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Microsoft Office Desktop Support

Washington, DC
October 08, 2018

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Amanuel Benti

**** **** ***** **** ** NW • Washington, DC 20011 • 202-***-**** •


Software: Microsoft SharePoint Server; SharePoint 2010, SharePoint 2013, SharePoint O365; Microsoft Office (Access, Excel, PowerPoint, Word, One Note, and Outlook); basic Database Administration knowledge (SQL 2014); HTML, CSS, JavaScript/jQuery, InfoPath, .NET and Bootstrap framework; SQL Queries; JAWS (Software Testing)

Certification(s): Working towards Microsoft Office Expert Certification

Languages: English; Amharic


Fannie Mae Washington, D.C

Project Management Support/SharePoint Intern August 2017 – January 2018

Responsible for administration and development of SharePoint sites to update, configure, manage and maintain data quality

Customized Master Pages, Page Layouts, Themes, CSS to improve SharePoint UI customization and corporate branding look and feel using SharePoint Designer

Created a mock-up site based on discussions/meetings on how to go about developing the site

Work directly with Senior SharePoint Developers to create efficiency

Helped Clients with Issue Management capability within Governance, Risk Management and Compliance (GRC)tools with quality and efficiency

Prepared reports on client support to create accountability and transparency for higher level

Worked directly with Business Analysts to enhance reports and spreadsheets showing the higher management metric visual

Zara Department Store Washington, D.C

Stock Supervisor May 2016 – March 2017

Replenished 250+ items to the shop floor daily using a software called “25” to help customers meet their needs

Unloaded 2000 items weekly from the shipment to make it ready for replenishment

Trained and examined 7+ new employees to ensure clear understanding of expectations and create efficiency


Year Up, National Capital Region Arlington, VA

Information Technology Training March 2017 – January 2018

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six-month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations

Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

Addis Ababa University Addis Ababa, Ethiopia

Computer Science Concentration September 2015- September 2016

Courses: Calculus I Programming I (C++)

Algebra Introduction to Computer science

Volunteer and Leadership Experience

Addis Lidet Church Silver Spring, Maryland

SharePoint Assistant Trainer February 2018- Present

Volunteer as a SharePoint Assistant trainer in ALIC (Addis Lidet Church) Holistic Ministry in Silver Spring by creating a tutor session for none competitive students, reviewing courses, working on assignments and projects with the students.

Awards and Honors

YEAR UP: Dependability Award May 2017

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