Houston, TX *****
More than fifteen years’ experience in corporate Information Technology in CMMS, logistics, finance, property tax, and Supply Chain.
Collaborate with Client and provide skillful customer service.
Possess a thorough knowledge of computer software and hardware.
Used Project Management Responsibilities from start to finish.
Exceptional implementation, technical support, troubleshooting and testing skills for 3rd party applications.
Ability to test, debug, modify and document complex systems.
Proficiency in all phases of the system development life cycle.
Ability to train users on Software and Systems.
Excellent written and verbal communication skills at all levels of the organization - bilingual in Spanish.
Open to travel.
Self-Management and time management skills
BBA in Management Information Systems.
Targa Resources (Abrams Technical Services) (June 2018 – Present) Procurement Systems Analyst.
Provide business guidance and oversight to procurement technical support Analysts for resolution of eProcurement and Supply Chaim Management issues in Oracle Cloud
Provide configuration and front line application support to SCM systems and processes (PS procurement) for end users to include general administration support
Responsible for procure to pay process to include: requisition issuance; approval assistance; purchase order dispatch to vendor; system receipt; invoice receipt; payment match confirmation and ultimately payment submission completion.
Monitor daily batch jobs and work through any system failures with PS support and/or IT to resolution.
Provide training to end users as required to include proper systems setup, security access and support.
Assisted in data Migration (POs\Invoices) from PeopleSoft to Oracle Cloud.
Work closely with IT when customizations are found to be necessary and participate in the analysis, design, testing, and implementation of system modifications to resolve the business functional needs
Pcards assist with reconciliations and credit increases
Provide business analytics vendor spend metrics for management reporting.
Lennar Corp. (StevenDouglas Consultant) (July 2017 – June 2018) Senior Business Process Analyst.
Provide support for complex technical issues using experience and judgment as well as pre-established procedures and instructions to identify, research and resolve issues in a timely manner.
Work alongside internal integration team to troubleshoot integration issues between scheduling tool (BuildPro) and ERP Systems.
Develop business process and procedures and work with integral SME to implement.
Track software issues and work with third party software company to resolve.
Assist with Training SME and off-shore QA teams to understand and test new enhancements.
Test and deploy enhancements, documenting rollout plans, create test scripts, perform tests
Work closely with Project Manager, sometimes stepped in as the Project Manager on smaller projects
Gather Business requirements and document them on SharePoint.
Work Purchase to Pay process from JDE to Cloud Scheduling solution
Data migration from JDE (ERP) to cloud based Purchase to Pay and construction scheduling system.
Halliburton Energy Services (October 2014 – July 2017) Senior Business Process Specialist.
Lead IT for eProcurement Team and responsible for ERP Business Process Improvement.
Liaison between Functional business and SAP Supply Chain and Finance IT.
Support SUS\SRM\Taulia as well as process internal and external user security.
Monitor IDOCS and application monitor in SRM and POD.
Supplier Enablement\Collaboration for SUS (Supplier Network) and Taulia.
Assist Suppliers with any onboarding issues.
Supplier Portals (SUS\SRM and Taulia) support order processing (MM, Web Dynpro) and invoice reconciliation (Dolphin\PTS\ScanOne) for material and contract orders.
BRF configuration for workflow methodology for Vendor Master update for Supplier Self Service
Run and report KPI and Metrics for Supplier Portals and Supplier Performance.
Create/Monitor/Re-assign tickets for eProcurement.
Test bug fixes and enhancements conduct UAT.
Support Pcard (Amex-CAR, Scotia-CentreSuite) Systems data mapping configurations
eCatalog support (Perfect Commerce) assist with Hosted and Punchout Catalogs.
Create Functional Specs and Business Requirements documentation.
Create training documentation.
Spectra Energy (February 2011 – August 2014) Senior Process Systems Analyst
Lead for Ariba development and support; Supplier Enablement; Supplier Portal, P2P; Catalog Management
Assist with Ariba and SAP implementation for Supply Chain
Train suppliers and internal end-users on Ariba order processing\invoicing
Support\Create\Change (SRM-MM) and Ariba order processing and invoice reconciliation for material and contract orders
Configure Ariba software to meet business requirements
Manage and assist onboarding and mapping integrated Ariba suppliers using CXML or EDI
Defined and reported procurement performance to manage business objectives.
Accountable for updating the enterprise P2P process community on changes to the process or technology.
Gather data requirements, coordinate approvals and implement process and system changes.
Managed process activities to track benefits.
Accountable for system analytics related to procurement.
Oversaw stable and predictable operating environment for the end user community; included proper problem identification, timely escalation and resolution.
Identified, monitored and reported on supply chain related system issues, based on interaction with active network and end user stakeholders or based on other identified business needs.
Accountable for supply chain- systems issues and drives problem identification and timely escalation and resolution.
Provided technical and business assistance with SAP, input, recommendations and training as required.
CSC (August 2009 – February 2011) (NASA Johnson Space Center Facilities Contract)
Senior Business Analyst (Part-Time February 2011 – April 2012)
Developed database data configuration requirements, screen designs, and report definitions to meet users' functional needs and MAXIMO's technical specifications.
Determined troubleshooting plan of correction for Maximo Issues.
Compiled and analyzed data and prepared and generated reports in Crystal in both ad-hoc and recurring report types.
Worked with existing business procedures within Maximo.
Analyzed customer business objectives and application objectives with emphasis on constant improvement.
Created and tested SQL scripts and DTS packages between enterprise systems.
Accountable for developing procurement KPIs with Management.
Hollander, a Solera Company (March 2005 - June 2009)
Field Service Engineer
Implemented Hollander software applications for the automotive industry on client's hardware onsite or virtually.
Configure PowerLink software to meet client business requirements
With the extensive knowledge in the application trained the end users and administrators on the workflow process, maintenance, and support of the application.
Troubleshot software and hardware issues that arise while onsite.
Made sure that the client's network was configured to specifications required; if not, configured to the correct specifications.
While onsite installed and maintained the integrity of the SQL server.
Supported Windows 2003, Servers, and Active Directory in a networked and virtual environment.
Installed E-Commerce configured ports on firewall and routers.
Created webinars and online documentation.
Managed all client contacts, travel and reporting.
Verizon Wireless – Warren, NJ (June 2003 - March 2005)
ERP Technical Analyst
Technical specialist for Verizon Wireless' Property Tax department related to PTS (Property Tax Software) and PTMS (Property Tax Management Systems).
Administered SQL, Citrix and File server for PTS and PTMS software.
Coordinated and completed monthly updates to PTS and PTMS software as well as conducted software maintenance on a as need basis.
Supported fifteen Property Tax Software Users.
Created extracts from PeopleSoft Asset Management system for each state's lien date and import into PTS and PTMS software.
Tested all updates and version upgrades delivered by Burr Wolff and Tax Compliance Inc. before implementing them into production.
Maintained a receptive relationship with vendor and attend user group meetings to identify issues and request enhancements to PTS and PTMS products.
Twenty four Hour on-call or standby support.
Burr Wolff (March 2002 - June 2003)
Responded to and resolved problems as assigned and handle callbacks and scheduled follow-up contacts.
Technical specialist for the department in the resolution of problems related to PTS (Property Tax Software) Corporate desktop applications and/or computer hardware.
Documented work order solutions in the Problem Management System, and maintained documentation per departmental standards.
Coordinated problem resolution tasks with Customer Support Services Manager, support specialist, and/or other departments to ensure timely resolution.
Researched appropriate resources and knowledgebase to obtain the requested information and/or solution.
Performed user-level testing of updates, forms, utilities and bug fixes before client delivery.
Performed user administration tasks for internal and hosted PTS Corporate users.
Performed product licensing installation assistance for external PTS Corporate users.
Created, reviewed and approved support knowledgebase entries.
Investigated and proposed technical procedural changes to improve service delivery.
Participated in weekly after-hours support on-call rotation.
Administered, coordinated and distributed inbound tickets to appropriate individuals.
Prepared Installshield for PTS Corporate, for delivery of updates, patches and new releases.
Windows 95, 98, NT, 2000, XP, 2003, 2008, 7, Vista, Linux-Ubuntu, Microsoft Office- Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Adobe Acobat, WinZip, Norton Antivirus, Citrix/Terminal Server, FTP, TCP/IP, SMTP, VPN, User Manager, Active Directory, Bomgar, Installshield, PC Anywhere, WebEx, CFLIVE, SalesForce.com, TrakIt, PGP Encryption, ASAM, ARRISTO, Enterprise Manager, SQL, WinRunner, Computer\Server Hardware, CMS (Red Dot), PeopleSoft 8.4., PTS and PTMS, Powerlink, E-commerce, Remote Desktop, CMMS, Maximo 7/8, Sharepoint\Infoview, Crystal Reports XI, Crystal Reports XI Server, Business Objects Server, Akwire, SQL Server Management Studio 2008 and 2012, BIQ, Poweradvocate, Ariba Buyer, Ariba Supplier, Ariba Invoice Pro, Ariba Catalog Management, SAP MM, SRM, SUS, CXML Taulia, XML, and, Perfect Commerce, Amex-CAR, EDI, JDE, BuildPro, PeopleSoft, Oracle Cloud Finance
BBA in MIS
University of Houston - Houston, TX