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Customer Service Office, administration, Operation

209, Al Ahmadi Governorate, Kuwait
October 08, 2018

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Contact no.: +965-********


To obtain a position that will allow me to utilize my education, aptitude, demonstrated and creative skills, strong initiative, artistic abilities and positive attitude to make a constructive difference within my company or community.


Experience in various fields such as, to lead a team and maintain high levels of customer service and to ensure a high quality service. HR activities, Secretarial, Office Administration, Co Ordination, Data Entry, Telephone Operation and Customer service. Highly motivated, dependable team player, able to be self- initiate and follow instructions to carry out tasks in an efficient manner. EDUCATION

Central Board Of Secondary Education, Delhi –10th

Central Board Of Secondary Education, Delhi –12th

Bachelor of Science(Physics) graduation from Mahatma Gandhi University, Kerala

Master Of Business Administration – in HR, Bharathidasan University Trichy, Center at Don Bosco, Vaduthala. Pursuing

Diploma in Computer Application ( MS Excel, MS Word, MS open office & other Basic Knowledge, to operate in software of respective company)

Projects done Marketing Strategies Followed By ITC LTD, in modern format Retail outlets in Ernakulam.

Well experience and knowledge in working in software of JPG, PDF,PHP programming and to work in respective company software.

To lead a team and maintain high levels of customer service and to ensure a high quality service. KNOWLEDGE, SKILLS AND ABILITIES

Ability to interact and communicate with people over the telephone.

Ability to understand and follow specific instructions and procedures.

Ability to gather data, compile information, and prepare reports, maintain confidentiality of records and information.

Ability to operate equipment skillfully and in conformance with applicable procedures.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively, both orally and in writing, with people at different levels and from various backgrounds.

Excellent knowledge in MS Windows 98, MS Word, MS PowerPoint, MS Excel and MS Outlook. PERSONAL DETAILS

Date of Birth - 18.05.1983

Sex / Marital Status - Female / Married

Present Address - Sharq, Block 4, 1st floor, Door no.4, Sharq, Kuwait Permanent Address - Kizhakkecharuvil House, Kadebhagam, Palluruthy P O, Cochin, Ernakulam, District, Kerala, INDIA

Nationality - Indian

Languages Known - English, Hindi,Malayalam

(Learning Arabic language)

Passport No: - M5028666

Civil Id Number - 283********* (Transferrable Visa no.18) EXPERIENCE AND ACHIEVEMENTS

Presently working at Hotel City Tower (4Star), Sharq, Kuwait as Reservation Supervisor since 4th August 2015 to present.

Worked at Lakshmi Hospital as Hospital floor incharge cum reimbursement Co ordinator cum executive secretary to 2 Doctors (16.08.2013 to 10.07.2015) Reporting to the Managing Director and Unit Manager

Worked in family property Hotel New City, Kollam – Comprising all HR activities and accounts.

With Indian Institute of Logistics as Regional Manager comprising all HR – Recruitment and Payroll

(All Kerala covering Seven Districts){21-07-2007 – 23.01.2009}

Worked with HDFC BANK Ltd, SL Plaza, Palarivattom Branch as Contract Executive including the job profile of documentation, HR work and Co Ordination of a team {01.12.2006 – 06.06.2007}

As Sales Co Ordinator in HOME LOAN SERVICES INDIA PVT LTD- Group company of HDFC Ltd

{12.05.2006 – 30.11.2006}

As Junior Executive Trainee with SREE GIRI PACKAGING PVT LTD, sub office of Sree Sakthi Paper Mills Ltd, “SREE KAILAS“ Group, Ernakulam, Kerala, India. – 1 year {30.09.2005 – 08.05.2006}

FRIENDS ASSOCIATES (Housing Development Finance Corporation Limited) and ABN AMRO, Ernakulam, Kerala, India.{22.09.2003 – 04.11.2004} as Back Officer - Televerification cum Data Entry Operator in software in Credit Card Section

Duties may include, but are not limited to, the followings:

Handle customer inquires and phone presentations in a professional, efficient and friendly manner.

Developed ability to work in a fast pace atmosphere, work well with others, even under high pressure.

Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages.

Create professional reports and correspondence.

Create and update office documentation (employee and procedures manuals)

Create and maintain filing systems and archives

Performs clerical duties as needed, Verifies input data to ensure accuracy of completed work; scans and edits for errors during processing.

Maintained all record keeping procedures without error.

Maintained excellent customer relations and developed customer rapport.

Prepared and maintained the written staffing schedules, verify accuracy of employee time cards and enter payroll data.

Perform a variety of responsible and difficult secretarial and administrative work in support of the assigned office; relieve management staff of a variety of administrative details.

Operate modern office machines and equipment including PCs, typewriters, printers, copiers, postage meters, calculators, radio, and fax machines; routine and non-routine use of office software applications.

Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others.

Plan, organize, and carry out administrative assignments; compile and organize information and data from various sources on a variety of specialized topics related to programs in assigned area.

Adhere to safe work practices and procedures.

Ability to follow instructions well and make decisions with no supervision. STRENGTHS

Excellent communication, presentation and interpersonal skills.

Strong work ethics, professional attitude, reliable, and flexible to change.

Effective interaction with all level of internal customers and external clients/suppliers.

Highly achievement oriented with an ability to develop effective strategies plus organizational expertise.






Contact No: +965-******** EXT:1114


National Cadet Corp (NCC) – B Certificate Holder with Grade. I enjoy participating in sports activities especially sailing and Boat pulling. I have won Gold medals & certificates at All India Senior Wing (naval) Annual Training Camp held in INS Mondovi, Goa for All India Best Cadet and securing first position in Boat pulling, in sailing, in semaphore and in firing. I have done parasailing also. My hobbies include badminton, swimming, reading, listening to music, gardening especially growing cute flowers and I enjoy cooking.


I here by declare that the above given statement is true and correct to best of my knowledge. SANGEETHA K S

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