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Sales Customer Service

Grafton, MA
October 09, 2018

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*** ********** **- *** *

Grafton, MA. 01519

Telephone: 508-***-****


Profile: Extensive experience in Buying, Inventory Management, Planning and Forecasting and Customer Service, with a commitment to excellence.


Strong ability to evaluate and analyze data.

Extensive experience with inventory control, product forecasting, planning, purchasing and market analysis & assessment.

Experience within the retail field involving vendors, customers and clients.

Exposure to Excel, Word, Access.

Excellent management skills pertaining to hiring, training & motivating employees, team leadership and mentoring.

Multi-tasker with professional expertise in handling varied initiatives.

Interfaces effectively with top management.

New ventures exploration and startups.

Experienced call center experience and interaction with associated companies

Professional Experience:

On Process Technology, Ashland MA (June 2011-present)

Comcast Retrieval Analyst

Analyze lost/unreturned equipment.

Determined charging priorities to customers.

Telephone interaction with client business customers

Dover Saddlery, Littleton, MA (June 2010-October 2010)

Inventory Control Manager

Oversaw and trained Assistant Buyers in proper ordering analysis of product for tighter Inventory Control and Profitability.

Worked on vendor relationships to ensure timely delivery of product to ensure minimum backorders and profit loss.

Worked with upper Management on Inventory Philosophies and Execution.

Sears, Natick, MA

Sales Associate

Successfully sold large appliances in a retail environment.

Met or exceeded monthly sales goals in 15 out of 20 months, including 8 consecutive months during economic downturn.

Petra Fashions, Peabody, MA

($35 million Home Party Company)

Purchasing, Planning, Forecasting and Inventory Control Manager with responsibilities as follows:


Purchased a variety of items from numerous manufacturers for sales fulfillment and determined which product lines could be sold profitably.

Issued all replenishment orders.

Negotiated with supply vendors on the best pricing for profitability and deliverability for the company.

Established efficient and timely communications with vendors for control of merchandise flow and problem resolutions.

Recommended to CEO new item ventures that produced 20% growth to bottom line profit.

Reviewed for accuracy and signed off on any invoice that dealt with inventory purchases thereby maintaining accuracy control over expenditures.

Negotiated all transportation contracts with trucking companies.


Designed new systems for planning inventory control levels with an in-house, proprietary Excel based system, which diminished cost of goods by 15%.

Made timely assessments of actual sales versus planned sales and adjusted accordingly with the ordering process and quantities.

Reviewed with CEO/Owner all major planning changes when I thought the plans were not driving the business to the maximum potential.

Inventory Control:

Monitored manufacturer production for order fulfillments that kept backorders to 1% or less with an acceptable dollar inventory level.

Coordinated and visited contract manufacturers in order to keep product flow efficiency at a maximum level.

Found avenues to dispose of old and unprofitable excess inventory.

Researched and opened avenues for seconds disposal which created direct profit to the bottom line.

Initiated cycle count procedures and reviewed for discrepancy evaluations and corrections.


Designed and implemented systems for product forecasting of current selling items.

Designed and implemented systems for all new introduction forecasting.

Continuously monitored forecasts for accuracy and business trend changes.

Made suggestions to CEO/Owner for possible profitable expansions in product line based on intuitive insights from forecasting numbers.

General Responsibilities:

Managed, trained and motivated a staff of 3-4 employees with a positive team-contributing atmosphere that led to multiple assistant promotions within the company.

Appointed by the CEO to chair various in-house committees to improve company operations and profitability.

Interfaced with the Owner, CFO and Vice President of Operations on a timely basis keeping profitability at the maximum level.

Kept a continual contact with top sales force input and customer relations in order to maintain maximum efficiency and customer contentment.


B.S. Bentley College, Waltham, MA

Major: Accounting Minor: Management

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