Curriculum vitae
PERSONAL INFORMATION Joao Carreira
Porto de Mos, 2480-184 Leiria (Portugal)
+1-561-***-**** +351-*********
ac7bdv@r.postjobfree.com
Skype ac7bdv@r.postjobfree.com
Sex Male Date of birth 15/01/1988 Nationality American, Portuguese PREFERRED JOB Online customer service, E-commerce, Internet, Computers WORK EXPERIENCE
10/01/2011–30/04/2011 Responsible for warehouse products Leiriprensa
Estrada Quinta da Várzea no137,, 2440-399 Santo Antão, Batalha (Portugal) Sales to the public, responsible for warehouse, stock replacement, distribution Business or sector Repairing and maintenance of heavy industrial machinery 15/11/2009–31/01/2010 Auto-Electrical Mechanic Assistant Artur Manuel Simões
Casal Simoas, 2480-109 Pedreiras (Portugal)
Repair of minor electrical faults, installation of new electrical equipment in automobiles. Business or sector Auto Electrical Repairs
01/08/2014–02/06/2015 Sales, Customer service- Ecommerce PTG Group Inc, Florida (United States)
-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc
-Working closely with manager to improve customer service related operations.
-Assist with warehouse fulfillment center ensuring smooth order and delivery process.
-Performed other duties as assigned and apparent.
02/07/2015–29/09/2016 Administration department manager - Ecommerce Surpriseliberty - Unipessoal Lda, Leiria (Portugal)
-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc
-Working closely with manager to improve customer service related operations.
-Assist with warehouse fulfillment center ensuring smooth order and delivery process.
-Performed other duties as assigned and apparent.
25/10/2016–28/12/2017 Sales, Customer service- Ecommerce Howloo LLC, Florida (United States)
-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc
-Working closely with manager to improve customer service related operations.
-Assist with warehouse fulfillment center ensuring smooth order and delivery process. 1/10/18 © European Union, 2002-2018 http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Joao Carreira
-Performed other duties as assigned and apparent.
12/06/2018–Present Customer service- Ecommerce
Shenzhen Globalegrow E-commerce Co., Ltd., Shenzhen (China)
-Responds and closes open tickets assigned to them.
-Assisting customers email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, issue refunds, deal with chargebacks, etc EDUCATION AND TRAINING
15/09/2006–31/07/2012 Level 4 national professional qualification: Electronics technician automation and command
Level 4 national
professional
qualification:
Electronics
technician
automation and
command
Escola Profissional e Artística da Marinha Grande
Praça Stephens 2, 2430-522 Marinha Grande (Portugal) As for the scope of general domain: Portuguese, mathematics, foreign language (English), Physical- Chemistry.
Regarding the scope of special / practical domain: Electronics, Automation, Electricity, digital systems, Information and Communication Technologies, Applied Technologies 01/11/2012–27/07/2014 Installation and Maintenance of Computer Networks and Systems level 5 qualification
Instituto Politécnico de Leiria, Leiria (Portugal) installation and maintenance of networks and computer systems to support the different areas of management of the organization, management and operation of computer equipment and respective communications networks
PERSONAL SKILLS
Mother tongue(s) Portuguese, English
Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production Ingles C1 B2 B2 B2 B2
Portuguese C2 C2 C2 C2 C2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Customer service
Portuguese
English
Good communication skills
Adaptability to different situations
Team spirit
Organisational / managerial skills Good organizational and planning skills 1/10/18 © European Union, 2002-2018 http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Joao Carreira
Responsibility
Attendance
Punctuality
Self-Confidence
Strong Work Ethic
Conflict Resolution
Flexibility And Adaptability
Digital skills SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user Proficient user Proficient user Basic user Proficient user Digital skills - Self-assessment grid
Microsoft Office (Microsoft Word, Miscrosoft Powerpoint, Microsoft Excel) Driving licence B
ADDITIONAL INFORMATION
American Passport up to date
Hobby: Financial market Forex technical analysis
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