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Management Quality

Location:
Lansdale, PA
Posted:
October 10, 2018

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Resume:

MOHAMMAD H ASHRAFZADEH, DHA

*** * *** **. ********, PA, 19446 302-***-**** (C)

SUMMARY

Diverse healthcare leader with over 20 years of experience in supervision of programs (CLA and day programs)for mental health, developmental disabilities, and physically disabled population.

Fluent in English and Persian, understand Spanish and Sign Language (ASL) . Expertise in:

Strategic Planning and Leadership

Transformational Leadership

Team Building/Coaching/Mentoring

Quality Improvement

Risk Management

Compliance/ DPW and CMS

Behavior Management

Trauma Informed Care

Health Promotion

Sanctuary model Approach

Danger Prevention

Performance Improvement

PROFESSIONAL EXPERIENCE

PYRAMID HEALTHCARE, LANGHORNE, PA

Program Director

May, 2016 February, 2018 (1 year 9 months)

Accountable for Supervision of operation of Day and Residential programs for Co-Occurring (MH/D&A) population

Oversight of program schedule (groups and individual Therapies, using Trauma Informed Care model, as well as evidence-based, Trauma-Focused Cognitive Behavioral Therapy ), staff schedules, staff case load assignments, site managements, management of all records and charting in conjunction with CCBH, Magellan and Private funders, served as the liaison with other programs and the community for referrals, intakes, transfers, discharges and public relations, oversight of quality assurance compliance and coordination with clinical staff

Responsible for supervision of Medical physicians, Psychologists, Clinical supervisor, Clinical Counselor team, Residential Manager, Certified Peer Specialist, Certified Recovery Specialist, Certified Addictions Counselor, Intake and UR Coordinators, Maintenance team and Drivers

Developed and established Staff Appreciation, Active Engagement, as well as mindfulness process with staff, which significantly improved employee engagement and retention.

Designed quality enhancement manuals in conjunction with the Quality Management Committee to support organization wide quality improvement efforts

Designed training manuals and trained staff in team building, risk management, quality improvement, Incident Reporting, behavior management, and crisis management

Designed and implemented community activities (including AA and NA and other support groups) which were led by counselors for members with co-occurring diagnosis

PROJECT TRANSITION, CHALFONT, PA

Program Director Sep., 2014- March 2016

Accountable for Supervision of operation of Day and Residential programs for Co-Occurring (MH/D&A) population. Oversight of program schedule (groups and individual Therapies, using sanctuary-Trauma Informed Care model, as well as evidence-based, Trauma-Focused Cognitive Behavioral Therapy and Dialectical behavior therapy), staff schedules, staff case load assignments, site managements, management of all records and charting in conjunction with CBH, CCBH and Private funders, served as the liaison with other programs and the community for referrals, intakes, transfers, discharges and public relations, oversight of quality assurance compliance and coordination with clinical staff. Responsible for supervision of Psychologists, Lead Psychiatric Rehabilitation Counselor, Psychiatric Rehabilitation Counselor, Recovery Coach, Wellness Specialist, Certified Peer Specialist, Certified Recovery Specialist, Certified Addictions Counselor, Residential Advisor, Program Administrator Coordinator and Drivers

Developed and established Staff Appreciation, Active Engagement, as well as mindfulness process with staff, which significantly improved employee engagement and retention

Designed training manuals and trained staff in team building, risk management, quality improvement, Incident Reporting, behavior management, and crisis management

Designed quality enhancement manuals in conjunction with the Quality Management Committee to support organization wide quality improvement efforts

Designed and implemented community activities (including AA and NA and other support groups) which were let by case management staff for members with co-occurring diagnosis.

VESTA Inc., Lanham, MD

Regional Director June 2012 – July 2013

Accountable for the administration of Clinical program, Day Program, Children/Adolescent program, and Residential Programs for Autistic adults, Alzheimer’s disease patients, youth and adult with substance abuse diagnosis, and adults with mental disabilities. Managing over 140 staff, including four Directors, Coordinators, Assistant Coordinators, Residential Program Leaders, Clinical Department, Department of Social Works, Nursing staff, and Residential Direct Support Personnel. In charge of all operational, clinical, and budgetary aspects of the region, coordination of all social, educational, medical, financial, and professional needs of consumers in conjunction with the each individual's state representative.

Implementing and maintaining best-practice approaches and monitoring the quality of care and risk management

Coordinating service delivery with third parties and family members

Development, implementation, and monitoring of Policy and procedure as well as financial/budget administration & management including facility and vendor contract management

Team development and performance evaluations and employee grievance procedures

DEVEREUX INC., Berwyn, PA Program Director / Operations 2007 to 2011

Accountable for the administration of residential facility for autistic adults, Alzheimer’s disease patients and adults with mental disabilities. Managed over 25 staff, including an Assistant Coordinator, three Residential Program Leaders, Clinical Department, Department of Social Works, Nursing staff, and Residential Direct Support Personnel. In charge of all operational, clinical, and budgetary aspects of the department, coordination of all social, educational, medical, financial, and professional needs of consumers in conjunction with the each individual's state representative on a quarterly basis.

Developed and established Staff Appreciation, Active Engagement, and International Nights systems, which significantly improved employee engagement and retention

Designed training manuals and trained staff in team building, risk management, quality improvement, autism, Incident Reporting, behavior management, and crisis management

Designed quality enhancement manuals in conjunction with the Quality Management Committee to support organization wide quality improvement efforts

Designed and implemented organizational activities which were let by residential staff for individuals with physical disabilities.

Research Sabbatical (Overseas) 2007

Research on provision of mental health support for the disabled population in the Middle East

RHD Inc. Bethlehem, PA

Program Director 2005 to 2007

Managed the administration of residential facilities for autistic adults and children within Northampton County. Oversaw Residential managers, Clinical department, Nursing staff, and Residential clinical associates. Responsible for all operational and clinical aspects of the department with 6 million dollar budget. Responsible for formation of short and long term strategic plan for continuous quality services.

Developed family and consumer “program education” program

Identified and pursued grants (up to $20,000) that are appropriate for the agency as well as overseeing fundraising events

Established digital documentation system for the programs in order to increase proficiency and reduce paper waste.

Designed training manual on team building and risk management for staff

BANCROFT NEUROHEALTH INC., Haddonfield, NJ

CARF accredited

Program Director 2002 to 2005

Responsible for supervision of residential facilities across the state and Residential Managers, Clinical Department, Nursing Staff, and Residential Clinical Associates. Oversaw the clinical services provided for consumers with autism. Directed coordination of all medical, social, educational, financial, and professional needs and information of autistic adult consumers in conjunction with the clinical team and each individual's county representative on a quarterly basis.

Successfully led the departmental strategic and clinical goals and objectives as well as compliance with all the regulatory and accrediting bodies including JCAHO and CARF and State Licensing

Established system to reduce staff turnover and staff and improved retention from %3 to %94 within 2 years

CHIMES INTERNATIONAL, Newark, DE 1999 to 2002

CARF accredited

Coordinator of Residential Services

Managed 23 residential facilities across the State of Delaware.

INTERCOMMUNITY ACTION Inc., Philadelphia, PA

CARF accredited

Program Manager 1993 to 1999

Supervised successful transition of mental disabled adult individual from institutions to community homes

EDUCATION / PROFESSIONAL DEVELOPMENT

Doctoral Degree, Health Administration, 2008, University of Phoenix

Master of Science, Health Education, 1997, Arcadia University, Glenside, PA

Bachelor of Science, Health Administration, 1986, St. Joseph's University, Philadelphia, PA

Certified Investigator

Proficient in Windows WP Excel, Accent, Spreadsheet, Quicken, Internet Explorer.

VOLUNTEER EXPERIENCE

Lankenau Hospital (City Hospital), Computer Operator, Marketing Department

Tutored Blind Students in Reading, University of Pennsylvania

President of the International Student Office, St. Joseph's University

Master Scout



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