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Customer Service, Administrative Assistant

Location:
Claremont, CA
Posted:
October 07, 2018

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Resume:

Alicia C Cabrera

*** ******** ******

Claremont, CA 91711

909-***-**** home / 909-***-**** cell

ac7ay1@r.postjobfree.com

Job Objective

To find suitable employment involving marketing, trade, public relations, administrative work, and banking.

Work Experience

A. Rose International, Inc (assigned at MUFG Union Bank, N.A.)

Chesterfield, MO 63017

Mufg Union Bank, N.A. - Monterey Park CA 91755

Support Service Specialist II, Lockbox (01 June 2017 – 16 March 2018)

Processed transactions in conjunction with work director and/or supervisor, verified that these are acceptable for processing/depositing.

Ensured that remitted customer transactions are processed according to defined customer instructions. Performed duties on automated system.

Verified remitter, payee, check#, invoice# then exported information. Placed batched documents in designated boxes.

Operated workstation terminal for inputting, editing, and capturing customer transactions; ensured a balanced condition existed by validating on-screen and/or output reports against checked/batched totals.

Performed data entry with speed and accuracy.

B. Mufg Union Bank, N.A. - Monterey Park CA 91755

Customer Service Associate, New Account Review & Imaging

Bank Operations Support (10 Apr 2006 - 18 Dec 2015)

Supported supervisor and work director in meeting production goals and adhering to policy/procedures.

Responsible for researching and resolution of complex client or branch issues to ensure a high standard of customer service.

Contacted customers to collect, validate or research information.

Completed assigned daily tasks, while adhering to established procedures and policies, which resulted in a satisfactory audit rating.

Completed assigned daily tasks within service level thresholds.

Exercised good judgment when approving work or providing operational recommendations.

Performed special projects as assigned.

Assisted with other administrative functions, as necessary.

C. Remedy Intelligent Staffing (assigned at Mufg Union Bank, N.A.)

Ontario CA 91761

Mufg Union Bank, N.A. - Monterey Park CA 91755

Office Clerk (19 Dec 2005 - 9 Apr 2006)

Performed call back.

Performed data-entry and other general office functions.

Assisted with other administrative functions, as necessary.

D. Finesse Personnel Associates (assigned at Empire Commercial Real Estate, LP)

Rancho Cucamonga CA 91730

Empire Commercial Real Estate, LP - Ontario CA 91764

Administrative Assistant (19 Sep – 23 Nov 2005)

Maintained records and project files.

Performed data-entry and other general office functions.

Assisted with other administrative functions, as necessary.

E. UGM Citatah, Inc – Santa Fe Springs CA 90670

Contract Management Assistant (15 Sep 2003 – 04 Feb 2005)

Maintained records and project files related to contracts.

Liaised with project managers, job site superintendents, tract homes’ representatives.

Performed data-entry and other general office functions.

Assisted with other administrative functions, as necessary.

Educational Background

Bachelor of Arts major in International Studies

Miriam College (formerly Maryknoll College Foundation, Inc)

Quezon City, Philippines

Skills

MS Word, Excel, PowerPoint, Outlook

References

A. Richard Sales

Supervisor II Lockbox

MUFG Union Bank, N.A.

E-mail: ac7ay1@r.postjobfree.com

Phone: 323-***-****

B. John Buencamino

Former Supervisor, MUFG Union Bank, N.A.

E-mail: ac7ay1@r.postjobfree.com

Phone: 626-***-****

C. Nerida Esguerra

Division Manager, Finance & Budget

Los Angeles World Airports

E-mail: ac7ay1@r.postjobfree.com

Phone: 424-***-****



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