Manager

Steve Hollermann *** *rd Avenue NW - Milaca, Minnesota 56353

320-***-**** *********@*****.***

Key Qualifications:

More than 10 years of experience managing and training employees in professional settings

Exceptional analytical ability, patience and calm manner in addressing difficult situations

Excellent written and verbal communication skills with customers and all levels of staff

Developed and facilitated presentations and training classes

Provide the highest quality customer service to both internal and external customers

Experience and Skills:

Management

Directed the operations of a hospital laboratory and five clinic laboratories

Successfully maintained a department budget of over $3 million a year

Worked closely with all levels of staff to meet the goals of the organization, the laboratory department and individual staff members

Managed a staff of up to 48 employees that included clinical laboratory scientists, clinical laboratory technicians, phlebotomists, administrative assistants, computer specialists, and data entry personnel

Implemented a laboratory information system linking all six laboratories under my direction to provide instant information to physicians at any of the clinics

Oversaw the implementation of the laboratory portion of the EPIC computer system

Set up a highly complex reference laboratory to serve hospitals and clinics in the Central Minnesota area

Increased the laboratory testing volume by more than 140% without adding staff -- this was possible because of the implementation of lean processes and information systems

Wrote and maintained procedure manuals for all areas of the laboratory department

Assisted architects in designing a new hospital laboratory and three clinic laboratories in new facilities being built

Customer Service/Sales

Sell products for and maintain beverage and snack machines

Work with customers to design planograms that will fit in with their needs

Maintain customer relations while maintaining what is best for the company

Employment Training / Teaching

Developed and presented Power Point presentations for classes on employment skills and training

Taught classes on résumé writing, online application procedures, interviewing skills, job search techniques, and basic computer skills

Educated clients in the proper formatting, writing and use of cover letters, résumés and business letters

Steve Hollermann Page 2

Professional Associations:

Member of the advisory board for the Medical Institute of Minnesota (now Argosy University) from 1993 - 2002

Member of the advisory board for the St. Paul American Red Cross from 1998 - 2002

Member of the Minnesota Society of Clinical Laboratory Scientists from 1995 - 2004

Member of the American Society of Medical Technology from 1983 to present

Employment:

Bernick’s Pepsi Waite Park, MN

Vending Account Representative 2015 to present

Washburn Computer Group Monticello, MN

Data / Receiving Specialist 2014 - 2015

MCEC Faribault, MN

Employment / Transition Specialist 2009 - 2014

MCEC Faribault, MN

General and Advanced Degree Education Tutor 2003 - 2008

Fairview Northland Regional Health Care Princeton, MN

Promoted to Medical Laboratory Director 1995 - 2002

Promoted to Laboratory Manager 1990 - 1995 Promoted to Laboratory Supervisor 1988 - 1990

Medical Laboratory Technician 1986 - 1988

United States Army Lawton, OK

Medical Laboratory Technician 1982 - 1985

Education:

Frederick Taylor University Moraga, CA

Master's Degree

Master's in Business Administration (MBA)

St. Cloud State University St. Cloud, MN

Bachelor of Elective Studies

Major - Biology

Minor - Management

Alexandria Technical College Alexandria, MN

Associate of Science Degree

Medical Technology

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