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Senior Busines System Analyst

Vista, CA
October 09, 2018

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Vikranth Vakati Senior Business Analyst


Phone: 903-***-****

Senior Business Analyst with 8+ years of experience in domains such as Telecom, Banking, Healthcare. Proficient in Software Development Life Cycle methodologies such as Waterfall, Agile and expertise in developing and implementing innovative business processes and providing system solutions using new approaches.

Professional Summary:

In depth knowledge and solid experience about Software Development Life Cycle (SDLC) using Agile (SCRUM) and Waterfall methodologies.

Performed AS IS and TO BE analysis for documenting Business Requirements Document (BRD), which in turn helps in transforming to Functional Requirements Document (FRD).

Experience in requirements gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions.

Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users, stakeholders to elicit the requirements and communicate, validate requirements using Focus groups, Interviews and Brainstorming sessions.

Proven experience with end-to-end business process mapping, business and technical requirements analysis, business planning, modeling, verification and product development.

Skilled in business process analysis, Root Cause analysis and conducting SWOT analysis.

Developed and maintained Agile artifacts; sprint backlog, burn-down chart and Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.

Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review, Sprint Retrospective Meeting.

Proficient in using UML in behavioral, structural modeling – in creating Use Case, State chart diagram, Activity diagram, Class diagram, Sequence diagrams, Process flow diagrams and Data Flow diagrams (DFD) using MS Visio and Rational Rose.

Created workflow scenarios, designed new process flows and documented the business Process and activities of the business from the conceptual to procedural level.

Skilled in leading the project, Analysis, design and implementation of solutions.

Created Wireframes for better visualization by using Balsamiq.

Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.

Created defect tracking using JIRA and reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.

Experience in creating test cases and participated in QA and User Acceptance Testing (UAT).

Trained users on the changes being released and conducted post production activities like getting feedback from users, prioritizing tasks with business users.

Possess excellent written and verbal communication skills. Responsible, self-motivated and organized.


Certified Salesforce Developer


Technical Skills:


Salesforce, Banking, Procurement Management, Healthcare

SDLC Methodologies

Waterfall, Agile (SCRUM)


Process Modelling Tools

MS Visio, Rational Rose

Wire Framing Tools

Balsamiq, Blueprints, Pencil

Defect Tracking Tools

JIRA, Bugzilla, Rally, HP QC


Management Tools

MS Office - Word, Excel, PowerPoint, Outlook

Content Management Tools

MS SharePoint, Documentum


Management Systems

Oracle, SQL Server

BI Reporting Tools

Salesforce Reports



Programming Languages

C/C++, JavaScript, PHP, C#, Java

Mark-up Languages


Operating System

Windows, Linux

Professional Experience:

Client: GEICO, Chevy Chase, Maryland Feb’16 - Present

Role: Senior Business Analyst

Project 1:

Project Description:

A Network/Studio/Cable base Project where in Disney using automation of managing its accounts in various sectors like Network (Telecast), Studio (Show Producing) and Cable (Channel related). Disney is having Attorney and legal which is creating a Contract for the Talent which shall work with them, as of now all the Contract generation is done manually which took lot of effort and rework.


Expertise in planning and designing business processes and in formulating recommendations to improve and support business activities.

Interacted with Product Owner & Agile development team on documenting Scrum artifacts like Product, Release & Sprint Backlog.

Expertise in analyzing and documenting business requirements, processes and communicating the requirements to the technical personnel.

Conducted user interviews and documented business requirements and functional requirements.

Interacted with users for verifying user requirements, managing change control process, updating existing documentation.

Facilitated Joint Application Development (JAD) sessions with IT groups.

Prepared graphical depictions of Business Process Diagrams, State Diagrams, Activity Diagrams, and Sequence Diagrams using Visio.

Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements related to them.

Part of development team for Network/Studio and Wizard development.

Implemented Process builders, Workflow, Approval process, Validation rules.

Maintained Burn down Chart to know the progress of work with time.

Interacted with the developers for resolving the reported bugs and various technical issues.

Assisted in facilitating Scrum Ceremonies like Sprint Planning, Daily Scrum/Stand Up meeting, Sprint Review and Sprint Retrospective meeting.

Prepared UAT Test Plan for various Test Scenarios.

Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted in creation of user manuals for customers.

Assisted in conducting team building activities to increase productivity.

Maintained tickets in JIRA for bugs and defects.

Developed and documented timelines for project delivery and managed projects, resources for successful completion.

Environment: MS Office Suite, Lightning-Components, Visualforce pages, JavaScript, Triggers, MS Share Point, JIRA, Agile, Balsamiq

Client: Merchant e-Solutions, Atlanta, Georgia Jan 2014 - Dec 2015

Role: Senior Business Analyst

Project 2:

Project Description:

Loan Origination and Servicing project is a fully integrated financial information system for end to end loan life cycle by benefiting the Salesforce development tools.


Participated in gathering user requirements, developing functional specifications and configuration summary documents.

Created user Roles and Profiles and sharing settings.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Involved in customization by creating triggers and Apex classes.

Involved in setting up the Approval process

Involved in the creation of Email Services/Visual force pages to achieve the custom functionality.

Involved in SFDC Administrative tasks like creating Profiles, Roles, and Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Conducted requirement elicitation techniques - user interviews and JAD sessions and managed the requirements using Rational Requisite Pro with all phases of SDLC.

Used Facets Analytics for fast and easy retrieval, display and grouping of information for performing queries and generating reports.

Worked on developing the business requirements and use cases for Facets batch processes.

Created use case and sequence diagrams to view the system from different perspectives.

Interacted with claims, payments and enrollments hence analyzing and documenting related business processes.

Dealt with project lead, stakeholders and end users regarding any issues encountered during the project.

Effectively and accurately communicated project information to the client and project team.

Environment: MS Office Suite, Saleforce Classic, Workflows, JavaScript, Reports, Dashboards, MS Share Point, JIRA, Agile, Balsamiq

Client: Broadview Mortgage Corp, Anaheim, CA Apr 2012 - Dec 2013

Role: Senior Business Analyst

Project 3:

Project Description:

Business Analyst – Broadview Mortgage Corp

Provided analysis for a project whose purpose was to automate the entire mortgage system with the intention of closing more loans in less time. The system was designed using Java at the front end and Oracle at the back end. The web based application was developed to facilitate recording online the primary borrower’s personal information, orders the credit history from credit report agency like RELS or Equifax and evaluates the borrower’s income, assets and liabilities. The application further facilitates in calculation of mortgage costs like prepaid, closing fees and other credits and also includes governmental regulatory declarations.


Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.

Studied the existing business process and created AS-IS workflow to illustrate the existing system.

Created Use Cases, Activity Diagrams, Sequence Diagrams that include Functional and Non-Functional specifications.

Involved in walkthroughs and meetings with development team to discuss related issues.

Documented the business requirements and Traceability Matrix for tracing the Test Cases with requirements.

Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.

Facilitated meetings and interviews with Business Units and Technical Supports and Development team, identifying the business flows and process flows, conducting detailed and comprehensive business, functional and system analysis.

Created a detailed project plan with emphasis on deliverables using MS Project. Created different Standard Operating Procedures (SOPs), policies and workflows.

Prepared UAT Test Plan for various Test Scenarios and assisted in User Acceptance Testing.

Environment: MS Office, MS Visio, MS Access, RUP, SQL, Clear-Case

Client: Medco Health Solutions, Franklin Lakes, NJ Jun 2011 - Mar 2012

Role: Business Analyst

Project 4:

Project Description:

ALSAC is the fundraising and awareness organization for St. Jude, which helps to raise funds and awareness to operate and maintain the hospital. ALSAC is the largest healthcare related charity in the United States.

ALSAC’s Events Platform hosts Event Mastering (EVMM) and NORA applications. Event Mastering is a company facing application where we can create various fundraising events also used to register participants/donors in those events and these events are reflected in NORA. NORA is a Client faced application where users can register for the events themselves and the donors/participants data gets saved in our database, which makes it easier to pull their information for future references.


Conducted user interviews and documented business and functional requirements.

Organized JAD sessions to understand the client’s existing business process.

Performed Gap Analysis to check the compatibility of the existing system with the new business requirements.

Created documents related to business requirements, functional specifications and use cases required for content management application including workflow, file management and image management.

Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams by using MS Visio.

Assisted the project manager for planning and organizing the project activities.

Planned and worked with the online marketing team to develop Direct-to-customer initiatives.

Documented Requirement Traceability Matrix (RTM) to trace the project requirements.

Participated in various meetings and discussed enhancement and modification request issues.

Prepared UAT Test Plan for various Test Scenarios and assisted in User Acceptance Testing.

Worked on E-commerce tools such as Paid search engine listing development, optimization, administration, ROI tracking and SEO strategy development.

Actively interacted with vendors and other corporate departments, including executive, shipping, legal and information services.

Worked on Email, Search Engine Marketing, Display Advertising and other campaigns with extensive knowledge on CPC, CPM and CPA.

Environment: Google Analytics, Rational Requisite Pro, Oracle, HTML, CSS, Java Script, E-Commerce, Balsamiq, JIRA, MS Visio

Client: Bank of India, Hyderabad, India Aug 2009 - May 2011

Role: Business Analyst

Project 5:

Project Description:

Issue Credit Cards and billing application: This application facilitated Bank of India to run credit analytics for new credit card application and the business managers to take decision for credit card issue. It also facilitated billing of statements to customers periodically and keeping track of accounts through application reports.


Worked closely with business unit to develop a Business Requirement Document (BRD).

Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per the client requirement.

Delivered Business Processes, Use Cases, Activity diagrams, User Stories, functional and non-functional requirements in RUP and Agile methodologies.

Developed wireframes using balsamiq.

Reviewed design, development and test artifacts to establish traceability with requirements

Created the traceability matrix and conducted GAP Analysis

Created Prototype of web application using iRise studio and published to a server and ran it simulation mode.

Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the liaison between corporate business managers and IT division.

Conducted and facilitated workshops and elicitation sessions with both the client as well as the IT teams.

Perform data analysis and conceptualize the data requirements by implementing various data modelling techniques such as data mapping, data dictionaries, Entity relationship diagrams (ERD) and glossary

Involved in publishing of various kinds of live, interactive data visualizations, dashboards, reports and workbooks from Tableau.

Interacted with client user teams at various associate levels to analyze current processes to design business processes utilizing UML and draw process flow diagrams utilizing Visio

Adopted RUP methods for requirements and performed documentation technical team utilizing Requisite Pro.

Assisted with documenting test cases for functionality testing and Verified data integrity for backend.

Worked with business in developing a UAT (User Acceptance Testing).

Environment: RUP, UML, balsamiq, irise studio, MS Visio, tableau, Rational Requisite Pro, MS Office Suite (MS Word, MS PowerPoint)

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