LORRAINE SILVAS

**** ****** ****. ***# ****

San Antonio, TX 78224

Cell: 210-***-****

E-mail: ac7bg3@r.postjobfree.com

OBJECTIVE

My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization.

SKILLS OF QUALIFICATIONS

●10 Key by Touch ● Typing 44 WPM

●Alpha Numeric by Touch ● Data Entry utilizing Microsoft Access

●10,000 KPM ● Xerox Copier

●Telephone Etiquette ● Word Perfect

●Windows 95 ● Windows 98

●Windows XP

WORK EXPERIENCE

BEXAR COUNTY San Antonio, TX

RECORDS CLERK Feb 2018-Sept.2018

●Performs quality assurance on scanned and e-filed documents.

●Performs research on active and inactive case files.

●Examines documents to be scanned for legibility and sufficient recording and indexing information.

●Performs data entry to initiate, update, and close case files of services such as protective and restraining orders, and withholding orders.

RANDSTAD STAFFING San Antonio, TX

Senior CSR Takata/XPO Logistics Nov 2016-Feb 2018

●Answered phone calls from Dealerships though out the Unite States that needed to schedule pick-up for used airbags from the Takata air bag recall on all types of Vehicles.

●After booking a pick up through a service provider (Central Transportation, FED-Ex, or Conway) a Bill of lading is needed to be sent through E-mail to the dealer ship with pick up time and carrier that was assigned to pick up the load, also set up truck loads for pick-ups that have 25 pallets or more to be picked up in which I bid on trucks loads with the lowest price to pick-up the load and award bidding to the lowest bidder.

●Sent pre-paid Fed-Ex labels to dealerships that are sending back 6 or less air bags and document each label on an excel spread sheet to keep track of how often dealership is requesting labels.

●I also assisted on Fed-Ex Report and assign PRO’S# to each load that was completed for pick up and paid for.

SYSTEMS & METHODS INC San Antonio, TX

CSR Texas Attorney General Employee Nov 2015-July 2016

●Answered phone calls pertaining to Child Support Payment Questions and applying notes to each case as calls are being taken.

●Assisted Non-Custodial Parent/Custodial parent on any other questions pertaining to Payment related questions also warm transferring to Office Attorney General (OAG) for non-related payment questions.

●Sent Payments to research team for payments that are 10 day's past due and not posted to case.

●Assisted Custodial Parents on setting up payment methods to receive payment on SMI Visa.

●Returned Phone calls to Custodial, Non-Custodial, Attorney's and Employer's regarding case status, payments and non-related questions pertaining to Child Support cases.

CVS/CAREMARK. Data Entry Clerk II San Antonio, TX

CAREMARK Employee Aug 2007-Nov 2015

●Trained in multiple work areas including OE, Data Perfection and in advanced areas such as Review with flexibility to ensure the business needs are meet. Keyed in patient ID# or 3 out of 5 patient identifier’s to locate script in order to process orders for patient medications.

●Followed Standard Operating Procedures to maintain quality and rates. Make any changes on forms if any requested by patient, to complete orders for medication. Correct any forms that are sent back from the key user that are unable to change form types, errors in the scripts sent by the patients or scripts sent back without a doctor’s signature.

●Made correction to Batches sent to Review for the Data Clerk to continue to process order for patients.

●Scanned invoices and payments into correct queues for processing.

●Opened mail and created folders with Member invoices and personal checks to be scanned and processed in different queues for mail order prescription payments.

REMEDY STAFFING San Antonio, TX CVS/CAREMARK Temporary Employee Aug 2006-Aug 2007

●Keyed in Patient ID# or SS# to locate patient script in order to process order.

●Made any changes on mail in order forms if any requested, to complete patient order for medications.

●Trained In multiple areas including OE, Data Perfection, and in advanced areas such as Review wit flexibility to ensure the business needs are meet.

STANDARD AERO INC. Administrative Assistant San Antonio, TX

Standard Aero employee Nov 2000-June 2005

●Received work order requests for machines needing to be repaired, dispatched a mechanic to repair machine. Upon completing repair work order was finalized.

●Answered incoming calls, answered questions and transferred calls to correct departments.

●Maintained daily tracking of time and attendance for payroll.

●Submitted credit card on a monthly basis.

●Prepared charts on a monthly basis for parts purchased and expenses used.

●Contacted Vendors to purchase parts for inoperable machines and assigned a P.O. # for purchasing parts.

EDUCATION

State of Texas Certificate of High School Equivalency

San Antonio, TX November 1992

Volunteer Experience

White Diamond Baseball Field

Team Mom

Concession Stand

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