Cortessa Holmes **** Weatherstone Dr. Desoto Tx **115

ac7axp@r.postjobfree.com

Mobile :817-***-****

OBJECTIVE

An able, keen, skilled, and trustworthy individual seeking growth and stability. Bringing strong computer skills, and personal attributes including devotion, meeting goals, inventiveness, and the aptitude to follow through. WORK EXPERIENCE

Organization Designation Duration

State Farm Insurance

Auto Claims Express

Representative

Aug 2016 - Mar 2017

State Farm Insurance Company

Customer service

Representative

Jun 2014 - Aug 2016

Bank Of America Operations Specialist Jul 2006 - Dec 2010 Roles

• Answering inbound calls for customers auto claim inquiries. Duties consist of providing information about claim status, policy limitations, claim payments, rental services, etc.

• Answering inbound calls a call center environment for customers. Calls consist of general information, policy limits, bill pay, roadside assistance setup, and direct transfers to different departments.

• Data Entry customers account information into database. FIELD OF INTERESTS

• Professional Customer Service

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SKILLS

• Data Entry

• Microsoft Word

• Excel

ACHIEVEMENTS

• Lateral Promotion within company

EXTRA CURRICULAR ACTIVITIES

• Diversity and Inclusion Committee @StateFarm

REFERENCE

Yami Doxen

Customer service agent

Liberty Mutual Insurance

214-***-****

Bree Franklin

Customer service

City of Dallas

469-***-****

REFERENCE

Yami Doxen

Customer service agent

Liberty Mutual Insurance

214-***-****

Bree Franklin

Customer service

City of Dallas

469-***-****

dcx

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