858-***-**** • firstname.lastname@example.org
Military Spouse • U.S. Citizen
SPOUSE PREFERENCE: Spouse of Active Duty USMC. Eligible for consideration under Executive Order 13473, and DOD Priority Placement Program.
SUMMARY OF SKILLS: Detail oriented and quality professional trained in Medical Administrative Clerk who impeccably handles clerical and administrative tasks in a fast-paced work environment. Deliver accurate medical data in a timely manner by prioritizing duties through time and management. Excelling at balancing multiple tasks while providing top-level organization, interpersonal, and communication skills. Working knowledge of data entry systems and standard office equipment. Posses excellent verbal and written skills. Proficient in Microsoft Word, Excel, Access, Power point, Internet Explorer, and Windows.
• Excellent clerical and administrative skills
• Computer skills
• Trained in HIPPA compliance
• Medical Terminology
• Health Care Data Entry
• Customer Service
• Microsoft Office Proficiency
• Patients Relations
• Insurance Verification
• Records management professional
• Type 60 WPM
• Appointment Scheduling
• Bilingual (Tagalog, Ilocano, some Spanish and Japanese)
MARY WASHINGTON HOSPITAL
1001 Sam Perry Blvd.
Fredericksburg VA. 22401
PATIENT REGISTRAR I
03/2016 – Present
40 Hours per week
AUTOMATED HEALTHCARE SYSTEMS: Enter patient information into proprietary healthcare database. Interview 20 – 40 new patients and create new records each day. Maintaining patient confidentiality at all times. Prepared patient charts accurately and neatly for patients to be triage.
DATA, RECORDS, AND SYSTEMS MANAGEMENT: Greet patients. Verifies the patients insurance and collects copays and enter into data base. Ordering patient tests such as Labs, X-rays and CAT Scan. Performing comprehensive administrative activities-including phone coverage, correspondence, front desk support, records maintenance, and billing functions-while adhering to internal procedures and HIPPA regulations.
CUSTOMER SERVICE: Deliver high-quality support and service to all patients and family through effective communication, tactfulness, and a professional demeanor. Manage and resolve patient complaints, and coordinate with staff members, and Physicians to ensure patients satisfaction.
FLEXIBILITY AND MULTI-TASKING: Volunteer to change schedule to accommodate another employee needs. Able to prioritize tasks and address the most critical and pressing demands first.
KEY ACCOMPLISHMENTS: Built strong collaborative relationships with members of multidisciplinary medical team.
BELLEVILLE MEMORIAL HOSPITAL
4500 Memorial Drive
Bellville IL. 62226
PATIENT ACCESS REPRESENTATIVE I
05/2014 – 06/2015
40 Hours per week
AUTOMATED HEALTHCARE SYSTEMS: Entered patient information with proprietary healthcare database. Interviewed 20 – 30 new patients and created new records each day. Maintained existing records by ensuring data is current and updated.
DATA, RECORDS, AND SYSTEM MANAGEMENT: Verified patient’s insurance eligibility and collected co-pays and entered into hospital data base. Ordered patient test for Lab, X-rays, and Cat Scan. Operated automated systems to maintain and updated electronic records. Adhere to remain compliant with, stated guidelines pertaining to HIPAA standards. Identified possible fraudulent identities and completed the Red Flag notification form and notified the Supervisor immediately to prevent identity theft.
CUSTOMER SERVICE: Delivered high-quality support and service to all patients and family through effective communication, tactfulness, and a professional demeanor. Managed and resolved patient complaints, and coordinated with staff members, and Physicians to ensured patients satisfaction.
H & R BLOCK
809 Seibert Road
Scott AFB IL 62225
01/2014 – 4/2014
25 Hours a week
RECEPTIONIST AND CUSTOMER SERVICE: Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Always with friendly, empathetic manner, maintained customers confidentiality at all times. Provided clerical support and data entry. Specialized at creating a friendly and receptive office environment.
SCHEDULING: Accurately and promptly coordinated scheduling, rescheduling, follow up, and cancellation of client appointments on a regular basis.
COMPUTER/SOFT WARE SKILLS: Used MS Office on a daily basis for 10 years. Used Outlook for email, meetings, and classes for self and other office staff. Used word for creating routine and executive correspondence. Proficient in MS Excel, Power point, Publisher.
KEY ACCOMPLISHMENTS: Updated the manual record files of all clients and then computerized the data by storing the same in an online client data base soft ward. Re-organized a system to make it work more efficiently.
OHANA BEACHCOMBER HOTEL WAIKIKI
2300 Kalakaua Avenue
Honolulu HI. 96815
GUEST SERVICE REPRESENTATIVE I
05/2005 – 2/2008
40 Hours per week
PROBLEM SOLVING AND COMMUNICATION: Communicated with other departments for general hotel knowledge as well as completing guests requests. Conducted interviews to establish the nature and extent of concerns and issues by guests and family. Able to deal with problems calmly and efficiently. Careful to approach situations in a neutral and non-personal manner.
CUSTOMER SERVICE: Answered inquiries pertaining to hotel services and travel directions or made recommendations regarding shopping, dining or entertainment. Managed and resolved guest complaints and coordinated with staff members to ensure satisfaction.
KEY ACCOMPLISHMENTS: Served as acting Training Assistant. Trained new employee and provided them with important information about the hotel and resources as part of training procedures. Recognized for providing outstanding customer service by General Manager.
BANK OF HAWAII
Honolulu HI. 96818
03/2003 – 02/2005
40 Hours per week
CUSTOMER SERVICE AND CASH HANDLING: Provided superior customer service by exhibiting a friendly and professional demeanor at all times. Processed transactions including money transfer, loan payment, deposit, withdraw and data entry to update clients account information.
PROBLEM-SOLVING AND CONFIDENTIALITY: Analyzed client account for any discrepancies and deficiencies. Handled sensitive information with discretion and according to best practices.
KEY ACCOMPLISHMENT: I managed my time both effectively and efficiently through prioritizing my tasks in a timely manner and make output rise to quality standards.
CNA INSTITUTE TRAINING SCHOOL 2000
MAJOR: Nursing Assistant
HAWAII BUSINESS COLLEGE 1997
MAJOR: Business Administration
FARRINGTON HIGH SCHOOL 1997
Email: Jodi Rayford