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Sales Customer Service

Amesbury, Massachusetts, United States
October 08, 2018

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Michael Feuerstein

** ****** **

Salisbury, MA 01952 774-***-****


Motivated team player

Strong multi-tasker

Organized and efficient

Project management

Decisive problem solver

Time management


Michaels Store, Inc. – Retail Associate July 2017 - Present

• Maintains highest levels of customer service through friendly disposition and cooperative attitude

• Reliably accomplishes all tasks and projects allotted throughout day such as processing and sorting shipments, maintaining sales floor, and back stocking merchandise

• Scans, documents, and verifies received inventory with great attention to detail during weekly shipments; handles time-sensitive material like urgent packages

• Displays leadership by aiding development of newly acquired staff in understanding job requirements, policies, and safety procedures

• Remains flexible and provides backfill whenever necessary; participates in cross-training sessions to increase company utilization

Aspire Lifestyles – Lifestyle Consultant July 2014 – Nov. 2014

• Addressed client service inquiries in high volume environment through telephone and email, in a timely and orderly fashion

• Provided appropriate and accurate information in response to requests and questions, determined root cause of issues for remediation, and resolved complaints

• Assisted investigation of order entry errors and discrepancies, working closely with supervisors and other departmental teams to ensure timely corrections

• Attended client relations training sessions to improve efficiency and enhance customer satisfaction GameStop Corp. – Sales Associate Sept. 2012 – April 2013

• Maintained constant and consist presence on sales floor to address customer needs and questions

• Implemented new business strategies and techniques to increase sales opportunities

• Organized and maintained inventory, sales floor, and all areas of store during and after business hours EDUCATION

Art Institute at Fort Lauderdale 2005 - 2007

Majors: Computer Animation and Video Production

Middlesex Community College 2004 - 2005

Major: Business Administration

Shawsheen Valley Technical School

2000 -2003

Certificate of Specialization: Graphic & Pre-Press Production SKILLS

Technology: Experience with Macintosh and PC formats, Multi-Functional Printers, Microsoft Office, Outlook, Adobe Acrobat Pro, Photoshop, Google Docs

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