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Customer Service Representative

Willoughby, OH
October 09, 2018

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Ellen Mandato

**** *. *** **.

Eastlake, Ohio ***95

Phone: 440-***-****


Career Objective:

To seek advancement opportunities within an organization I can grow with. Iā€™m a self motivated individual with the ability to learn new programs/materials quickly and accurately. I produce leadership qualities while providing excellent customer care and workmanship.


Wickliffe High School

2255 Rockefeller Road

Wickliffe, OH 44092-2020


Educational Seminars:

2009 - People, Partnerships & Possibilities @ Lakeland Community College Innovations Center

2007 - Budgeting As A Management Tool @ Lakeland Community College

2007- Diversity Workshop @ Lakeland Community College

Computer Software:

Word, Excel, Outlook, Accounting Software such as QuickBooks & Macula


February 2016- September 2018

Barristers of Ohio, Mayfield Hts, Ohio

Escrow Assistant/ Short Sales: Prepare real estate files for closing- order payoffs, HOAs, utilities, etc. Prepare title work for lenders. Obtain documents/ information from buyers, sellers, agents, and lenders. Help prepare deeds for transfer. Coordinate short sale terms; assist in negotiation process.

September 2010-February 2016

Chase Bank, Cleveland, Ohio

SR. Repurchase Analysts, Suspense Analyst, & Underwriter Support: Ensure all demands (Repurchase, REO, Makewholes), Usage of Microsoft Windows application (Excel, Word, Access, Operational skills/written and oral communication skills, organizational and time management skills, Prioritize and multi-task skills, possess analytical skills, flexible and adapt well to changes, credit experience (under standing Appeals)

March 2010- February

Great Lakes Crushing, Eastlake, Ohio 44095

Office Administrator: Answer phones, Take messages, Filing, Accounts Payable, Some HR duties, Invoicing, detailed spread sheets, Faxing, Banking, Cut and process checks, Work with a very detailed computer system.

June 2008 ā€“ Dec 2009

AmTrust Bank, Cleveland OH 44114

Investor Delivery Specialist: Ensure All Documents Comply With Investor Requirements, Review Loan Files For Collateral Documentation Such As Notes, Mortgages, Titles & Assignments, Research & Correct Data Errors Through Investor Software Applications, Format Excel Spreadsheets Used For Data Tracking.

September 2006 ā€“ June 2008

Chapman Law Firm, Brooklyn Hts. OH 44121

Point of Sale Specialist: Ordered Point Of Sale Inspections, Customer Service, Worked Exclusively With Realtors, Lenders, Buyers, Agents, Inspectors & City Workers Necessary For Property Closings, Produced Excel & Word Reports Frequently, Accounting Systems QuickBooks & Macula, Answered Incoming Calls, Assisted In Payroll Distribution.

November 2004 ā€“ September 2006

Lakeside Title & Escrow, Cleveland OH 44112

Customer Service Representative: Various Office Duties To Include Title Work, Taxes & Utilities, Estimate HUDS, Cash HUDS, Billing for Surveys, Inventory For Surveys, Worked Exclusively With Lenders, Created & Typed Deeds For Transfers.

Professional References Available Upon Request

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