Objective: Seeking a challenging opportunity through which I can apply my knowledge and experience and have the chance to learn more & can satisfy my needs.
Through my 24 years of work I collected a great knowledge and experience including but not limited in:
Supply chain, Procurement, Purchase, Logistics, Spare parts, Marketing,Sales, import, business development
dynamic, with diverse knowledge & experience, proven ability to establish and maintains an effective and efficient work flow that will save Money, Time & Effort team player able to work under pressure, fast learner, self motivated. Excellent planning, Communication, Organizational and analytical skills. Excellent Command of PC Software & Internet. Microsoft's office ICDL certified
I enhance my experiences with science by my Master business administration (MBA) in supply chain
Logistics and projects sales Coordinator at ALSHAYA Ryiadh (SWD): 2/2016-2/2018
I. Key duties/responsibilities of Sales coordinator:
Communicate and deal with Sales Rep. on daily bases.
Discover and handle concerns from sales Rep.
Arrange a number of status reports, for example activities, closings, follow-up and adherence to goals.
Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company.
Make preparations of presentations, proposals and sales contracts.
Establish and maintain materials relating to sales and knowledge of current products.
Develop and maintain the relationships with current customers and potential customers as well.
Make preparations of paperwork to put services of the contract into practice and maintain them.
Reminder to Follow-up for collection of payments with Sales Rep.
Arrange schedules on shipping and make delivery of merchandise as well as services.
Control account services through quality checks and other supporting activities.
Guide and manage company employees to achieve the work required to sell out all the products.
Establish and deploy special sales activities to reduce products in stock.
Help the company implement its marketing plans as required.
Fulfill other duties and responsibilities as assigned.
Managing all the sales related activity of the company.
Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
Tracking sales orders to ensure that they are scheduled and sent out on time.
ensuring the delivery of goods to customers.
Supporting the field sales team.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Resolving any sales related issues with customers.
Completing the administrative needs of the Sales Department.
Making follow-up calls to confirm sakes orders or delivery dates.
Responding to sales queries via phone, e-mail and in writing.
Accurately analyzing and assessing statistical data.
Reporting to Projects Sales Manager.
Sales coordinator duties include key duties/responsibilities as follows:
1. Key tasks
• Deliver presentations of products at customer sites (and at conferences and exhibitions if happened)
• Attend supplier training and user group meetings.
• Deliver platform presentations, posters and publications at conferences.
• Maintain company’s contact management database with accurate, up-to-date contact and activity details.
• Provide feedback from members and potential customers to enhance product performance and service delivery.
• Support product development by testing new product releases and acting as a Senior User.
• Respond to sales requirements from existing and potential customers.
• Maintain contact with existing and potential customers to promote sales and deliver detailed account plans.
2. Communication and Information:
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization and supplier.
• Seek to continuously improve member relations with particular regard to the provision of efficient communications to facilitate product development and issue management.
• Motivate all staff to share pertinent information about the market to facilitate the ease of recording, retrieval and use of information.
• Report to and meet with the Head of Sales at a minimum of once per week.
• Facilitate links with professional and regulatory bodies and commercial organizations.
• Utilize the resources of the Sales Department for the cost effective delivery of Sales to company.
Area Sale executive at scalesmen Riyadh (9-2015/1-2016):
responsibilities will include but not limited:
Showing the salesmen, the add value of the products to deliver to customers.
Maintaining and increasing sales of your company's products.
Reaching the targets and goals set for my area.
Establishing, maintaining and expanding your customer base.
Servicing the needs of your existing customers.
Solving customer &sales representatives problem.
Providing sales representatives with the right tools & knowledge of product to meet costumer requirement.
Increasing business opportunities through various routes to market.
Setting sales targets for individual reps and your team as a whole.
Allocating areas to sales representatives.
Developing sales strategies and setting targets.
Monitoring team's performance and motivating them to reach targets.
Compiling and analyzing sales figures.
Dealing with some major customer accounts myself.
Collecting customer feedback and market research
Reporting to GM
Keeping up to date with products and competitors.
Supply chain Manger:
7/2006 – 9/2015 (Suzuki marine Egypt)
Developing SCM strategy, planning, coordination & executing the operations (International/Domestic) for shipments along with supervising to Trade Execution, With logistics teams situated at different locations. The main objective is to provide reliable and efficient services to our customer along-with full overview and broader SCM perspective to business by identifying executional opportunities and providing operational solutions.
Delivering solutions to every possible challenge encountered in SCM. Which includes constant collaborations with various internal teams such as trading, finance, treasury, HR & legal etc. to assess the volumes and plan workforce and work processes accordingly for smooth execution, discharge and warehousing operations.
Dealing closely with logistics team to be aware of stock positions and future demands to cater and ensure of timely availability of required transportation and no shortage of supplies by maintaining required stock and delivery rate to dealers as well as for domestic deliveries.
Owning strong leadership capabilities for leading Supply Chain team to follow and coordinate Export/Import executional tasks and evaluating overall performance of each individual and team to provide required coaching and guidance for identified areas to improvements.
Implementing required compliance & data management processes (research and analysis) to gain high customer focus & business partnership to anticipate & identify medium-large and complex risks. Taking steps for timely escalations and ideas to mitigate such risks involved in supply chain. Ensuring all business records relating to sales and purchase are maintained by team accurately to know the limits and exposures as per market moves.
Engaging in to finalizing various budgeting activities (people / commercial) along with contracts with various contractual parties such as Seller, Transporter, W/h owners, Supervision companies etc. by coordinating with various stakeholders.
Planning & Executional Responsibilities
Setting up clear roles, responsibilities & expectations for various teams to avoid duplicity and confusion.
Directs the collaboration with traders/merchants, accountants, legal and insurance departments, as well as Cargill offices across locations to know expectations and insure the smooth execution of the supply chain plan from load port to its final destination.
Actively participates and leads a medium-large trade execution team and contributes to periodic management meetings, as well as collaborates with peers in other countries as necessary.
Constant sharing on industry updates & changes impacting business strategy and mission
Budgeting, Talent Development & Performance Management
Responsible for aligning team resources to execute against short term and longer-term strategies and meeting trade execution and location BU objectives.
Accountable for performance management, talent development, succession planning and engagement for team.
Controls and reviews SQI (service quality index) scorecards and complaint tools, ensuring they are in line with complex customer account plans for measuring the team’s performance. Leading a large location teams to develop and implement customer solutions based on performance reports.
Logistic solutions & support for SCM & local distribution
Sets and communicates priorities for immediate work group with full proof back-up in place w/o any interruption to business.
Provides overall guidance and trade execution, operation and warehousing teams to work as an expert team.
Provides input and direction to senior members of the team in supervising the logistics process of loading the vessel at the origin port, tracking the location of the vessel during its voyage, and complete unloading the vessel at the destination port along with handling local deliveries and supply chain processes
Responsible for overseeing big picture execution of all contracts, including commodities, storage, freight, supervision, stevedores, customs, etc.
Process improvement, Risk Management, Accountability & Innovation
Partners with senior members of the team in the management and compilation of inventory levels and trends in effort to minimize carrying and warehousing costs for complex/medium-large accounts.
Active participation in to CELT and abiding with team charter by sharing progress reports
Ensuring all import/export country requirements are updated and reviewed timely to avoid any operational risk to business.
Direct and supervise to Sr. team members of team to review all complex orders/invoice/receipts ensuring meeting all contractual requirements and complying with Cargill audit procedures and standards.
Recommending and implementing processes for improvements across the BU to reduce execution costs and/or increase SCM efficiencies by maintaining customer satisfaction.
Organizing various interdepartmental meetings for constant discussions & sharing feedbacks on various SCM challenges captured via ICC.
Spreading awareness within teams for Market moves / impacts / actions for mitigating risk
Customer Interface & Business Partnership
Oversee and contributes in developing and strengthening relationships with key clients, stakeholders & business partners (e.g. supervision, insurance companies, laboratories, agents, government authorities, warehouses/trucking companies, banks, buyers, and sellers).
Develop and maintains relationships with strategic stakeholder & follow key negotiations and resolve escalations to achieve desired results.
Regular interface with other business functions such as Trading, Contract desk, Treasury, Finance & other teams at various locations in Egypt & sharing customers experience and feedback for business improvements
Import & export & logistics assistant manager:
6/2005 – 6/2006(Zodiac &Brp Egypt)
Job Description: finding new supplier arranging inbound & out bound logistics, Sending inquiries, monitoring offers, preparing purchase orders, arranging payments with financing Dept, preparing Shipments (Via Air & Sea Freight – FCL & LCL)
-monitoring shipments arrival, Handling shipping documents, handling correspondences (In & Out Faxes & E- mails).
Spare Parts & Accessories Manger:
5/1997 till 5/2005(Brp Egypt)
I built the division for 0 till it made 4-7turnover per year (more than 15 individual –I started with my self only)
(1) finding& dealing with suppliers from A-Z
(2) Classifying the customer
(3) Making list of spare parts to be with maintenance group
(4) Make List for first line spare parts
(5) Sharing in putting plan for preventative maintenance
(6) Make list of technical insurance of spare parts for any no.of years
(7) Determine the way of promotion for category of customer
(8) Solving the market & customer problems
(9) Knowing the market needs to be ready for it
(10) Find the best way to introduces the goods to the customer
(11) Make a direct & good relationship with the customer
(12) Customer follow up & feed back (very important)
(13) Knowing your competitive & there weakness & there strength
Accountant & warehousing:
Job Description: Handling the incoming & outgoing cash flow Bank deposit
Making monthly inventory for the store Input & output of the goods on the computer.
- Matching the manual inventory with the computer database to determine the firms ending inventory.
•* 1994 till 1997: UNITED COMPANY OF PHARMACISTS
Job Title: Sales Accountant& warehousing
(1) Making the customer knowing the company promotion policy
(2) Convincing the customer with the product
(3) Taking order from customer
(4) Selling at site to customer
(5) Collecting from the customer
(6) Collecting refused check from customer.
(7) Warehouse inventory every month
(8)Collecting the expired (due & before exp. Date With 3 month
According to company policy & to my regional place
•* 1993 till 1994:Middle east co. Pharmaceutical
* Personal Information:
•Name : Khaled Mostafa Hassan Daghash
•Date of birth. : 15 / 2 / 1971
•Marital status : Married
•Education : B.Sc. Accounting, Alexandria University1992.
MBA in supply chain 2013
•Nationality : Egyptian
•Languages : Arabic (Mother Tongue). English (Very Good).
•Driving Licens : Holding a Valid A.R.E.&KSA Driving License
•Telephone : 011********.
•E-mail : firstname.lastname@example.org
•Computer Skills: Ms Office & Internet. ICDL
•Training : pump in Turkey 2010 &Suzuki outboard in Dubai
Hope my Qualification meets your needs