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Social Media Customer Service

Location:
Houston, TX
Salary:
$85,000
Posted:
October 08, 2018

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Resume:

MICHELLE ANDERSON

713-***-**** ac7bh5@r.postjobfree.com

SEEKING A REMOTE/VIRTUAL POSITION IN RECRUITING OR ANY HUMAN RESOURCE FUNCTION HUMAN RESOURCES GENERALIST/RECRUITER/OFFICE MANAGER

Extensive background in HR generalist affairs, including experience in full cycle employee recruitment, staff development, conflict resolution, benefits, compensation, HR records management, HR policies development and legal compliance. HR SKILLS

Full Cycle Recruitment & Retention

Employment Law

FMLA/ADA/EEO/WC

HR Policies & Procedures

Compensation Analysis

Employee Relations

HRIS Technologies

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Benefits Administration

Organizational Development

PROFESSIONAL EXPERIENCE

MEI TECHNOLOGIES, INC. (NASA Johnson Space Center Subcontractor) - Houston, TX Human Resource Business Partner/Recruiter (Full Cycle/Multi State), September 2014 - Current

• ISO 9001 certified facility/processes.

• Develop and execute industry leading recruitment plans (mining/sourcing, networking, social media, etc.).

• Define policies, procedures, and practices and conduct training classes as needed.

• Create reports for Site Leadership/Regional Leadership.

• Fully engaged with candidates, employees and management.

• Compose ads and job postings from requisitions in media (print, internet, etc.)

• Attend career fairs and networking events.

• Conduct interviews, coordinate interview schedules, extend and negotiate employment offers.

• Compensation administration; conduct salary surveys and create salary ranges.

• Maintain applicant tracking database to ensure accurate reporting for the Affirmative Action program.

• Responsible for researching, scheduling and implementing employee events.

• Other generalist duties completed as needed.

UNITED SHUTDOWN SAFETY (Oil & Gas/Safety Industry) - Deer Park, TX US Lead Recruiter (Full Cycle/Multi-State), December 2013 – September 2014

• Oversaw a team of recruiters for upstream and downstream recruiting in the oil and gas industry.

• Developed and executed industry leading recruitment plans (mining/sourcing, networking, social media, etc.).

• Defined policies, procedures, and practices; conducted training classes as needed.

• Conducted interviews, coordinated and prepared interview schedules, extended and negotiated employment offers.

• Composed ads and job postings from requisitions in media (print, internet, radio, etc.)

• Fully engaged with associate and management relations. WYLE SCIENCE TECHNOLOGY AND ENGINEERING GROUP (NASA Johnson Space Center Subcontractor) -Houston, TX Human Resource Recruiter (Full Cycle/Multi State), January 2012 to December 2013

• VPP and ISO 9000 certified facility.

• Developed and executed industry leading recruitment plans (mining/sourcing, networking, social media, etc.).

• Defined policies, procedures, and practices and conducted training classes as needed.

• Fully engaged with employees and management.

• Composed ads and job postings from requisitions in media (print, internet, etc.)

• Conducted interviews, coordinated interview schedules, extended and negotiated employment offers.

• Compensation administration; conducted salary surveys and created salary ranges.

• Utilized HRIS systems to maintain applicant tracking database to ensure accurate reporting for the Affirmative Action program.

MICHELLE ANDERSON Phone: 713-***-**** Page 2

• Other generalist duties completed as needed.

ITT INDUSTRIAL PROCESS (KELLY ENGINEERING SERVICES) Recruiter/Talent Acquisition (Full Cycle/Multi State), June 2011- December 2011 (6-month contract assignment) Recruited by Kelly Engineering out of New York to assist with full cycle recruiting for ITT due to their expansion from one company to three; the expansion was complete at the end of October 2011.

• Conducted intake meetings with management to establish baseline and ideal candidate requirements.

• Implemented recruiting strategies such as candidate mining/sourcing, networking, social media, and communication.

• Composed ads and job postings from requisitions in media (print, internet, etc.).

• Conducted interviews based on environment and requirements of each position, coordinated and prepared interview schedules, conducted salary analysis, extended, and negotiated employment offers for exempt candidates.

• Utilized HRIS systems to maintain applicant tracking database. CSC APPLIED TECHNOLOGY Houston, TX (NASA Johnson Space Center) HR Generalist, November 2008- March 2011 (Laid off due to space shuttle program completion) Organized and managed personnel records; assisted with benefit enrollment and other programs; and handled HR generalist workplace issues. Worked within the guidelines of three Collective Bargaining Agreements (CBA) and 25+ union locals.

• Structured and implemented programs, policies, and new-employee orientation.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

• Negotiated salary offers, sign-on bonuses, and relocation packages at exempt and non-exempt level.

• Wrote policies covering many human resource issues including disciplinary procedures.

• Introduced company’s first formal performance review program, creating a flexible and well-received tool.

• Wrote and revised job descriptions for exempt and non-exempt positions. WYLE LIFE SCIENCES GROUP Houston, TX (NASA Johnson Space Center) Flight Analogs Screening Coordinator, November 2007 to October 2008 Responsible for coordination of NASA test subject candidate screening process.

• Arranged all test subject travel; taxi’s, hotel, air, bus, etc.

• Scheduled project specific testing (pre and post), including coordination of project staff.

• Responsible for tracking and reporting medically cleared test subjects. Flight Analogs Administrative Specialist, January 2007 to November 2007

• Word processing and preparation of scientific documentation documentation.

• Arranged travel for project scientists, test subjects, and other project personnel.

• Coordination of project team meetings, and collation and dissemination of information to team members and customers.

• Updating/maintaining electronic share folders and internal website information. Human Resource Recruiting Administrator (Full Cycle), June 2002 to January 2007

• Developed and implemented recruiting strategies such as candidate mining/sourcing, networking, social media, and communication.

• Defined policies, procedures, and practices and conducted training classes as needed.

• Create reports for Site Leadership/Regional Leadership.

• Fully engaged with associate relations and management relations.

• Composed ads and job postings from requisitions in media (print, internet, etc.),

• Attended collegiate career fairs.

• Coordinate and prepare interview schedules, extended and negotiated employment offers for exempt and non- exempt candidates.

• Utilized HRIS systems to maintain applicant tracking database to ensure accurate Affirmative Action reporting.

• Assisted with the education reimbursement program, company awards program, and other generalist duties as needed.

MICHELLE ANDERSON Phone: 713-***-**** Page 3

CERTIFIED STAFFING- Pasadena, TX

Branch Manager (Full Cycle), November 1999 to July 2001

• Developed and implemented recruiting strategies such as candidate mining/sourcing, networking, social media, and communication.

• Responsibilities included payroll, budgeting, marketing, outside and inside sales, purchasing, evaluations and reviews, safety, and issue resolution as needed.

• Composed ads and job postings from client specifications in media (print, internet, etc.).

• Attended career fairs and other networking events.

• Interviewed candidates, extended and negotiated employment offers for exempt and non-exempt candidates.

• Maintained applicant tracking database.

O’NEAL STEEL- Houston, TX

District Clerk/Office Manager, November1996 to September1998 Responsibilities included ADP payroll (60+ emp.), accounts payable, posted incoming steel inventory, and processed material test reports.

• Conducted interviews, employment testing, new hire orientation, background verifications, and employee benefits.

• Administered safety program and maintained OSHA log.

• Purchased supplies, answered multi-line phone system as needed, and other duties as assigned. THE KROGER CO. - Houston, TX

Customer Service Manager, 1987 to November 1996

Responsible for managing a 60+employee department in a $23MM per year retail operation.

• Responsibilities included labor relations, labor scheduling, payroll administration for 250+ emp.,

• Interviewed, hired, conducted new hire orientation, and trained all new employees and new managers.

• Conducted 30, 60, 90 and annual employee evaluations.

• Responded to customer comments and developed solutions to customer issues.

• Responsible for all customer service booth activities, responsibilities included preparation of cash deposits for armored car, balancing of cashiers and the customer service booth, check cashing, money orders and utility bill payments.

EDUCATION/CERTIFICATIONS

AIRS Certified Internet Recruiter (C.I.R.) 2018

AIRS Certified Social Sourcing Recruiter (C.S.S.R.) 2018 San Jacinto College Various Dates

Working to complete the following AIRS certifications in 2018-2019: ACIR, CDR, CMVR, CSMR, PRC, and ECRE SKILLS

• Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Typing 45 wpm

• 10-Key • ADP Payroll System • Cyber Recruiter • Kenexa/Taleo POSITIONS/INDUSTRIES RECRUITED

• Accounting • Industrial/Mfg. • Clerical • Procurement

• Human Resources • Engineering • Aerospace/DoD • Pharmacology

• Co-op/Interns • Biotech • Test Subjects • Medical

• Contracts/Subcontracts • Information Technology • Meteorology • Oil & Gas/Safety MICHELLE ANDERSON Phone: 713-***-**** Page 4

AWARDS

• 2002 Managers Choice Award

• 2003 Managers Choice Award

• 2004 Managers Choice Award

• 2005 NMA Member of the Year

• 2005 HR Team of the Year Award

• 2006 Managers Choice Award

• 2007 Outstanding Administrative Support

• 2009 CSC Lightning Bolt Award

• 2015 Star Award

• 2016 Star Award



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