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Customer Service Manager

Richmond, VA
October 10, 2018

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Brittany Coleman

***** ******* ******

Ruther Glen, VA, 22546


Objective: Seeking a challenging position which allows me to utilize my current education, skills and experience to help further the overall success of the organization.


•Excellent management skills.

•Excellent communication and writing skills.

•Sound knowledge of office etiquette and phone manners.

•Strong interpersonal skills with the ability to work in fast paced environments.

•Demonstrated skills in basic computer and software operation.

•Adept at handling multiple tasks and meeting deadlines.

•Expert skills in inventory management.

•Excellent skills in researching, negotiating and communicating outcomes.

•Ability to apply applicable laws and regulations.

•Ability to learn quickly in a fast paced environment.

•Ability to work in a Help Desk environment.


Walmart, Orderfiller, Gordonsville, VA (October 2016- Present) (40 hours per Week)

Fill store orders using an electric pallet jack in a fast paced environment.

Maintain freight integrity by removing damaged goods from stocked shelves.

Organize warehouse according to company standards and regulations.

Walmart, Inventory Supervisor, Richmond, VA (February 2014-October 2016) (40 Hours per Week)

•Manager of Inventory, ensuring all merchandise is moved from receiving dock to sales floor timely and accurately.

•Managed inventory controls by categorizing, labeling, scanning and making adjustments in the inventory management system and executing company programs.

•Scanned items for signs of loss of profit, potential security risks and report to higher level management and/or In-Store Loss Prevention Manager as needed.

•Ensured a safe and clean environment according to company standard.

•Researched and communicated complex customer questions and concerns.

•Selected, interviewed, and hired new employees, initiated disciplinary actions as required and provided on-the-job training to new hires.

Walmart, Cashier, Henrico, VA (October 2011-February 2014) (40 Hours per Week)

•Provided excellent customer service.

•Consistently rang up groceries and bagged them in a timely manner.

•Provided retail sales/service; to include handling cash.

•Researched and answered customer inquiries/concerns and provided solutions.

•Organized merchandise and transported to the appropriate department.

Academic Resource Center, Assistant, Ferrum, VA (January 2010-April 2011) (16-20 Hours per Week)

•Responsible for answering phone calls and responding to staff and student inquiries.

•Concluded the nature of incoming calls and directed to appropriate individuals and departments.

•Provided customer service for an average of 60 calls per day while also receiving visitors, deliveries, and maintaining records of staff and visitors.

•Responsible for maintaining a welcoming environment.

•Utilized e-mail, office equipment and various types of office software.

McDonalds, Cashier, Ashland, VA (April 2009-August 2011) (40 Hours per Week)

•Processed orders in computer system; to include handling cash.

•Provided excellent customer service.

•Retrieved food from kitchen and arranged on tray or bag for to-go orders.

•Assisted with cleaning duties; heavy lifting, parking lot maintenance, and taking out the trash.

•Researched and addressed customer’s concerns.


University of Phoenix, Computer Science (December 2013-August 2014)

Ferrum College, Computer Science, Ferrum, VA (August 2009-April 2011)

Caroline High School, Milford, VA (September 2004-June 2008), Graduated June 2008

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