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Customer Service Food Safety

Altamonte Springs, FL
October 08, 2018

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*** ******* **** **

Altamonte Springs, FL 32714 cell 407-***-****

T amara Knibbs


An enthusiastic professional seeking a position. Own a record of providing great attention to detail, a ‘can do’ attitude, and exceptional work ethic. Maintain excellent customer concentric sale process. Build interactive team relationships. Articulate product benefits and create solutions. The outcome is delivery of unparalleled customer value, sale boost, repeat business and customer loyalty. PROFESSIONAL EXPERIENCE

Safeway Inc A ltamonte Springs, FL J une 2016 – August 2018 C ake Decorator

● Establish leadership skill, provide impeccable high-quality customer service

● Decorate cakes and pastries, mix icing, whipping cream, and butter cream for decoration

● Fill display cases, table displays, take orders from customers via phone or face-to-face

● Create special orders, prepare tags, displays, and recipes

● Organize, clean cake decorating area, freezer or cooler

● Review and implement various sale production report objectives

● Adhere to uniform and grooming policy as defined with company policy, team player Big Lots Department Store C asselberry, FL April 2016 – June 2016 Store Associate (p/t)

● Provide the highest level of customer service couple with excellent cash handling management

● Successfully participate in freight flow process, merchandise presentation

● Great team interaction and interpersonal skills

● Maintain store appearance via light maintenance duties, cleaning

● Ensure excellent customer service by monitoring shrink and safety results

● Daily exceed the goal standards peculiar to “Customer Service Loyalty Program”

● Net-effect being increase repeat business and increase sales Tamara Household Cleaning Svc A ltamonte Springs, F L April 2012 – April 2016 O wner & Operator

● Perform any combination of cleaning duties to maintain private households

● Provide exceptional negotiation skills. Maintain financial bookkeeping activities

● Supply and equipment management

● Sweep, mop or vacuum all floors. Wash dishes, organize, clean and sanitize kitchens

● Deliver exceptional customer service and quality cleaning

● Bookkeeping and strong negotiation skills

Albertson LLC A ltamonte Springs, FL Sept 2006 – April 2012 Cake Decorator/Baker

● Prepare and cook food according to recipes, quality and presentation standards

● Ensure compliance with food safety handling policies and procedures, including personal hygiene procedures

● Excel in actively listening to the customer. Articulate product benefits and create solutions that provide value to the customer

McDonald’s Restaurant A ltamonte Springs, FL Oct 2006 - Nov 2007 Line Crew Cashier (p/t)

● Process customer’s orders, prepare menu items

● Provide exceptional cash handling skills

● Manage inventories and supplies, sanitize dining rooms and work station

● Build and maintain enduring customer relationships to boast and generate repeat business Grand Lido Resorts Negril, Jamaica WI March 1998 - March 2006 Pastry Cook/Baker/Cake Decorator

● Prepare and bake cake and pastry according to recipes, quality and presentation standards

● Prepare ingredients for cooking, including portioning, chopping, and storing food before use

● Safely use baking and measuring tools/equipment/appliances to prepare baked foods

● Ensure compliance with food safety handling policies and procedures, including personal hygiene procedures

● Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set-up and break-down work station

● Follow and ensure compliance with sanitation and cleaning procedures

● Monitor the quality of food prepared and portions served throughout shift

● Offer an unwavering commitment to customer service. Build productive relationships

● Make valuable contribution toward increasing company’s annual sale target while trimming cost.


Merlene Ottey Vocational HS, Jamaica, West Indies

High School Diploma awarded upon Graduation

Soft Skills

Proven relationship-builder with unsurpassed interpersonal skills. A hardworking professional, offering great customer service at every opportunity. Superb prioritizing and multitasking skills. Outstanding time management. An effective communicator, focused on exceeding customer’s expectations. A proven team player with great problem solving skills.

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