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Customer Service Sales

Millbrook, AL
October 06, 2018

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Judith Nevins

Dynamic Leader Dedicated to Maximizing Business Bottom-Line Results & Delivering Service Excellence

Millbrook, AL 36054 334-***-**** Qualifications for Office Management

Business / Operations Management Sales Marketing Team Building Office Administration Policy / Procedure Development Training / Development Multi-Account Management Procurement Sourcing Human Resources New Hire Processes

Meeting Coordination Accounts Payable / Receivable Bookkeeping Payroll Inventory Control

Accomplished Leader who excels at analyzing lucrative business needs and identifying substantial growth opportunities to attain leverage in competitive markets. High-Energy Motivator who exhibits knowledge of up-to-date, multi-industry trends with expertise in gaining buy-in among sales, service, administrative, and operational teams to promote unified targeted objectives, enhanced core productivity and accountability, and incredible goal achievement. Ambitious Self-Starter who cultivates a strong company image with superior quality to align with an employer’s mission, vision, value, and goals while thriving in rapidly evolving, high- pressure business scenarios with candor and forthrightness to exceed expectations. Influential Strategist who leads teams by example, with a transformational mindset, and with ethics and integrity to deliver results – always willing to “go the extra mile” to surpass the status quo. Stellar Communicator who builds alliances among executives, business professionals, administrative peers, stakeholders, and customers while championing high-caliber teams to attain excellence within diverse work environments. Professional Synopsis


(2014 – Present)

Merchandising Supervisor Human Resources Supervisor Capitalize on the opportunity to lead forward-thinking merchandising, sales, and human resources operations, including continually modeling excellence in customer service and professionalism while holding team members accountable for the delivery superior aforesaid service. Actively partner with Human Resources Business Partners on key programs, including Leadership Development, Change Management, Succession Planning, and Associate Engagement. Interview internal and external candidates and make recommendations on new hire selections. Judiciously analyze associate compensation to prepare internal and external offers. Process associate-related changes relative to pay, position, and people management. Provide ongoing team feedback, including providing direction to supporting teams to ensure that merchandise seamlessly flows to the floor. Uphold key stock levels and presentation standards for the customer. Execute an efficient work environment by making decisions to maximize sales, profit, and customer service objectives.

Consistently challenge team to meet or exceed sales and profit goals.

Coach team members to provide fair, candid feedback and clear direction.

Develop HR metrics and recommend critical actions based on diverse trends.

Proactively locate ways to improve the customer experience with energy and urgency.

Drive process enhancements by directing valuable department and cross-department meetings.

Prepare and facilitate performance calibration meetings (i.e. new leaders, assimilations, talent reviews).

McQueen Smith Self-Storage

(2014 – 2015)

Office Manager

Leveraged broad scope of industry knowledge toward directing profit-generating office-, administrative-, sales-, and marketing-centric initiatives, including promptly responding to and resolving customer issues to exceed service goals. Controlled delinquencies, maintained petty cash, and made bank deposits. Prepared units for auction.

Continually ensured that the facility rented at optimum levels.

Efficiently prepared detailed daily, weekly, and monthly reports. Ace Telecom, LLC

(2013 – 2014)

Office Manager

Strategically steered all facets of daily office operations, including recruiting, training, mentoring, and managing a top-performing team of associates. Contributed sharp analytical abilities toward handling accounts payable / receivable, bookkeeping and payroll, and inventory management. Efficiently coordinated all meeting and event planning activities.

Created a productive work environment via synergistic team building practices.

Developed and disseminated comprehensive new policies and procedures manuals. Judith Nevins

Dynamic Leader Dedicated to Maximizing Business Bottom-Line Results & Delivering Service Excellence

334-***-**** Page Two

Professional Synopsis


Knology of Montgomery Wide Open West

(2008 – 2013)

Administrative Assistant

Spearheaded results-focused administrative operations, including preparing confidential material and other secure documentation, as well as handling all OSHA and ADEM reporting requirements. Played a vital role in supporting new hire recruitment and orientation processes, including maintaining interview schedules, facilitating accurate background checks and drug testing, and managing all employee files and documentation. Served as Assistant to System Manager.

Served as the company’s dynamic Cultural Integration Ambassador.

Coordinated and managed cost-conscious executive and team member travel.

Concurrently served as Officer of Safety Committee and Officer of Advisory Council.

Co-revised in-house employee evaluation program to identify challenge areas prior to final evaluation.

Continental Eagle Corporation

(2003 – 2008)

Executive Sales Assistant

Maximized bottom-line performance as a proactive assistant to both the Vice President of Domestic Sales and Vice President of International Sales. Drafted and disseminated diverse correspondence and paperwork pertaining to high-volume orders and delivery operations. Handled all quality control for wide-ranging sales and services expenses.

Recognized as the “go-to” contact for all sales and branch-specific offices.

Developed and managed a new database tracking system for all service orders. Logtec, Maxwell, AFB

(2002 – 2003)

Administrative Specialist for Chief of Supply (COS) Delivered excellence in administrative support by maintaining accurate correspondence filing and system recordkeeping, including maintaining files of key regulations and manuals. Facilitated correspondence traffic direction for flight control. Previously held Top Secret Clearance with an ability to uphold strict data / document confidentiality.

Maintained duplicating capability as authorized per AFSUODODD 5330.

Comprehensively reviewed publications within all functions of Chief of Supply.

Expertly controlled classified documents according to AFI 31-401 and DoD 5200.1-R. Cal-Chip Electronics

(1998 – 2001)

Office Manager Purchasing Agent

Led targeted decision-making among fast-paced office operations, including supervising Customer Service Department initiatives and top-performing Customer Service Representatives in exceeding daily objectives while concurrently serving as Purchasing Agent. Managed incoming shipment receipt documentation control. Coordinated and managed trade show arrangements and / or travel and accommodations. Performed end-of-day and monthly sales closings.

Competitively handled all procurement sourcing negotiations.

Significantly reduced paperwork errors via efficient documentation control practices.

Proactively interfaced with an advertising company on content of company logos and ad campaigns.


Philadelphia College

Undergraduate Business Administration Studies

Technical Summary

Microsoft Office (Word, Excel, PowerPoint, Outlook) Intuit QuickBooks Excellent Professional References Provided Upon Request

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