, 2012

National Customer Service Excellence Award, TruGreen Corporation, 2011

Branch Manager Of The Year, Northwest Region, TruGreen Corporation, 1997

Region Manager of the Year, Glamour Shots, 1994

Top Achiever Of The Year, All Green Corporation, 1991

General Manager Of The Year, All Green Corporation 1990

Most Improve Pre-Tax Dollars, Branch, TruGreen Corporation 1988

Branch Manager Of The Year, TruGreen Corporation, 1986

Education

UNIVERSITY OF MICHIGAN

B.A. Psychology

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