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Customer Service Manager

Location:
Portugal
Posted:
October 08, 2018

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Resume:

Curriculum vitae

PERSONAL INFORMATION Joao Carreira

Porto de Mos, 2480-184 Leiria (Portugal)

+1-561-***-**** +351-*********

ac7bdv@r.postjobfree.com

Skype ac7bdv@r.postjobfree.com

Sex Male Date of birth 15/01/1988 Nationality American, Portuguese PREFERRED JOB Online customer service, E-commerce, Internet, Computers WORK EXPERIENCE

10/01/2011–30/04/2011 Responsible for warehouse products Leiriprensa

Estrada Quinta da Várzea no137,, 2440-399 Santo Antão, Batalha (Portugal) Sales to the public, responsible for warehouse, stock replacement, distribution Business or sector Repairing and maintenance of heavy industrial machinery 15/11/2009–31/01/2010 Auto-Electrical Mechanic Assistant Artur Manuel Simões

Casal Simoas, 2480-109 Pedreiras (Portugal)

Repair of minor electrical faults, installation of new electrical equipment in automobiles. Business or sector Auto Electrical Repairs

01/08/2014–02/06/2015 Sales, Customer service- Ecommerce PTG Group Inc, Florida (United States)

-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc

-Working closely with manager to improve customer service related operations.

-Assist with warehouse fulfillment center ensuring smooth order and delivery process.

-Performed other duties as assigned and apparent.

02/07/2015–29/09/2016 Administration department manager - Ecommerce Surpriseliberty - Unipessoal Lda, Leiria (Portugal)

-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc

-Working closely with manager to improve customer service related operations.

-Assist with warehouse fulfillment center ensuring smooth order and delivery process.

-Performed other duties as assigned and apparent.

25/10/2016–28/12/2017 Sales, Customer service- Ecommerce Howloo LLC, Florida (United States)

-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc

-Working closely with manager to improve customer service related operations.

-Assist with warehouse fulfillment center ensuring smooth order and delivery process. 1/10/18 © European Union, 2002-2018 http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Joao Carreira

-Performed other duties as assigned and apparent.

12/06/2018–Present Customer service- Ecommerce

Shenzhen Globalegrow E-commerce Co., Ltd., Shenzhen (China)

-Responds and closes open tickets assigned to them.

-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc EDUCATION AND TRAINING

15/09/2006–31/07/2012 Level 4 national professional qualification: Electronics technician automation and command

Level 4 national

professional

qualification:

Electronics

technician

automation and

command

Escola Profissional e Artística da Marinha Grande

Praça Stephens 2, 2430-522 Marinha Grande (Portugal) As for the scope of general domain: Portuguese, mathematics, foreign language (English), Physical- Chemistry.

Regarding the scope of special / practical domain: Electronics, Automation, Electricity, digital systems, Information and Communication Technologies, Applied Technologies 01/11/2012–27/07/2014 Installation and Maintenance of Computer Networks and Systems level 5 qualification

Instituto Politécnico de Leiria, Leiria (Portugal) installation and maintenance of networks and computer systems to support the different areas of management of the organization, management and operation of computer equipment and respective communications networks

PERSONAL SKILLS

Mother tongue(s) Portuguese, English

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production Ingles C1 B2 B2 B2 B2

Portuguese C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Customer service

Portuguese

English

Good communication skills

Adaptability to different situations

Team spirit

Organisational / managerial skills Good organizational and planning skills 1/10/18 © European Union, 2002-2018 http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Joao Carreira

Responsibility

Attendance

Punctuality

Self-Confidence

Strong Work Ethic

Conflict Resolution

Flexibility And Adaptability

Digital skills SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem

solving

Proficient user Proficient user Proficient user Basic user Proficient user Digital skills - Self-assessment grid

Microsoft Office (Microsoft Word, Miscrosoft Powerpoint, Microsoft Excel) Driving licence B

ADDITIONAL INFORMATION

American Passport up to date

Hobby: Financial market Forex technical analysis

1/10/18 © European Union, 2002-2018 http://europass.cedefop.europa.eu Page 3 / 3



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