Sheila Harris

**** ***** ******

Montgomery, Al *6108

Phone: 334-***-****

Alt. Phone: 334-***-****

E-mail: ac7bfm@r.postjobfree.com

OBJECTIVE

Secure a job with a motivational and dependable organization where my customer service skills will be used to help your company grow and excel to the next level of growth.

WORK EXPERIENCE

Team Leader/Supervisor (12/2015-until)

MS Companies, Montgomery Al

Making sure all information received from employees were accurate and completed correctly before inputting the data into the computer and send to the designed company.

Customer Service Specialist (2/2015-11/2015)

ASK Telemarketing, Montgomery, Al

Answer multiple phone lines, assisted customers by placing orders and informing the customer of any and all side effects. Processing overdue balances on products purchase by the customers. Informing customers of their due dates and prior balances left on any merchandise they order in the past and not forget to make payment arrangements.

Customer Service Specialist (06/2014-02/2015)

Dress Code Department Store, Montgomery, Al

Help customers with any purchases they had and help them arrange their wardrobe. Assisted customers by closing out all open tickets and purchases they may have or needed to take care of. Answered multiple phones lines and directed customers in the right directions.

Customer Service Specialist (04/2012-06/2014)

Montgomery Advertiser, Montgomery, AL

Assisted truck drivers with information pertaining to the truck orders and delivery required at that time. Make sure that each driver has the proper outgoing mail along with the proper documents that goes with the correct order documents.

Administrative Assistant/ Customer Service (12/2010-2/2012)

MBW Accountant Service, Montgomery, AL

Ran errands, answer multiple phone lines and input customer data into the computer. Helped assisted with loans application, processed loan application and schedule customer appointments and so forth. Typed and faxed letters and papers. Ensure that all customers and employees information is filed correctly and in the proper place.

Administrative Assistant/Customer Service Specialist (12/2009-12/2010)

New Dimension Financial Services, Montgomery, Al

Logged in information from customers who was applying for a loan or getting their taxes filed with the company. Schedule appointments for each customer who did not have an appointment, while answering multiple phone lines and assisted customers applying for loans and submitted the necessary documents needed to complete the process and run errands.

Data Entry Clerk (08/2008-11/2009)

Webster Best Pa, Montgomery, Al

Collected and recording data from each line. Once the data has been collected and asset properly, I will input all data collected into the system daily and made sure it was sent to the proper destination.

Human Resources Secretary (06/2006-07/2008)

Chili’s Bar & Grill, Montgomery, AL

Collected all the applications from potential employees and handle all the necessary paperwork needed to get each qualified applicant hired and processed. Collected all the proper information from the future employees and documented them into the system and recorded the information in the proper place.

Administrative Assistant/Counselor Aide (10/2003-7/2006)

Bannum Place of Montgomery, Montgomery, AL

Typed, filed and mailed letters and correspondence. Answered multi phone lines and directed calls to the necessary person or location. Conducted intake interviews of potential clients and assisted new and old residents with job placement. Conducted and collected urine specimen and tested them as the resident returned from their weekend passes that they were given. Collected all money from residents and recorded the data and amounts in the system and send the data to the proper department.

EDUCATION

Bachelor Degree in Criminal Justice

Alabama State University

Montgomery, Al

Graduate Studies in Counseling

Alabama State University

Montgomery, AL

High School Graduate

George Washington Carver High School

Montgomery, Al

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