Michael Feuerstein
** ****** ** ac7bjf@r.postjobfree.com
Salisbury, MA 01952 774-***-****
HIGHLIGHTS
Motivated team player
Strong multi-tasker
Organized and efficient
Project management
Decisive problem solver
Time management
EXPERIENCE
Michaels Store, Inc. – Retail Associate July 2017 - Present
• Maintains highest levels of customer service through friendly disposition and cooperative attitude
• Reliably accomplishes all tasks and projects allotted throughout day such as processing and sorting shipments, maintaining sales floor, and back stocking merchandise
• Scans, documents, and verifies received inventory with great attention to detail during weekly shipments; handles time-sensitive material like urgent packages
• Displays leadership by aiding development of newly acquired staff in understanding job requirements, policies, and safety procedures
• Remains flexible and provides backfill whenever necessary; participates in cross-training sessions to increase company utilization
Aspire Lifestyles – Lifestyle Consultant July 2014 – Nov. 2014
• Addressed client service inquiries in high volume environment through telephone and email, in a timely and orderly fashion
• Provided appropriate and accurate information in response to requests and questions, determined root cause of issues for remediation, and resolved complaints
• Assisted investigation of order entry errors and discrepancies, working closely with supervisors and other departmental teams to ensure timely corrections
• Attended client relations training sessions to improve efficiency and enhance customer satisfaction GameStop Corp. – Sales Associate Sept. 2012 – April 2013
• Maintained constant and consist presence on sales floor to address customer needs and questions
• Implemented new business strategies and techniques to increase sales opportunities
• Organized and maintained inventory, sales floor, and all areas of store during and after business hours EDUCATION
Art Institute at Fort Lauderdale 2005 - 2007
Majors: Computer Animation and Video Production
Middlesex Community College 2004 - 2005
Major: Business Administration
Shawsheen Valley Technical School
2000 -2003
Certificate of Specialization: Graphic & Pre-Press Production SKILLS
Technology: Experience with Macintosh and PC formats, Multi-Functional Printers, Microsoft Office, Outlook, Adobe Acrobat Pro, Photoshop, Google Docs