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Customer Service Sales

Location:
Houston, TX
Posted:
October 08, 2018

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Resume:

Ron Green

**** **** **** *****

Houston, TX *****

Phone: 713-***-****

Email: ac7bik@r.postjobfree.com

SUMMARY

Management Skills 10+ years’ experience

Participate in project team meetings to discuss issues, direction, and implementation strategies

Provide professional expertise for organization and performance effectiveness

Communicate and interact effectively with vice president, directors, managers and sales executives

Energetic self-starter with excellent organizational and time management skills

Financial/Account Experience 9+ years’ experience

Investigate, identify and resolve key barriers for cash and billing services

Create and maintain databases, queries and spreadsheets for cash applications and research

Research validate, and process customer, collector and sales request for check reconciliations, adjustments, corrections and refunds for cash

In-depth research and analysis to identify root cause of cash application issues

Research claims on customer accounts; applying monies in accounts receivable/payable

Make recommendations for process improvement and control enhancements of payment remittance issues

Complete daily bookkeeping, make bank deposits and track the branch’s incoming revenue

Procurement/Purchasing 2+ years’ experience

Monitor vendor production and compliance to provide transparency of production lead times and ETA of goods, create/submit purchase orders.

Work with Operations to verify demand plans, create purchase orders, and receive manufactured goods.

Computer Proficiencies 13+ years’ experience

Microsoft Office Suite: Excel (Utilized MS Excel 2003, 2007 & 2010 including the use of Pivot Tables and lookups), Access, Word, Power Point and Outlook

Accounts Receivable & Billing systems: Mainframe, TSO, ARCS, Focus, GRP Collections Tool, ImageVision/Vision IP, ImageScan, Cash Apps (Creditron), Inquire, AS 400, RDI (EDI, IDI, 820 Formats), Great Plains, SAP, Fidelity, Report Manager and Image Depot, Oracle & BST

Adobe: Photoshop & Acrobat Professional

EDUCATION

Spring Woods Senior High School Houston, TX

High School Diploma May 1998

WORK EXPERIENCE

GHD Services, Inc. Houston, TX

Project Analyst April 2017– September 2018

Analyze/maintain accurate project revenue in the company’s MIS.

Review client data/contracts and Prepare timely and accurate client invoices.

Provide historical project data as needed.

Contact outside client accounting staff to assist with project financial data inquiries.

File maintenance (Electronic and Hard Copy) for Accounting Department.

Open and maintain project filing to include file set-up, tracking, updating and monitoring.

Support for internal project managers for all project’s needs.

Provide exceptional customer service to enhance internal and external client experiences and satisfaction.

Provide reporting on root cause analysis, audit results, employee daily production, and process improvement implementation status and effectiveness; monitor customer specific behavior to ensure compliance with proper payment remittance procedures.; complete production reports to capture work productivity daily and provide customer trending data.

Make recommendations for process improvement, and control enhancements based on audit findings.

Maintain accounts using proper accounting practices as well as processing adjustments and refunds as necessary.

Receive customer inquiries regarding statements, document, and maintain adequate aging on accounts.

Reviews and analyzes AR aging reports – non-payments, delayed payments, and other irregularities.

Verifies validity of deductions by obtaining and investigating information from customers and internal departments – sales, customer service and also from customers.

Support Procurement Associate work at other sites / regions as agreed with project management teams.

Direct the preparation and issuance of purchase orders/purchase requisitions and ensure completeness and clarity.

Coordinate purchasing details with vendor, including pricing revisions, RMAs, order cancellation, and invoice discrepancies.

Work with and oversee accounting staff to ensure invoices are received and entered into Costpoint on a timely basis, manually work the invoices that cannot system approve (work with vendors to understand discrepancies, etc.).

Assist employees with creating purchase requisitions in Oracle. Ensure data on purchase requisitions are accurate and are approved on a timely basis, convert requisitions to POs and dispatch to vendors.

Ricoh USA Inc. Houston, TX

Customer Accounting and Billing Specialist September 2014 – March 2017

Handles customer inquiries, and may have full ownership of an inquiry, providing timely customer service support on issues related to billing, order status, deliver, cancelation, etc.

Enters maintenance/contract data into billing system as sold by sales professional.

Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh personnel.

Works with Ricoh locations to resolve discrepancies in billing information.

Creates and maintains contract records and billings.

Maintains database integrity by ensuring verification of customer information and file maintenance (i.e., contact information, customer account changes, addresses, phone #, equipment ID #, etc) and forward as necessary.

Meets department's attendance and punctuality standards. Allow flexible availability to accommodate work schedule, when necessary.

Makes daily contact with Sales personnel, operations personnel, sales, operational management and internal personnel, sales and operational management and internal personnel to resolve issues and answer questions.

Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues.

Requests credit memos for any erroneous or changed billing.

Deletes maintenance/contract data when equipment has been removed.

Reports unbilled contracts information to Management on a monthly basis.

Promotes other company products and services.

Provides complex reporting/spreadsheets as requested by customer and/or Sales professional.

Zions Bancorporation Houston, TX

Treasury Management Operations Specialist II August 2011 – August 2014

Completes a high number of research request within SLA and with accuracy

Provides support for treasury and cash management products, including product fulfillment and daily production work.

Responsible for account analysis and billing support and maintenance of billing models and database.

Provides customer service support as needed

Responsible for monitoring systems, reporting and problem resolution

Accountable for addressing inquiries, problems, concerns and serving existing account

Performs financial and product analysis to assist in appropriate planning and development

Supporting affiliate expense allocations and associated reporting

Protects organization’s value by keeping information confidential

Organizes, maintains, make copies of files and reports

Analysis/Review – Immediately advises management of any unusual trends

REFERENCES

Elizabeth Dreiling Griffith

GHD Services, Inc.

6320 Rothway Street, Ste. 100

Houston, TX 77040

Phone: 713-***-****

Michelle Hiett

GHD Services, Inc.

6320 Rothway Street, Ste. 100

Houston, TX 77040

Phone: 713-***-****

Karen Adair

EagleBurgmann Industries LP

10035 Brookriver Drive

Houston, TX 77040

Phone: 713-***-****

Jennifer Johnson Jones

Amegy Bank

1717 W. Loop South

Houston, TX 77027

Phone: 713-***-****

Vonetta Kirkpatrick

Ricoh USA Inc.

820 Gears Road

Houston, TX 77067

Phone: 713-***-****

Anitra Caldwell

Ricoh USA Inc.

820 Gears Road

Houston, TX 77067

Phone: 281-***-****



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