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Active Directory Customer Service

Lafayette Hill, PA
October 06, 2018

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Karma Gelek

** *** *** *****, ********* Hill, PA 19444


** ***** ** ************ ********** in IT Support Specialist and System Administrator. Expert and highly familiar with wide verity of software packages, operating systems, networking system software. Possess bachelor’s degree in economics, Comptia A+, Network+, MCP certifications and pending Micro- Masters in Cybersecurity.


SECURITY: IDS/IPS, Symantec Security, Network firewall, SEP anti-virus, Wireshark

SERVER: Windows server 2013-2016, MS-Exchange server, VMware ESXi/vSphere, SAN storage MS Exchange 2016, Office 365, Active Directory Domain Controllers, Exchange Management Console, MaaS360, Citrix, VMware 6.5, Hyper-V, OneDrive, vSphere, Team Viewer, Networked Print Server,

NETWORKING: TCP View packet analysis, DNS servers, mail server, SQL server management, LANs/WANs, MySQL, Web services, Cisco and Netgear Routers

OPERATING SYSTEMS: Windows 7, Windows 10. Linux including Ubuntu, Debian and Kali

SOFTWARE: Microsoft Office Suite 2016, Symantec Endpoint Protection, and McAfee Virus Suites,

FTP, WinSCP software and iManage, VoIP,Wireless/VPN Architecture

5+ years of Systems Administration in Various Windows Enterprise Level Environments

5+ years of VMWare, Windows Server, Active Directory and Exchange

5+ years of experience with MS Exchange (Server 5.5 – Server 2016) (13+ MS Office, Office 365 5+)

7+ years Mobile device management (MDM) Android, iPhone, Blackberry

Excellent organization skills, with the ability to prioritize tasks, in a fast-paced changing environment.

Excellent written and verbal communications skills, with the ability to effectively communicate at multiple levels of an organization.

Proven track record of taking initiative and delivering solution-oriented results.

Demonstrated ability to work independently, as well as within teams. (Level 3 Lead Support)

Ability to work required shifts including weekend, evening, and on-call as necessary.

Bachelor’s Degree HP University, Shimla (Economics and Philosophy)

Experience with service desk, service delivery and complex help desk environments.

Active Directory experience includes GPO (Creation and Management)

VMWare experience includes: ESXi 6.0, and VSphere

Windows Server experience covers Server 2016

Monitoring tools include: Kase

Excellent customer service orientation and follow up skills.


BERGER & MONTAGUE, PC. Philadelphia, PA

Desktop Support Analyst/System Administrator July 2006-August 2018

Working in a high paced law firm with sensitive data requiring speedy resolution of numerous technical issues

Strong analytical skills; works under minimal direction and independently able to work and troubleshoot complex system-level issues and find solutions

Exchange 2016 & 2010 (Mixed Environment) and Office 365 Engineering and Administration

Exchange Migration from Exchange 2010 to 2016

Responsible for network account creation using Microsoft’s Active Directory and Exchange Management Server to properly configure and secure both user and contractor positions

Create, modify and update MS Outlook email distribution list for external communication

Microsoft Assure and Active Directory Windows Server 2016 Architecture

Monitor security systems and investigate arising incidents caused by malicious activity on network and logging the incident

Monitor and managed email spam filters, firewall, anti-virus systems, and vulnerability scanners

Performed in-depth forensics on workstation hard drives

Testing new products and releases to ensure compatibility and minimize user impact

Spearheaded end-user upgrade of all PCs to Microsoft Windows 10

Support for Apple iPhones and Android (Samsung) Mobile Device management (MDM)

Group Policy Management

Manage company VOIP phone system and extension listing using Evolve ip Ossmossis Portal

Maintain and control the firm’s fob security system, ensuring the card numbers are corresponding to the employees assigned to on the system and maintained an excel spreadsheet

Commended for technical and problem-solving skills, effective task prioritization, and customer service orientation

Maintain and update computers, workstations, network systems, communications equipment and peripherals; installs and configures software upgrades, enhancements and revised functions.

Respond to the needs and inquiries of users; explains IT issues, implements solutions, and follows up with users to assure the functionality of the users' systems.

Provide technical support, training and assistance to employees and citizens; analyzes problems and implements solutions within scope of authority.

Maintains IT systems, including servers, hardware and software, and system structure; performs network administrator duties, and assures system stability, accessibility and proper configuration of technical systems and components.

Monitors network environment; resolves configuration and connectivity issues, and other traffic, security and access problems; checks network for operating efficiency and assures maximum uptime.

Performs computer trouble-shooting to diagnose system problems; analyzes hardware and software functionality; identifies and resolves problems; documents call records and results.

Creates local user accounts and system access for e-mail and file shares; monitors utilization trends and backup procedures; manages user accounts, password files and access rights.

Maintains and enforces all aspects of security and confidentiality of records and information; monitors staff compliance to the security procedures and privacy laws, policies and guidelines.

Electronic Data Services-EDS MONROVIA, CA

Tier 3 Support Engineer June 2003 – August 2006

3+ years working as an IT Support Analyst for an American multinational information technology equipment and services company.

Providing excellent technical support over the phone and in person in resolving end user’s technical issues.

Maintaining IT support, resolving hardware and software issues, imaging new and corrupt computers using Acronus, performing data backup, equipment provisioning and basic network assistance.

Responsible for data and email PST backup of terminating end user accounts in a Microsoft Active Directory environment.

Create secure messaging system for internal and external using Microsoft Exchange Management Console to create and maintain global distribution lists, mail contacts and public folders

Create documentation of internal processes for firm WIKI knowledge base

BestBuy Westwood, CA

Geek Squad 2001-2003

Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Customer satisfaction

Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices

Provide timely updates to the client and store precincts

Responsibly manage inventory and Geekmobile maintenance

Provide feedback and training to store teams as well as assist in store stock repairs

Support Geek Squad efforts to help the world, one device at a time



Micro Master Degree in Cybersecurity and Digital Forensics. June 2016-Present


Comptia A+, Network+. Computer Forensics, Network Security, Cybersecurity.

Government college for Economics

Bachelor of Arts in Economics. July 1989-May 1993

REFERENCE: Available upon request.

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