Email id: email@example.com
Contact # +1-484-***-****
Current Location: Bethlehem, PA
Business Analysis professional with around 4+ years of work experience in Insurance, Finance, Healthcare and Retail industries.
In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Functional Requirements Specification, Rapid Application Development, and MS Visio.
Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and documenting them using MS Visio.
Strong experience in Business & Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
Highly qualified in changing the needs of Business Users and Stakeholders to the Functional/Technical Requirements.
Proficient in designing, capturing, consolidating, and maintaining key metrics with Agile and Scrum Protocols.
Extensive experience in working with MS Excel. Created various charts, graphs, pivot tables, and ad-hoc reports in Excel.
Served as a critical resource and liaised between Subject Matter Experts and Technologists throughout the project life cycle.
Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.
Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis, Testing and Project Planning.
Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
Excellent oral and written communication skills.
Sound knowledge in conflict management and configuration management.
Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
Bachelor of Engineering in Computer Science and Engineering from VTU (Karnataka, INDIA) in the year 2012
Master’s in Computer Science and engineering from Northwestern University in the year Aug 2016
Client: Guardian Life Insurance company of America (GLIC) Bethlehem, PA Nov 2017 to Till Date
Role: Business/Technical Analyst-II (Onsite Coordinator)
Project Description: GLIC is a health group which provides health insurance for millions of families. One of the division in GLIC health group is dental. QMP (Quality management program) is a web application developed for a GLIC-Dental. The objective of this application is to develop an internal application which will be operated by quality management team (internal users from GLIC) to generate, track, record and resolve all complaints and feedback raised against dentist or dentist clinic from Subscriber or Patient.
Roles & Responsibilities:
Performed GAP Analysis by identifying existing technologies, mapped the current and expected processes respectively.
Conducted and lead the JAD sessions with end users and team members to setup project goals and objectives, issues resolution, and system design for effective software development.
Documented requirement as Product Backlog for the project solution team.
Prioritized the Product backlog as per business value and prepared Low-Level Functional Requirement Document for developer teams.
Worked with AWS team to set up Jenkins.
Worked on Documentation for different User Roles with LDAP and WebSeal.
Prepared Traceability Matrix (TM) between requirements and reviewed RTM's from testing team to made sure test cases covered all the requirements.
Conducted Business Requirement Document walkthrough with business users, addressed any concerns raised and ensured timely signoffs to keep the project schedule.
Assisted Project Manager in setting-up the timelines for project deliverables, managing project resources, and managing conflicts for successful completion of the project.
Worked as a liaison between business and technical teams to communicate requirement prioritization and implementation level of effort to made sure highest value features were given higher priority.
Effectively used Object Oriented Analysis and Design (OOAD) to categorize and structure the requirements into logical groupings to avoid redundancy, improve maintainability and help define boundaries.
Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements were accurately understood.
Assisted testing team in documentation of test plans, test scenarios, test cases, and managed complete defect tracking life cycle using a defect tracking tool and conducted User Acceptance Testing at functional level.
Performed Impact Analysis when request for change (RFC) arrived by looking at Requirement Traceability Matrix (RTM) & escalated results of the analysis to Change Control Board (CCB).
Facilitated requirement gathering sessions with the business users to gather Regulatory Requirements Like Different Type of VAR Calculation and documented them for review by both business and technical team members.
Environment: JIRA, MS Visio, SQL-2014, SSRS Reports, MS SharePoint, MS Excel, MS Word, UML, AWS(Jenkins).
Client: Microsoft Charlotte, NC DEC 2016 to OCT 2017
ROLE: Business Analyst -II
Project Description: MS Invoice is a web application developed for Microsoft. The objective of this project is to develop a secured and integrated IT solution to support the client's business operations. This project targets two main internal applications of Microsoft viz. MS Invoice and MS Inquire. Every financial quarter, new features and enhancements to above said applications are identified and implemented. My responsibilities included understanding and analysis of requirements, coding, unit testing and bug fixing of OCR module.
Defined Business Rules by interacting with stakeholders and users through Surveys & Brainstorming.
Developed a vision plan that defined the primary goals and objectives of the project.
Conducted Joint Application Development (JAD) sessions.
Performed Gap Analysis, conducted walkthroughs and acted as a liaison between the business users, stakeholders and the team to perform requirements, quality and risk analysis.
Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project.
Gathered business requirements through sessions and analysis by interviewing users and Subject Matter Experts (SME).
Analyzed business/system requirements using requirement arbitrage and assigned appropriate priorities.
Documented AS-IS and TO-BE analysis and conducted process evaluations and write recommendations based on the analysis.
Applied Unified Modeling Language (UML) notations and methodology in developing models that accurately represent the business process and workflows to effectively communicate them to the stakeholders.
Got system approvals by conducting UAT sessions.
Involved in development of system Test plans and Test scripts using business and system requirement document.
Responsible for planning and execution Regression Testing from the scope closure to completion of the project.
Involved in writing Business Process Testing Manual Components.
Recorded defects encountered in Test execution and communicated the same to the concerned team members for resolution.
Customized Summary Reports.
Participated in meetings and walkthroughs on scheduled and as-necessary basis.
Extensive use of SharePoint to share calendars, discussion boards, spreadsheets, etc
Environment: MS Office Suite, MS Visio, Agile/Scrum Environment, Quality Center.
Client: Prime Info Tech Bangalore KA, INDIA AUG 2012 to APRIL 2015
Role: Business Analyst-I
Project Description: IAE (Indian Auto Equipment) is an award-winning technology leader and innovator of original auto equipment replacement parts solutions. As the automotive industry's original auto equipment parts marketplace, IAE connects more than half million buyers and sellers to seamlessly market, manage, and move an average of over 6 million original equipment parts transactions monthly.
Involved in Requirement Gathering, Analysis, Design and Development.
Completed monthly investor audits and researched investor inquiries.
Collaborated with Loan Integrity Operations to ensure the liquidations department didn't permit unauthorized parties to complete a short sale or deed in lieu.
Procedure writing for short sale to ensure procedures is aligned with guidelines and policy.
Provided high level summaries and monthly deck slides to management.
Ability to self-manage while working under a supervisor.