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Project Manager Management

Sao Jose dos Campos, Sao Paulo, Brazil
October 08, 2018

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Karina Marques Custodio

Brazil – Mobile 647-***-**** Email: Skype: karisantos77


Results-driven and customer-focused IT Leader, graduated in Computer Science with Post Graduation in Business Management, ITIL Certification, Scrum Master, Advanced English, Advanced Spanish and native Portuguese;

Strong knowledge of systems development life cycle, project and team management for positives outcomes value in system implementations and improvements, service level agreement delivery, process improvements identification and application of these improvements to ensure better performance and compliance adherence using knowledge of ITIL standards;

Actuation in Waterfall and Agile methodologies (scrum framework) as scrum master, product owner, project manager and business analyst (in different project phases) in both methodologies in the same project involving 2 SAP platforms at the same time (global and regional), for a Manufacturing Serialization process of drugs, the first in Brazil and one of the company's biggest projects in your history;

SDLC documentation experience, Docspace tool (document control), HP-ALM (test management), Jira Tool (team member task control, project metrics and key performance indicators);

+8 years experience as a business analyst in global projects in different customers and segments;

Actuation in project budget management (CAPEX and OPEX), purchasing document management, Ariba (Spend Management) system experience, expense reclassifications, monthly closing and financial project reports.

Current position in Johnson & Johnson (Grupo Assa) – Jan/2015 - Actual

•Working as project manager consulting to Medical sector responsible to a project that will implement a RFID technology in imported products that are serialized in Brazil to be possible to do the RFID reading by box and make a reliable material separation to send to our customers (hospitals).

•Acting also as Business Analyst to Consumer sector in a project to document the user stories from GxP SAP transactions mapped to be done technical and functional documentation to follow Quality Documentation rules.

Professional background

Company: Ahlstrom (Finnish Paper-mill) – Oct/2010 to Aug/2014

Responsibilities: Business and Systems Analyst responsible for ERP systems, business processes analysis in three plants in Brazil, identifying process and systems improvements;

Responsible for the company portal, developed for integration with ERP;

Global team member responsible to defend and justify, in team meetings, the changes in the system based on the Brazil needs agreed with the other team members avoiding conflicts of interest with the other plants and identifying common points of improvement between plants;

Responsible for maintaining Financial and Fiscal applications per tax obligations through projects, updates and department demands (Mastersaf DW, DFE, CTE, In NFE). Upgrade systems, project management, deadlines controls, costs, resources, staff development in systems under my responsibility;

Contact with end users for requirements;

End user support in applications, identifying staff training needs, creating specific system manuals for process, ensuring a multiplier by business training support.

Company: IBM – Apr/2008 to Oct/2010

Responsibilities: Projects manager, team management, customer support to guarantee customer requirements;

Mapping current processes to analyze, optimize daily tasks, identify and propose points of process improvements;

Creating and maintaining reports using Crystal Reports.

Company: Embraer (Aeronautic) – Jan/2003 to Apr/2008

Responsibilities: Systems Analyst responsible for the analysis, requirements definition, development, implementation and maintenance of WEB applications to Quality Engineering and Certification portal (ColdFusion / Sybase). Responsible for data migration from old systems to WEB application portal and development of new applications based on user requirements. Application of business intelligence and standardization practices. Responsible for assessing the SAP implementation migration impact, Teams leadership of Data Cleaning and Data Building, Brazil access profiles coordination to QM module and interfaces.

Company: Ericsson (Information and Communication Technology) – Jan/1999 to Apr/2002

Responsibilities: System Analyst responsible for Ericsson Training management system development and maintenance.

Team Member in a global database integration project with developer’s team from Sweden, Malaysia, USA and China;

In the SAP project, responsible for supporting SAP consultants in the process analysis, cleaning, go live and user training phases (Key User).


Post Graduation - Business Management - FGV – Fundação Getulio Vargas

Bachelor of Computer Science - UNIVAP – Universidade do Vale do Paraíba

ITIL V11 Certification

Other Courses:

Scrum Master Preparation to Certification


Business Intelligence

SLQ Server

Project Management

Empowerment Course

Emotional Leadership Course

Interpersonal Relations


English - Advanced Spanish - Advanced Portuguese Brazilian – Native Language

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